Badrhino Reviews

Great range for the larger man, knowledgeable helpful staff.

Disappointing returns policy - I ordered a coat it was to small I returned the item but couldn’t exchange for a bigger size got refund but charged £3.99 delivery. So I am charged £3.99 and still have no coat if I want a bigger size I will have to pay another £3.99 not good!

I ordered some pants but they were big so I had to return them. There start the problem. Its been two months since I sent my return to them and nobody knows where is parcel. Everybody is acting stupid and it seems I wont get my money back :(

Excellant product and good value

Absolute shambles of a company. Generally their stores are ok, however online ordering and delivery is a complete disgrace. Next day till 2200h delivery, don’t make me laugh. It never arrived as paid for. To be delivered on Monday 3/12/18. Sent a message after struggling to find their very well hidden contact details. 4-5 messages later, all with no response, despite me instructing them to cancel the order as they were in breach of contract. Nothing, ignored my instructions to collect the order, refund me and remove my details per data protection and the GDPR Regs.

When the package arrived, the mugs from UKMail couriers, said “ yeah my mate had the delivery last night, but this isn’t near his house so he gave it to me as I live nearer”. Really, the couriers are in control. Complete wasters!

So, I will be instructing my bank to recall payment, I will be making a formal complaint to trading standards and the information commissioner for them ignoring my direct instructions to close my account and remove my personal details.

I will be taking this as far as I can. I look forward to my insincere standardised response telling me to contact customer services to rectify the issue.......too late. See you in court!

After my order had travelled the country,Bolton,rugby, back to bad rhino and two phone calls to enquire where are my clothes! I finally received them two weeks later. I have ordered clothes several times before and not had any trouble. Perhaps I should get into the Xmas spirit and call it quits.one thing I will say is after being on hold for an eternity both ladies I spoke to were very pleasant.

No problem with Bad Rhino, but the delivery service failed to deliver when I paid extra for Next Evening delivery, and so far I have not managed to get any kind of refund, this was a couple of weeks ago! So think before you pay any extra ...

never been let down with the length and always a good fit

Customer service is literally non-existent - by which I mean the online 'chat' is permanently disconnected, the phone lines aren't answered, and emails are never replied to. Even the email address that is parroted in the other complaints listed below is ignored.

It very much looks like this company is on the verge of failure and they have cut back absolutely everything except sales - this seems to include dispatch and delivery. In other words, they'll sell you things, but you won't receive them.

Alternatively, this might be a very neat scam. It might work like this:

They ship using a carrier (Hermes) that does not allow the recipient to verify that the package is actually being sent to the expected address.
They put an invalid address on the package, so that it can't be delivered and never gets past "central sorting".
When Hermes tries to contact them to correct the address, they fail to respond.
The customer can't claim payment back through PayPal because their guarantee doesn't cover packages that have been sent but never received, and BadRhino ignores the customer's queries.
BadRhino get to keep the money, and the contents of the package eventually get destroyed.

This may be utter incompetence on their part but, for all we know, the packages are empty and this is deliberate.

Either this company is rapidly heading for bankruptcy and is running on a skeleton staff, or their ineptitude is deliberate. Regardless, this is not a place you want to be sending your money to - there's a good chance you will end up as one of the "2,000 customers who are still waiting for their purchases" in the Daily Mail story that reports the company going out of business. If you read the Glassdoor reviews by former employees of what it's like to work there, it seems pretty obvious that the company already had staffing problems, and the recent slowdown in the UK economy appears to have pushed them over the edge.

Tee shirts are really good quality and fit they also wash up nice would recommend them

Absolutely love all the products that I have bought from here. Everything is excellent quality.

Good range of sizes, fitment is reasonable too, quality is good, pricing is reasonable.

Discovered in a store by chance (Yours clothing) Mrs went into store when I first ever knew about BadRhino, I hope there will be more on the high street from these guys.

Waw, I have ordered on Friday 9pm and got it the next morning. Could not believe it. Love the choice for tall people and hubby will be really happy with his 4xl, which is very hard to find. Quality seems great. Really happy and will be back again.

Online order was delivered to store within a couple of days. Process was quick and easy. The clothes purchased were great. At last there is a store which can accommodate my body type and not charge an arm and a leg for their products.

The clothing from here is always very well made and from great material, washes well. Very pleased and will continue to use this site

Having previously ordered for delivery to Spain at £7 delivery, I was surprised to see it now £20. It seems that international delivery is £10 to countries which don't have their own online Yours store, but £20 to countries that do (e.g. Spain and France). But as they don't have a BadRhino online store in these locations I don't have a choice but to use the UK one.
Sadly they have lost this customer with this deceptive and unnecessary charging. A shame as the quality is good.

I have used Badrhino several times, I like the availability of large sizes, most shops don’t stock 4XL, so great to look through the catalog and know they will have my husband’s size. The quality is good and delivery prompt. I’ve never had to return anything so I can’t comment on customer service but all correspondence seems geared to making the customer happy, something sadly lacking in so many companies.

Very prompt service reasonable prices and a range of size, length width height to be pretty sure the clothes will fit

Always pleased with service badrhino give.sizes are accurate stylish clothes reasonably priced great choice.

Good quality items. Quick delivery. Would definitely recommend and use again.

My husband hated shopping for clothes because of the difficulty in getting modern clothes that fitted his XXXL size. Discovering Bad Rhino has given him a whole new pride in his appearance as he can now get modern clothes, shaped and styled to suit his curves. His confidence has improved and I love his new wardrobe that really suit him and have sent all his old baggy tshirts and jogging bottoms to the tip.

Excellent length fitting and quality

Brilliant customer service and for the larger sized bloke it’s refreshing to be able to buy fashionable items and not need to ask my Bank a manager first.

Top drawer

I ordered a selection of t-shirts being a xxxl in many places I ordered that size. The prices or ordering straight through to being delivered to my door or to a chosen delivery and collection centre was perfect for me and Easy too. Unfourtnaly the sizes were way too big my fault. It's defiantly worth reading there sizing guide. Even returning the items was easy just package them up securely and stick the returns label on that they even supply less that a week later the refunds back in my bank and I've got the right size now no fuss nice and simple just what you need.

As always great service, prompt delivery and good quality clothes. Will be returning in future.