Hi everyone.Same problem here.We made order just week ago.Some of stuff they didn't have ,so we write them email about it,strange but we got answer :that stuff is on the way and delivery will be processed in few days.But of course nothing came ,no answer,no refund.But those guys not only smart a-s.We have some good friends who already start investigation,so for people who is into this company complains we showing names and address of those 2 directors.Probably some of you wanna talk with them face to face.We gonna send all details to London police as well.
Director 109 Morley Avenue, London, United Kingdom, N22 6NG
45 Connaught Heights, Agnes George Walk, London, England, E16 2FP
Review by Derricia2 months ago
Placed an order; items not delivered. Unable to contact company; phone not answered. Seems to just be a rip-off.
Review by Thury Benscoter2 months ago
They do not deserve even one star. As other people have said, this company is taking the money and delivering nothing. Emails go answered; the phone just plays music. Stay away.
Review by Mavunzuka2 months ago
Please do not place an order with this company you will not receive any product or contact from them, as many have previously stated, yet the site is still live, a disgrace for taking people’s money.
Review by ViolentlyB Tuharsky3 months ago
I want to give this company no stars, I placed my order Saturday 8th June, they have taken my money but no correspondence to say my order has been despatched. The address given is an actual storage company and I asked if they have had any other complaints and they said quite a few. The telephone number is linked to white hart lane in London. I am glad my order only totalled £8.50, I know it is only Wednesday but my order should have been shipped on Monday, looking at the other reviews I can't see my order not arriving, like others I cannot get through. I usually read the reviews. Let's see if they redeem themselves and my order arrives today!!! If not I will be reporting them to Trading Standards.
Review by Mieille Dakkak3 months ago
I have already written a review, just to say I have also written to watchdog, asking to follow up on this company.
Review by SpeedWash3 months ago
So sad to see a good company go bad. The new owner seems to be using the company's previously excellent reputation to defraud the public: takes your money, doesn't deliver your goods. I would give zero stars if I could.
Review by Flozell4 months ago
Do not buy anything from this company, ive visited company warehouse that mentioned on their website, there are no one on this address, they closed their warehouse about 5 month ago. So dont waste your time and money..
Review by Bielca Nairn4 months ago
Order never came, they don’t reply emails or answer phone calls. I can’t understand how this website still exists.
Review by Casady Derrow5 months ago
Great quality products, quick delivery - thanks to Roman at Baking Deco for sorting out short notice request.
Review by Darshali5 months ago
If I could give no starts I would, This company will rip you off, Take your money but not deliver the goods, I spent £94. with them on 26th May with next day delivery, still have not got my goods, They will not answer your calls or emails, stay away from them, wish I had seen this page before, I HAVE REPORTED TO BBC WATCHDOG AND I URGE OTHERS TO DO IT AS WELL, WE HAVE TO STOP THEM TAKING OUR HARD EARED MONEY.
Review by Bafford Aurnia5 months ago
I placed an order for expedited delivery last week and need to travel with the goods tomorrow but got no response whatsoever and order status is still saying ‘Processing’. I paid directly with my Debit card a total of £156. Can someone tell me if there is more hope of me at least getting my money back??
Review by Pable Biriukov5 months ago
This company doesn't answer the phone and doesn't send any products!!!!
Take just the money.
Stay far far away!!!!!
Review by Lf6 months ago
I used these fellas and got my stuff very first
T time but with recently I had trouble trying to get my stuff and my money back. No one on other side of phone or emails just by luck PayPal sorted it. I highly recommend you stay away from this site and look for a genuine site.
Review by Jefi6 months ago
If there was an option for no stars that would have been selected. Ordered and paid for goods on two separate orders in December and no delivery. Emails, telephone calls and formal letters are ignored. Have now passed this on to Citizens Advice to investigate further. I would definitely not recommend this Company to anyone and wish I had read the other reviews before committing my money to them.
Update - I am now going through the recharge service with my credit card company. Anything less than £100, you have 120 days to do this option. Once the forms are completed and sent back, I should get my money back.
Update - Good news. I have now received my refund and looks like the website has been taking down.
Review by Fyl Syti6 months ago
I ordered some silicon ice cream moulds. Order number: 4041. £60 in total. This was back in January 2019. I only received part of my order. I have emailed and phoned countless times to find out where the rest of the order is. No answer. Have they gone bust? Have I lost my money? It's appalling service. What can I do if I can't even get in contact with them? I paid via Paypal so hopefully can get the outstanding money back.
Review by Internally6 months ago
5 horrendous company having the same issue as everyone else.Paid for an order 28/4/19, still waiting to receive the order or any correspondence at all. No confirmation email (should have been a red flag straight away) no response to queries on the whereabouts, phone just goes straight to holding music. Absolutely terrible we just hope we can get our money back.
Review by Tokuda6 months ago
Wish I had seen these reviews before buying. Having the same problem. Order hasn't arrived, won't answer phone or emails. Hopefully should be able to get my money back as I paid with a credit card.
Review by Shingen7 months ago
Never sent order, didn't respond to messages or emails, never answer the phone. Had to claim back via PayPal in the end.
Review by Madarasz Fayz7 months ago
Totally dodgy company, probably fake, they take your money but don't deliver anything. You can't get hold of them online or offline.thankfully I as able to get my money back through PayPal.
Review by Royman8 months ago
I’ m having just the same problem as others have described: no order no answer to the mails and phone. I’ ve bought from Baking Deco before and it never happened.
Now clicking the link appears an advise warning someone is trying to pass for Baking Deco and steal information????????? I really don’t know what to do. Any suggestions?
Review by Weronica8 months ago
I wish I read the reviews before I have ordered....they have disappeared, not answering emails, not even calls. I paid for the order on 9th January 2019 and till now being ignored. I have called Martellato to confirm with them if Baking Deco placed my order at all, and they confirmed 100% NOT! Martellato supplied me with the mobile phone number Baking Deco using and phone is always on, but no answer. PLEASE DO NOT ORDER FROM THEM AT ANY COST!
Review by CustomeHorney10 months ago
Have taken payment but not delivered.
They don’t answer their phone.
They don’t respond to emails.
On that basis I would urge any potential customers to stay well clear.
Review by Soweak Ovcharovich11 months ago
*****AVOID AT ALL COST*****. Placed an order 22nd September, their website says 3-4 days delivery. Emailed 28th Sept when items didn't arrived but got no response. Tried phoning 3rd Oct but the number on their website and emailed order confirmation is not recognised so I emailed them again but have still had zero response and no items delivered.
Review by Jonat Derrow1 year ago
Do not buy from them, I haven’t received my product, contacted them several time by email only the phone doesn’t work, when is working they dont answer. Bought the product on the 2nd of August still haven’t received it I asked for the refund, they said they will receive it from Italy within a week.but nothing happened nearly a month now they are selling same product on Amazon. Be aware dishonest seller