We collate all the best reviews from around the Internet so you can view them in one place
Review by Dirk G.1 week ago
Outstanding transaction and customer service. Kept me informed from payment clearance to delivery in my hand. Product probably higher quality than promised.
Reading many reviews, some bad, I noticed the majority of worst reviews were really the customers fault for not reading carefully instructions and particulars. This site is a reseller and you should also investigate some of their partners, some of them I wouldn't order from.
The partner I chose was slightly more expensive, but I had a perfect experience.
Caveat Emptor
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Review by Linda L.1 week ago
I was searching for an iphone to replace my technically outdone flip phone. Could not afford a new phone so searched for used iphones. Found the Back Market web site and was impressed by choices and very favorable prices. I purchased an iphone 7 128 GB. It arrived on the promised date in excellent condition. The esthetic condition described as fair looked even better. As a first time owner I had a learning curve and several questions. Customer service responded within 24 hours with very complete instructions. The iphone worked perfectly from the start. Back Market provided me with friendly courteous service. I will buy from them again.
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Review by Austin R.1 week ago
Ordered an iPhone XR from the website and received it in 3 days. Came with a case and tempered glass. Best $300 I've ever spent. Will never pay full price for a phone again.
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Review by Perry K.1 week ago
I'm very happy that I made the decision to by a reconditioned iPhone. I originally was going for a "like new" (or something like that) & it wasn't available so I settled for a "Good" condition. I'm very happy that I did because to me, it's in excellent condition. At this point I don't think I'll ever buy a brand new phone. Just not worth it.
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Review by Nathan B.1 week ago
I ordered an iPhone X in mint condition on January 31st. It arrived on February 10th the date that it said it would arrive. It arrived without any scratches or dents and looks brand new. The battery condition was one of my main concerns. And I am happy to know that the battery's condition is at 100%. I have ordered two phones from this website and both came as advertised and couldn't be happier. 10/10 would recommend
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Review by Haden D.1 week ago
The phone came quickly, there was little to no visible damage on the screen or the back, and so far it's running flawlessly :)
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Review by Beverly S.2 weeks ago
I bought a refirbished cell phone for the first time on Back Market and was so pleasantly surprised at the amazing condition of my new phone when it arrived, and even more suprised after my purchase because I saw the exact same refirbished cell phone on Amazon for much more, and at Walmart for almost four times as much. Back Market deserves five gold stars for their selection, quality, and price of each phone I compared ;) You wil be so happy if you shop here and receive a remarkable value ;)
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Review by Araksi S.2 weeks ago
Love my MacBook Pro (13 - inch, early 2015) it looks like new, works great. I'm happy with my purchase. Thank you!
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Review by Mark B.2 weeks ago
I've purchased several items (2 cellphones & a JBL linkview + eco friendly case) from them and very pleased with everything I've bought. All of the items succeeded my expectations. And I have saved money buying from them as opposed to an open box from retail. And with their 12th month warranty and return policy it was more reassuring than Craigslist or Facebook marketplace.
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Review by Chante J.2 weeks ago
First off I was a little skeptical about buying but I recieved my package earlier than usual and my computer works! I needed it ASAP and it arrived right on time! It came with a keyboard and mouse. I had already been searching for a Bluetooth keyboard. I got that one as a back up. When I also purchased the computer it allowed me to select whether it was a mint, good, or okay condition.(if they had any in stock of that particular condition.) also I was not paid to do this... I thought people should know more about buying refurbished products and a great place to buy them.
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Review by George B.2 weeks ago
Super pleased with everything! The Macbook 12 Retina will be the perfect second Mac and travel companion!
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Review by Barrie B.3 weeks ago
I purchased an iphone 8 from Back Market. It arrived within 3 business days. It was described as in mint condition and it looked new rather than refurbished. Also, it was $150 less expensive than the same used phone that my local Genius was selling. I would recommend Back Street if you are in need of the products they offer. They are great!
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Review by Nicola E.3 weeks ago
This business needs some serious analytic review as I ordered my phone a few days back and it is not easy to locate the customer contact number. However when I typed it on google I found it straight away, brilliant company.
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Review by Hiba E.3 weeks ago
I was skeptical about this site at first because u didn't have an experience with it nor did my cousin who's very avid with electronics (same as me)
I was looking for a iphone 8 for my sister but had a tight budget so this site was a godsend. It had a great deal on the phone she wanted and even arrived in the condition that was stated. She got a cover, screen protector and products to clean the screen so I'm more than happy that I gave back market a chance. I'd definitely shop there again when I could and I'd recommend it to everyone I know.
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Review by Arryana B.3 weeks ago
I love my macbook so so much. They have levels of the cosmetic appearance you desire starting at stallone i went a step up and bought one at ‘fair' and i am so happy. I was very skeptical and really wanted a macbook but didn't wanna pay that brand new price of $1000. I also didn't wanna buy it from this site at first but i decided to take a chance and i'm happy i did. Love back market i'm recommending it to everyone. The seller was kind and responsive and my device is gorgeous and works as expected.
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Review by Joe B.1 month ago
Sent me a broken computer, charged my card, and then stopped responding when I contacted them for a refund. I got a "mint condition" laptop that had no working power source or battery and numerous scratches on the outer shell. This company will gladly take your money and ship you trash so that you can return it back and wait to get your money back a month later.
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Review by Sarah H.1 month ago
I received a phone a few months ago, however have since sent it back in as battery life was very poor, the camera was broken and the volume button was broken (this was meant to be a phone in top condition).
After not receiving an update now for many days on the phone (even though I have emailed four times), I have asked for a refund on the phone however they are now completely ignoring my emails. So I have no phone and they have my money!
I would not trust this company!
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Review by Mark G.1 month ago
I purchased a laptop from this company. Items are supposedly "refurbished". When I got my laptop the fan made a grinding noise, and the laptop did not have windows loaded. The laptop also came with less Memory than advertised and a lower quality processor. I've never received an item so far from advertised. Don't waste your time as you'll be sending back their defective items that aren't even what you ordered.
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Review by Kim R.2 months ago
Delivery was quick. Phone was exactly as described, but did have to be returned. Very good communication throughout, and speedy return process. Fully refunded as promised. Details: Ordered an Samsung Galaxy S9 on 11/27/20 in mint condition. Arrived on 12/8/20. It was as described, exactly in mint condition. Put in Sim and everything was working fine. Got a message to update the software, so did. Afterwards, phone would not connect to internet. Learned that phone was on Sprints blacklist rendering the phone useless. Contacted Back Market who notified seller Wireless Boss. Received right away a return label. Printed it and returned the phone the next day 12/9/20. It was received by seller on 12/16 and process was started for a full refund. Checked my credit card statement on 12/26/20 and the credit was received. I'm sure mail would have been quicker had it not been Christmas.
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Review by Darling P.2 months ago
I returned 2 iPhone which were never used or opened. They were returned using USPS with verification of a tracking number. However Back Market NEVER gave me a refund. I called several times and no ever helped me.
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Review by No N.2 months ago
I have a receipt show my full address with my apartment number. But Back Market forgot to include my apartment number. So I never received my laptop which I needed to work from home. Costing me even more money. I reached out to them and they were nice but absolutely no help. I held with USPS for almost an hour just to get hung up on. I will not be purchasing from them again.
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Review by Steven M.2 months ago
Greg, "Head of customer jubilation", seems to be what passes for customer service at this fraud of a company. Products are used and service is nonexistent. Promises made are promises broken. Don't believe their great reviews on other sites, users are paid to do that with warranty service they thought they already paid for. In other words, you want the warranty you thought you got with your device? Write a nice review, screenshot it, and send that to Back Market. Company is a fraud.
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Review by James C.2 months ago
Will not respond to my return request. No customer service numbers to reach anyone. Plenty of other companies out there that sell used phones. Not sure how this place remains in business. You should avoid this place at all cost.
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Review by Shipley3 months ago
Just have to learn how to use my new iPhone. Other than that, I Love my phone, it was delivered in a timely manner, and in good condition.
