Balinea.com Reviews

Crédit qui expire durant le confinement et pas de prolongation possible. Du vol tout simplement ! A fuir !

I purchased a haircut in 12/2019 though had to cancel appointment and received a credit for the haircut amount. In March 2020, I made another appointment, but due to confinement, was not able to use it (since all salons were closed) and my appointment was canceled by Balinea. On May 30, I tried to use my credit again. On my account, I was notified that my credit expired on May 18... one week after deconfinement began. Upon seeing this, I called customer service to ask if I may have my credit re-instated. The customer service representative with whom I spoke said she was not able to re-instate my coupon. She was not entirely professional, and I mentioned this in my email to Balinea's customer service. After sending this email, the woman with whom I spoke called back from a blocked phone number to complain/argue about the email that I had written. That was pretty surprising and unprofessional.

As a customer of Balinea for the past four years, after this experience, I will no longer be using their service. I have already made my haircut appointment directly with the salon. Due to their lack of concern for the well-being of their customers, I do not recommend this service. It is clear that their desire for profit impedes their ability to provide quality service. However, they do not realize that in the long term, this lack of regard for their customers will impact their profits. I have already seen many complaints here about the same issue by many other unhappy customers.

easy to use and safe

Easy to use very responsive and clear

Simple, rapide et efficace

very easy to browse and compare businesses

Excellente prestation!! Yaëlle a été adorable!!!

Rapide et simple

Great experience as usual

SERVICE RECLAMATIONEFFICACE

super pratique, on trouve tjrs une prestation convenable!

Super, simple et efficace!

Super selection de soins.

Very rich and classy hotel I really enjoyed my time at the spa thank you so much majesty hotel ❤️❤️❤️

Excellent!!

Excellent massage !!!!

Super giga cool

Site efficace

Excellent j'adore

Rapide et simple

Rapide, Facile et efficace! :)

Simple, facile et rapide.

pratique, efficace

Application Très facile à utiliser, réservation hyper rapide. Top

excelent service!