Worst experience ever. I have order to 2 cabin suitcases and only received one. Tried to contact company many times, been transferred to another company and they didn't know what to do, but finally a day later they came back to me that only one way to get my suitcase is to collect it myself from their warehouse! Bags ETC are you having a laugh? First of all I paid for delivery and is not my fault that you only send me half of my order.
Also emailed customer service on two separate emails, but haven't heard from them yet.
Review by Suay1 year ago
excellent customer service had a small issue and it was resolved quickly and without any fuss.
have purchased items from this web site before on all occasions find products just as described good prices site is easy to use quick delivery definitely use service again
Review by Coyne1 year ago
My husband bought me a beautiful set of suitcases for Christmas two years ago. Unfortunately, one of the wheels on one of the suitcases siezed-up. The case, part of a set, had a 10 year warranty and the larger case was fine. I emailed 'it' luggage with a copy of my receipt and they directed my query to Bags Etc., where they were purchased from. When they couldn't find a replacement wheel, I was sent a replacement case (of my choosing, to the original purchase value) instead. Sadly not the same style by this point, but excellent customer service from Holly nonetheless. Would recommend. Thank you!
Review by Catblease Ittersum1 year ago
Great product and fantastic service
Review by RobertTS Klaczka1 year ago
Me and my wife came in earlier today to your clacton outlet to look at 2 lightweight cases as we're not getting any younger.
The young man and lady were courteous polite and greeted us with a friendly hello.
This goes miles with us, common courtesy has long gone out of retail and these two obviously know the value of a hello.
While we didn't purchase because we were browsing prices we will definitely return.
Review by Celysse1 year ago
Excellent service. We were able to choose exactly when our cases arrived and they arrived dead on time. Wonderful product and fab service.
Review by Shaunee1 year ago
Great prices great service!!
Review by Szu Aikat1 year ago
Excellent,fast service from Bags etc, pity dpd left the bags on the doorstep in the rain after I had gone to work.
Review by SaraGalli1 year ago
Great service, I needed to return my first purchase as it was too large for me. Absolutely no oroblem. I took it back to the store where I had purchased it, Grafton Centre, Cambridge and it was refunded immediately. I then ordered a smaller suitcase and also a matching cabin suitcase. The cabin case was not in store so was ordered and I was able to pick up within five days.
I love my new suitcases! Staff was really helpful and happy.
Review by Montanaman1 year ago
Good quality bags and good service.
Review by Vicho Thornquest1 year ago
Great product and speedy service
Review by YramC Sprcic1 year ago
I would recommend this company for luggage purchases.
Ordered two suitcases online on offer - buy one get one for £10, which was much better than what was offered in the local Domo store. The offer only applied if you bought a smaller suitcase and I wanted two the same size so was very pleased to see there was no restriction on the website. Postage was reasonable considering the size of the suitcases. They arrived well packaged and there was no damage to the packaging or the suitcases. They were delivered by DPD and they offered choice of delivery day if the one allocated wasn't convenient and a one hour time slot which was great. The driver was very pleasant and efficient.
Pleased with the suitcases, they have a ten year guarantee and are of a good quality with locks included. Overall very pleased and would use this website again. I have previously bought lightweight luggage from the local Domo shop again with very good offers but the offer this time was better purchasing online.
Review by Zix1 year ago
Excellent quality holdalls very fast delivery..........
Review by Labeeb1 year ago
very quick process and delivery,slight quality issue to back of bag,different texture,but love bag,good price
Review by Mehere1 year ago
Unfortunately l couldn't exchange my goods or get a refund two local stores Harlow and Freeport are no longer trading. I'm now stuck with faulty goods, also l can not find a Customer Service number or email address.
Review by Olow Spangberg1 year ago
Very good quality bags - reasonably priced. Sensible postage costs and swift acknowledgement and delivery. Good service all round.
Review by Polygun1 year ago
Excellent customer service and superb quality both in store and online.
It's my go to place for bags and purses and travell bags
Review by AnnH1 year ago
Good selection of cases very helpful staff.
Review by Juanlu1 year ago
very nice service . good price
Review by Terrdic1 year ago
It’s too strong big
Review by Danany1 year ago
items delivered exactly as described on website. great prices and offers.