We were so happy with the blanket!! It was purchased fpr my mom who has end stage cancer . She has it on her bed in the hospice. Everyone who comes in raves about how fantastic it is. Every night she goes to sleep wrapped up in the photos of her family, surrounded by love. I highly recommend this product. It far surpassed my expectations!
Review by HerbLackner2 months ago
My first and last purchase from this company. I ordered a duvet cover and pillowcase as a gift. This cost almost £70 - what an expensive mistake!! The pillowcase was fine, but the duvet wasn't, and I believe it is down to the poor process used in ordering. There were flickering dashes around the photos which you have to move, and which I struggled to move properly. They have to be round the photo for no while bits to show on the duvet. I thought all the duvet was covered properly, but when I received the item, I was extremely disappointed to see ugly white borders along the top and down the middle. (I chose the 4 photo option.)This flickering dash system needs to be improved so other customers are not disappointed, and left thinking they have ordered one thing only to receive something totally different. It wasn't even packaged properly - flimsy cellophane bag that ripped on opening, stuffed in a jiffy bag - and for this they charged almost £6! I contacted customer service about the duvet cover not being as exacted. Customer service was very poor. They ignored various queries I raised, including the poor flickering dash system, and their solution was to offer me 30% off the purchase of another duvet cover even though I said I would not buy again from them. Very poor item and ordering system, really not worth the money. Please be aware so you don't end up as disappointed as me.
Review by Breuana2 months ago
I just must say that the photo blocks that I received today are wonderful.
I thought that the picture might be blurred but it was excellent.
I do not know how you manage to do this so quick
I now have a picture of my dog Harold that I can treasure, since his passing.
Thank you so much
Review by CustomerMRS2 months ago
Dear Staff at Bags of Love,
I wish to thank you for the finished product - the quality of the printing, the materials used and even the swift delivery time - it all exceeded expectations. I just received it in the mail 30 minutes ago.
This handbag is a gift for someone very special to me named Sharlon and she absolutely loves art and to have some of her favourite art pieces showcased on a handbag will truly be a one of a kind experience. Thank you for this impressive personalized craftsmanship ! The quality is EXCEPTIONAL !!!
She is going to love this gift !
Definitely recommending your services to friends and family. This is so much better than any other high end designer bag - what makes your products so special is that each one is unique and made with intricate care.
Review by Vitrap3 months ago
I designed a scarf in white and I received a proof that my fabric would be white... and it came in black. I asked for a replacement for this order because it is not my fault that there was technical difficulty and I received an incorrect proof. I would not have approved it if I knew they were going to print a black logo on black fabric, that would not make any sense. I have contacted the company 5 times now and no one has done anything other than say they'll give me a call later and then they don't even do that.
Review by JWilesHD Batawale3 months ago
Exceptionally bad value for money. I do not recommend this service.
Review by Kavangh Diba4 months ago
I purchased some personalised linen fabric which I stitched into cushions for a wedding present. When visiting the recipient a year later, they were all faded so badly that the design was almost gone. We were all bitterly disappointed and to make matters worse Bags of Love took six weeks to reply to my emails. However, they have now replaced my whole order with a more colourfast fabric. It's just a shame I've got to stitch all the cushion covers again.
Review by Mavan Bonsante4 months ago
I ordered a custom door mat for my mother to help identify her care home bedroom.
I ordered it on a Saturday afternoon and it arrived on the following Tuesday morning. I call that exemplary speed and service for a custom made item!
I am also very pleased with the product. The colour and contrast are exactly as submitted and expected, which is no easy task when trying to match consumer grade software and monitor calibration with commercial reproduction equipment.
Well done Bags of Love (and no, I am not a paid for product placement operative, just a satisfied customer!).
Review by NAfreelance Morenas4 months ago
Excellent product and Fast delivered
Review by Jensie4 months ago
The leather photo keyring I ordered was very poor quality..for the price I paid it was very cheap looking and the packaging was poor too as this was a gift I was extremely disappointed..I’ve gave 2 stars for the service and delivery which was good
Review by Antonyandre4 months ago
Have purchased an item for my wifes 30th. Upon checkout the order changed size and I am unable to change as the order has been processed. I noticed this immediately and sent an email straight away! I have emailed 4 times now and still yet to receive a response back!
Happy to delete or change my review once i here back from you but until then I AM NOT HAPPY!
Review by Tejasvini Kadhem4 months ago
The print was very low quality! It is just a fedex printed poster, nothing else. This company makes no sense, they just do a fedex print and send it to you from London to the US!! A huge waste of time and money here. Never buying from them again.
Review by Frencesca Tegko4 months ago
The service I experienced with this company was excellent. I ordered fabric with my photos printed on & they are brilliant. The quality of the fabric is excellent & the photo printing is stunning. The whole process from when choosing your fabric & photos is very easy. Bags Of Love keep you informed with your order so you know when they are finished & when they are being dispatched & delivered. All personnel at Bags Of Love that I have dealt with have been friendly & very helpful & knowledgable. Nothing is to much trouble for Bags Of Love. I will always use this company for all my photo projects & I will definitely be recommending this company to other people. So thank you very much for your service.
Review by BellaEna4 months ago
Ordered a bespoke flag, sent in my design and received my order within days. Excellent product and service. Thanks. David
Review by AudreyBakanauskas5 months ago
I can't even compliment this company enough! I ordered my book on Sunday evening and just received it on Tuesday morning! It is super cute, exactly what I ordered, AND now my special man's birthday present is perfectly complete.
One critique would be that a confirmation email or something to let me know my order went through would be helpful because I was a bit nervous... but all and all VERY SATISFIED and HAPPY with my first (but not last!) experience with Bags of Love. THANK YOU!!!!
Review by OlehCustomer5 months ago
Excellent product and delivered well in time. Super impressed.
Review by Moasope5 months ago
Pi**ed off after all the work of designing a swimsuit it ended up being twice what you advertise once all the shipping and crap is loaded. You should first show the REAL price up front before all the work!!
Review by Sagii Stauff5 months ago
Quality/site is not bad, but a little poor service follow-up. Overall good value/quality for money compared to competitors, but may not follow-through with promised production timelines/service.
One of their key advertised benefits was their 'next day delivery' for certain products - mine included - as long as the order was in before 2pm. More specifically, it was a 'same day printing/dispatch' for orders before 2pm, which was fair enough, because Royal Mail/Carrier problems are out of their control.
However, I made the order at 9:45am in the morning, and even by the next day afternoon, the item still had not printed or dispatched as promised. I didn't get any updates by email or phone.
I telephoned BagsOfLove/Contrado (parent company) for an update, the service on the phone was quick, unfortunately they failed to make a promised return call with information. When I called back later, they simply could only confirm it would be late by one day - but no reason for why the printing/production was delay, nor any apology was proffered.
They offered a refund of the 'next day' delivery charge which was welcome, but I would have preferred to actually get the item printed according to their promise!
I would consider trying them again to see if this is a one-off, and update my review/rating as necessary.
In summary, about average compared to competitors:
+ Was a bit cheaper than others due to a special offer
- Service a bit worse than others
Review by Nyte Eldered5 months ago
If I could give a zero, I would.
Product was purchased as a gift.
I recieved it with a stain
When I told them, they asked me to wash it first, then came back with it already had a stain.
They Have very poor customer service
They will lie, to keep from re printing
It takes a long time for a response
I will never shop with them again
Review by Aloiza Swiggett5 months ago
I ordered a desk mat as a gift, I was under the impression it would be glossy plastic and high quality. Instead what arrived was a large version of old school mouse mats.
The pictures look stupid in the format. I would not recommend this product and would not purchase again.
Very quick turn around from designing product to delivery so can’t fault on this but very disappointed with the finished product.
Review by Fitzharris Prundis5 months ago
Having spent hours on my Adobe Photoshop putting a collage together for an 18th birthday card (A3 size) (the software they have is not good enough to put a collage together properly unless you want their random format), I received the card with the heads chopped off the top, despite what looked like a good gap at the top for the bleed area. They have quality control, which did not pick up this fact. As it was a special occasion and costs £35, I was hugely disappointed to receive with the top line of heads chopped off! Then to be told they would not reprint unless I paid more money, was a disgrace. I have used this company for many years and recommended others. Not any more! I can see many disappointed custmoers over the past month. You need to satisfy your customers and make sure quality control is supervised as I have had too many problems with the products I have bought.
Review by Maario Derrow5 months ago
Excellent service and quick Service. I'm pretty happy about this products good service Highly recommended .
Review by BillyScott Vänninen5 months ago
I am beyond satisfied.
You can tell that the people at Bags of Love care about their work and ensure you are getting top notch quality work that is carefully prepared.
I never imagined that my 40 year old photos would look so great on a canvas.
And their canvas posters are clearly hand stretched with beautiful canvas material.
I'm so impressed with the customer service staff for their timely responses and accurate knowledge.
My poster was delivered in pristine quality all the way to Canada.
I will be using Bags of Love for any future canvas posters.
Review by Draxx5 months ago
Excellent service. High quality products and fast delivery.
Review by KEarl5 months ago
Amazing product and great service too! If you want to get someone the perfect gift then I recommend this site!