They are super responsive and generally solve my issue or explain the hold-up without having to bounce me around a bunch. Everyone I've interacted with - via phone or email - has been incredibly personable and well-versed in the product. They take the time to really understand the problem and wha tI've tried before suggesting a solution.
Review by Kgaff4 months ago
Would highly recommend. A very simple, easy to use solution that everyone has bought into. The additional features and functions that come out regularly are always relevant. Bamboo really listens to its customers.
Review by Proddiva Minge4 months ago
The service has been outstanding. We have enjoyed the ease of utilizing the system and the customer service is superb! We use TRAXX payroll and are thrilled that BambooHR owns them and has made yet another process easier for us, thus saving us time to be more productive.
Review by SCristall4 months ago
BambooHR is awesome! It's easy to use, they have great customer service and a ton of resources like blogs and webinars. Bamboo has made HR life much more efficient.
Review by Nayomiinay5 months ago
We are in the process of making the transition to TRAX from another payroll company and everything has gone so smoothly. I really do wish I had discovered BambooHR years ago.
Review by Aichinger Denneman5 months ago
The customer support team has been excellent! No matter what issues I may run into they are always able to help me by taking the time to show me how to resolve my issue or put in a request to have it looked into and they always get back to me!
Review by Chucri Derrow5 months ago
We have been able to access employee information much easier that we use to with a paper system. Everything is located in one place. We have also been able to track and improve employee satisfaction through the Performance Management System and the semi-annual employee surveys/scores.
BambooHR always provides a quick response and continuously works to improve their products and services. It has been a game changer for our company.
Review by Khairujjaman5 months ago
Great product easy to roll out
Review by Anthonyall Etten5 months ago
We're exceptionally happy with BambooHR in all categories and arenas.
Review by Vanpee Derrow6 months ago
Bamboo always gets back to me regarding my questions. The instructions on how to do things are always well written and screenshots are also really helpful.
Review by Kalissa6 months ago
I really like the slim and intuitive UI of this piece of software. Most of the processes and workflows can easily be adjusted to internal needs. If not, the customer heroes are always helpful with offering pragmatic workarounds.
Review by Irion Ponroy6 months ago
BambooHR maybe a good software, but their SDRs are atrocious.
2 SDRs for BambooHR contacted me, with no prior intimation. They then refused to inform me about pricing except over phone. A 5 minute phone call to tell me about pricing took more than 3 weeks, and I was required to schedule time with an SDR who just wasn't empowered to offer me a quote over email or online.
I run a B2B company, and a client should be able to find you when they want. This includes the ability to send proposals offline, when they can be reviewed. For a company that insists on calling you to give a price, primarily implies that
1. They are not transparent and offer a different price to every customer, which is anti-market, or else,
2. Disorganised, where a proposal or RFP requires 2 chaps to come to an outcome or an offer, no sales cadence at all.
This is 2019. This sort of customer experience is unimaginative, abhorred, and speaks of a customer culture that is broken.
Ben Peterson, your company can do better, maybe take a minute out of planning an exit and explain why pricing is not offered on your site and small customers, that you are purportedly built for, are being treated like 6th graders.
Review by Keet6 months ago
Using the ATS has given us a lot more time to invest in culture development. And, customizable reports give us useful info fast!
BambooHR is rated 5.0 based on
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BambooHR is the #1 HR software for small and medium business that sets HR free to do great work.