I read a few bad reviews for Back Market but decided the roll the dice. I purchased what was described as Verizon compatible Iphone. I understand Back Market is just the intermediary but the actual seller, Upgrade Solution, should audit/confirm the compatibility before its mailed out. Not the case. It was an AT&T phone. Check out Gazelle. They actually sell whats described. Very disappointing Back Market!!!! You should drop Upgrade Solutions. They are costing you money and customers.
Review by Mekiel1 month ago
My name is Darren. I purchased (or what I thought I purchased) a Mac Book from them for $299.99 on 09-10-2019.
I didn't get a confirmation email from them, but I did get charged the $299.99 for the item. So I called them right after, was on hold for 19 mins, and the rep told me that sometimes it takes up to 24 to 48 to give me a order number or confirmation number. I waited 48 hours, then called back waiting on hold for 20 mins then the call hung up, called again and waited 19 mins and the rep told me that the order was canceled, and that I will be getting a refund. They told me the sent the money back and that its up to my back to release it. I called my bank and they told me that they have a hold on my transaction and that Back Market has to release it. So I called Back market back, waiting another 19 mins for him to tell me that he has escalated to management and that he will email me back within 24 hours..... I waited 24 hours, called the next morning, waited 15 mins then someone answered then hung up, called back, waited 19 mins again for the rep to tell me that they are still waiting to hear back from management. I just want my money back, I feel like they scammed me out of 299.99 bucks.
Review by Vartui1 month ago
I ordered a macbook air. My order was canceled and they didn't tell me. The money I paid was not refunded... It's been longer than 48 hours. They aren't answering the phone. I paid $299.99 bucks and I just want my money back.
Review by Ashwyn1 month ago
The best desicion i've ever made
Review by NQLSyM2 months ago
Totalmente fiable seguro y rápido 👌🏼👌🏼👌🏼👌🏼
Review by Angeluis2 months ago
My new (old) phone is perfect so far ...
Tracking the delivery was difficult but it arrived quickly. Very happy.
Review by ThisBlessed2 months ago
So good,the most importante for me is that i recieved the box at the time fixed.
Review by BPfromTO Tolbard2 months ago
Bought an iPhone 8 Plus at back market two days ago and I couldn’t be more satisfied!
The phone is in a better condition than expected and the shipping went also really quickly.
The price is also really good for this quality and accessories that came with the phone.
Definitely a shop I would recommend and I will definitely buy my next phone there again!
Also the customer service is really friendly and helpful. Thank you back market for this excellent experience!
Review by AllaaHassanein3 months ago
The range of products available is excellent, the service and price are both also very good
Review by Anansia3 months ago
Perfect , thank you
Review by Sehar3 months ago
Ordered a phone and sender did not require a signature. So the package was stolen and if you order from a real company they would make something like this right, but Back Market says it is out of their hands. This is why you only buy from real retailers and not this broke a$$ business.
Review by Laulet Tanoe3 months ago
Buyer beware! Ordered a phone for T-mobile and got an ATT phone; I've been fighting with this phone for one month. I even got a signal booster. Other cell phones don't have a problem; but with this phone... not only did they send the wrong phone; the phone does not work (signal to weak). I'm critically ill; and need phone support. But this company is just like throwing that money away. When I wrote my feedback (because they want it quick); I mentioned I got the wrong phone (carrier/phone). But thought it wouldn't be a problem. I've missed 99 percent of my phone calls (in and out). This place is a fraud. They are in business in NYC and so you can fill in the lines (dog eat dog).
Much like remark below with no contact details. Or talking with them; and them saying you can work with the seller; but we are here for you. Kind of shallow. I proposed buying another phone and shipping it to me; when I see it works; I'll ship one back... otherwise they get both back for a refund. Though I mentioned sending one back. If I get another phone (the right thing)... I'll video tape that for youtube. Getting tired of shoddy sales almost across the board these days with products. I feel like we are getting closer to third world status every day. It takes a few villages first.
Review by Abpao3 months ago
Samsung galaxy note, en perfecto estado entrega en 2 dias. Embalajes en condiciones. Y ya es la segunda que compro y no sera la ultima. Todo excelente.
Review by Breyen Bettner3 months ago
I ordered a MacBook Pro with touchbar 512gb 13in 2016 they sent me a 12 in MacBook Air and it pretty beat up and I’m super upset I want what I ordered
Review by LondonEC Bloberg3 months ago
DO NOT BUY A PHONE FROM THIS FRADULENT COMPANY!!!!!!
You will not receive the phone, and will not get a refund
Review by Achton4 months ago
I ordered a phone from them and it worked. But then it broke so I returned it for a refund. They gave me some super long message that was very vague on how to fix it. I have tried calling to speak to someone and you just wait and wait. It has been 2 weeks since I sent in the phone for refund and I have still gotten no where. I still don't have my $200 back.
Review by WayneS Romarate4 months ago
Bad news no support no merchandise - do not use this website - had fraud charges to my ameX CARD
Review by RattledSnake4 months ago
This is horrific, unethical, reprehensible: Ordered and paid for an item to be shipped by company called "Authorized Resellers." The item was sent, but on the day it was to be delivered, I was informed that the seller had stopped the shipment and wanted the item returned. The excuse: they mistakenly put the wrong price on the item on the Back Market site, so they "recalled" the shipment. That's called a contract violation. And they chose to punish me rather than their staffer who made the mistake. Have done lots of business on the Internet, but never experienced this sort of incompetence and immoral conduct by a company that wanted my money. My complaints to the seller and to Back Market have not been answered. I hold both responsible for this fiasco.
Review by Jessique4 months ago
Purchased an iphone 6 plus as a birthday present. the phone was not functional and would never charge more than 13%. the phone was obviously not properly refurbished nor checked.
I now realize that Back Market is only a storefront for resellers, if they had been transparent I would never have placed an order with them. I have now sent the item back for refund and purchased from another company
Review by TheArcinator Kefauver4 months ago
I ordered and received an IPhone 7. I didn't realize that I purchased the phone from a third party vendor and not directly from Black Market. The reseller is CommSell. The phone didn't function properly. The screen would freeze and Verizon couldn't activate it. It was never refurbished, never checked, never tested by CommSell. I was promised a return shipping label and have yet to receive one. I am so tired of being scammed.
Do not purchase a phone from this company. They have no quality control.
Review by Keytlen Welo4 months ago
Very helpful, easy site to use, free shipping, return policy is great!, and, so far so good!
Review by Ahtziri4 months ago
I have just had the worst experience ever trying to order a phone. Each time I placed the order their system cancelled it. Their customer service was useless. They could do nothing to fix it. Amex And master card both approved the charge over and over (8 times!!!)
They will not let me order the phone they have me flagged as fraud. I tried with my husbands card and name ( all different ) and it happened again. Their site is all missed up and they tried every way to blame me. even going so far as to say that the name on the account wasn't in CAPTIAL LETTERS like the face of the credit card . i changed it and it still happened.
Review by SSMs5 months ago
Back Market! I asked for an Acer Chromebook and you gave me a iPad. Wut am I gonna use an iPad for? I demand that you send me a Chromebook! Please!
Review by WillyVonka5 months ago
Worst cancellation/return policy ever! I placed an order for an iPhone which was cancelled same day by Backmarket with no explanation. My account was debited same day and now it’s over two weeks and I’m still waiting for my money to be returned. When I called it took 20 mins to have someone answer my call. Once my call was answered I was met with pushback and blamed a third party bank that they do business with. I was directed to call my bank and talk to them about my funds. I know banks take advantage on taking funds vs funds being returned but that goes both ways. A business that sells any product and takes no responsibility after it clearly is to blame should not be in business!
Review by Roxlords5 months ago
After 3 months the phone stopped working. Back market refused to collect the phone to check the fault. The immediately said the guarantee wouldn’t cover any breakage, rust or loosages. We tried for a week to tell them it was none of the above. I would never use this service again. Dreadful!