Have traveled on this cruise 5 times now and every time the experience gets better. The staff is on point and pleasant. The casino host Santino takes amazing care of the casino guests. The day at the private beach was incredible. If you are looking for a quick getaway this is def the way to go.
Review by Scholefield4 months ago
I have NEVER been so happy for a vacation to be over!!
Booked this 4 day Cruise & Stay for myself and my daughter as a graduation celebration for her and birthday celebration for me.
On the ship...Only thing Good was the Food (Restaurant not the Buffet) and the Comedian (Loose Canon)
There was lots of musical entertainment but it was strictly for the young twerking crowd or Hispanic... meaning the music was either raunchy rap / twerk music or Hispanic. Fortunately, for me I do like Cumbia, Salsa, Reggae (which they did not play) but would have loved to hear some good R&B or decent Hip Hop.
They actually had 2 Parties going on at the same time and they were both Rap & Hip Hop and not the good Hip Hop either. I got into a conversation with a couple who looked to be in their late 40s and they said the same thing...”what are we supposed to do if we want to dance and enjoy music”.
When I booked, the Rep put in an order for birthday cake on my birthday. When I mentioned this on the ship, they looked at me like I was crazy; they had NO idea what I was talking about yet “Birthday Cake” it was clearly noted on my Travel Confirmation. But I didn’t press the issue and I just let it go. I was looking forward to a better time on the island. Uh….Nope...not happening.
So on the Island….
We left the ship around 10:30am and arrived on the island around 11am. Room checkin wasn’t til 3pm so we had to hang out on the beach til 3pm. So we ate and walked around and walked around and walked around some more in 101 degree weather.
So, comes time to check in. We check in and get our luggage. We trek our way down 4 buildings, of course we were in the farthest building. We get to the room and the room key doesn’t work. I asked one of the Housekeepers if she could open it and she said it’s not the key, it’s the door. Apparently she had mentioned this to someone before but it was ignored. So we trek back past these 4 buildings again to Guest Services, stand in line to explain to them the key is not working and mention what the Housekeeper had told me. Guy swipes the key and said it should be working now. S0...we trek our way back down past these 4 buildings AGAIN to our room and try the key AGAIN. Key STILL not working!! So Housekeeper says they’re sending Maintenance down. So, we’re just standing outside the room and by now it feels like it’s 150 degrees. We’re sitting on our luggage waiting for Maintenance who NEVER showed up. Housekeeper said that I could get another room if I went back to Guest Services and I told her NO! I’m not walking all the way back up there again! She said she would do it for me so she took my key and returned about 40 minutes later with the key to a new room. The room they gave us was one they were still cleaning, so we have to wait until they were finished cleaning it. So Housekeeping is rushing trying to get it ready. Finally they let us in and floor is still wet and all we could smell was a super strong overwhelming chemical smell. Kid you not, this smell was so bad it made my eyes water and nose burn and that was with the keeping the balcony door open (and it lasted the whole time we were there). But at least we had a room; close to 2 HOURS later! Now it’s close to 5pm and we’re in the room waiting for towels and pillow cases which took another hour. I just went ahead and took a shower and dried off with the face towel. Finally, we had a room BUT the room they switched us to DID NOT have ocean view as advertised….”All rooms with Oceanview” Yea, if you get an Ocean View on the ship! The view was of a little dirt road that lead to the beach. No beach could be seen from that room / balcony.
Entertainment was a DJ that closed up shop at 9pm; 9pm!! WTH! So when the music stopped, you were basically on your own for entertainment….go get another watered down drink and that’s it
Review by Eltiste Hercamp6 months ago
Bermuda Yacht Charter
Bermuda Vs Bahamas Both Are Mixed Up. Both Island Chains Have A Shared British Heritage And Are Located In The Atlantic Ocean, Not The Caribbean. Bermuda Yacht Charter Both Are Easily Accessible From The East Coast.
Review by JMounir7 months ago
According to their ad, the 3 day Bahamas cruise was $199. The first day all you do is get on the ship, the cruise starts late on the first day. The last day they try to get you off the ship as early as possible, so there is only 1 full day.
We chose the cruise because it featured snorkeling. I put our snorkeling gear in a guitar case. When we checked in we were told we'd be charged $25 extra for bringing snorkeling gear. Then we found out there was NO snorkeling on the cruise. We were not refunded the $25 charge.
We took this cruise because it had snorkeling. We SHOULD have been refunded the entire cost since the cruise was MISREPRESENTED.
Speaking of cost, the $199 turned into about $500 after the "taxes and fees" were applied. I won't be using Groupon anymore after this rip-off. It's a scam.
Bahamas Paradise Cruise Line is a scam, a rip-off. The cruise was very sub-par, at a very premium price. YOU HAVE BEEN WARNED!!!
Review by Bbrock Stoitsov11 months ago
This cruise was an amazing value. The staff was very helpful and nice. The food was excellent and plentiful. We did upgraded dining at Admiralty on one night, trust me, spend the $33 extra as this was some of the best food I have ever eaten. I can not say enough good things about this cruise. What are you waiting for? Book it!
Review by MChen Kannisto11 months ago
We loved our cruise on the Grand Celebration. It was our very first cruise and we loved every moment from the excellent service from Nelson and Phillip in Stellar Prime to the nightly entertainment. We plan to return at the first opportunity. in fact we did 4 days later to sail on the Classica! Love, love, love!!!!!
Review by Rafiqua11 months ago
Pay for a cruise, travel 4 hours to get to the cruise, and find out it is not going that day.
Buyer beware, if you book a cruise with this cruise line they may cancel it and never tell you until you show up to go on the cruise. That was our experience. We were given a phone number and sorry folks, no cruise today.
Review by TRedd1 year ago
This review is based solely on our booking experience for a trip upcoming in August 2018 that we haven't yet gone. As this begins, we booked our cruise and stay in mid April and we requested our "stay" be at the Pelican Bay. We were told it was not available but after my fiancé nudged a bit, they would see what they can do. After coming back on the the line, they went ahead and booked us for that hotel.
We then waited the "said" timeline (about a week) for our confirmation email and after 2 weeks we then called to ask the progress of the booking. Now what begins this frustration was that my fiancé had to wait over an hour to get through customer service, just to be told they have to physically get a hold of the booking "concierge" for the hotel to confirm the hotel and they do not have it yet. What? 2 weeks later? Really?
We then wait again, another week. Still no confirmation email... Again, we call customer service. Yay! Only 40 minuted this time. Got through and was told same thing. They have not heard back from the hotel. What????? Freakin weird.
Ok so now its onto week 4...
WEEK 4!!!! We finally call again. This time its a 25 min wait too get through. We are told they have the incorrect email address on file. They take my fiancé's email address and proceed to send the confirmation. Well thankfully he refused to leave the conversation until he received it, because here's the best part!!!! They have us staying in a completely different hotel. He then tells the customer service rep there is a mistake on the hotel, they try to pull a fast one. You see, when they send confirmations, there is the cruise/hotel information contained in the email body itself AND they include a PDF attachment (which is the pertinent information in which you actually print). So they quickly change it on their end but only within the email body itself. Not changed on the actual confirmation which is the PDF attachment. Well my fiancé caught that. Freakin Sneaky... They assured him not to worry, it will be taken care of. At this point he is so frustrated and upset, however, in the concerted effort to not scream and cuss the poor customer service rep out, he just agrees to give it some time. After all at this point we aren't leaving for another few months. What's the harm.
The harm I say... lol hm hm hmmm... we waited 3 weeks. Still, no email. We call. Another 30 min wait to get through. My fiancé is smart and simply says we are calling to confirm everything is in order. He asks what hotel they have us at. They say blah blah hotel. Ohhhhhhhh my god. NOT THE HOTEL WE BOOKED! So here we go AGAIN. They apologize and try to straighten it out. They then assure him they have it correct. We just need to confirm with the hotel. Let me ask you... the reader... what do you think they said next? You probably guessed it! Give us about a week for your confirmation email. Ughhhhhhhhhh!
..................3 weeks later. No email.
My fiancé calls. 40 minutes in, now hearing "you are the now first in line and will be answered by the next available customer service representative'. So we then hear that they actually do have the correct hotel, but they still don't have confirmation from the hotel yet. What???
It's been 3 weeks.
2 more weeks.
Got right through. Wowwwww! Not taking any chances to hear bull and to not waste stupid time going through hoops, this time my fiancé explains to them our "situation" and asks if no email, can they can confirm verbally at least. Now, if you (the reader) remember, the last actual email we received, the body of the email was changed, but the PDF (actual confirmation) was still incorrect. So the woman says she sees that... the hotel is the hotel we requested on their end, but is STILL incorrect in the PDF! She CLEARLY hears our frustration as my fiancé's voice gets a little louder... So we believe in the interest of trying to save themselves from further embarrassment by telling us what we believe is probably the truth (they are still waiting to hear from the hotel to confirm), She simply says "let me see what I can do". She comes back after a few minutes and says we are all set! She says she sent the email. My fiancé refuses to hang up until he gets it. She sends us an email (odd email because it's unlike any email received by them previously) confirming JUST the hotel. It was almost like she made it up right then.
Well let me also add, in a few of these attempts, my fiancé gets smart and actually calls the hotel to see if they received our reservation. You can probably guess, that was also unsuccessful.
I mention that because after hanging up with the cruise line, he calls the hotel to confirm on that end. No reservation... but, he asks again to look, but this time under my name. Weird... they have a reservation but for only ONE night!
We call. They are looking into it... OMG And here we are... review!
To be continued...
Review by Dwarkadas1 year ago
This is the best cruise ever. You always get the best customer service. All the staff makes you feel like your family. They always take time to get to know you. The casino host sits with people that are not sure how to play and guide them. You could train others how to run there ships.
Review by Yimei1 year ago
I am a 10 time passenger on your cruise line , 6 on the blue boat , a VIP cardholder on that boat, but they don't honor my VIP status on present boat which I just booked my 4th cruise on! I love cruising with Bahamas Paradise Cruise Line! Great weekend getaway! Can never get enough!
Review by Korakit1 year ago
All they want is your money and then then the hell with you. We will never cruise with you again.
Review by Linslade1 year ago
This was my first cruise EVER so perhaps I don’t have a comparison. However, I really don’t see how the entire cruise could have been any BETTER.
Review by Ppp Ahlsved1 year ago
Fantastic Value - all the wonderful amenities of other larger cruise lines in a more intimate setting with amazing service!
Review by Kusu1 year ago
Good short cruise..
Review by Highways1 year ago
It was the best cruise for a short trip
Review by Imthiyaz Derrow1 year ago
The staff very friendly.
Review by Lejuenetta1 year ago
This Cruise line is very nice and the crew members are very friendly but this Cruise ship only need a portable shuffleboard court two or three on this cruise ship !
Review by Loveyou1 year ago
Better than expected. But not cheap
Review by Dolares Kanack1 year ago
We have been on the Bahamas Paradise many times and always have a great time. There's always something to do.. fun parties, karaoke, contests and dancing. We found the food in the dining room ok but not great. But there is always somewhere to get something to eat and we never went hungry!
Review by Dnice1 year ago
My wife and I just returned from our very first cruise, and we have nothing but good things to say. The accommodations were fabulous. My wife has a gluten allergy and the chefs went above and beyond to ensure she was well taken care of, including making her a special desert on her birthday. The staff was so friendly and accommodating. Greg our cabin attendant, was so nice and ensured are stay was the best. He attended to our every need, and was always such a pleasure.
Review by Jeyar1 year ago
For the price and if you are not a cruise snob, this is a fun little getaway. The Spa is wonderful and Indira is amazing.
The Service is prompt and top notch. Rio on the wait staff is outstanding.
Review by TalabVier Heijo1 year ago
Review by Brhyl1 year ago
Yes, Excellent time it was so much to do ,and what ever you would like to do for fun you can do it all on the boat. Never went hungry so much food to eat.
Bahamas Paradise Cruise Line is rated 4.0 based on
Trust Mamma Reviews
Our reviews are aggregated from multiple sources to give you the best overview about bahamasparadisecruise.com.
East 11th Street 1
West Palm Beach