BackcountryRacks Reviews

First - product is exactly what I expected and fit my car perfectly like the website’s search suggested and product description reported.

I dropped a star because when the roof rack arrived, the packaging was a disaster. Also, there was a minor piece that was chipped. This damage had no negative effects on performance and is not visible once installed.

Usually receiving a product in that condition would have infuriated me, but I did purchase from a “clearance” portion of the website for 50% off retail. I’m sure it was a return or something.

Received every part/ piece as expected from order in great condition. Only reason this is not a 5 star review is because the order came in 3 separate delivered and was not communicated that each piece to the complete set would be shipped individually. When I received the first package I thought I ordered the wrong piece and wasted time calling the help center which is down due to covid. So then I had to email the hell center in which I never got a response. Fortunately the other two parts/ shipments arrived a week later.

The item came quickly, but the mfg knowingly shipped it with the wrong foam blocks. After I spent 15 minutes trying to figure it out I called the mfg and the person I spoke with said they didn't have the right blocks so they shipped they shipped the blocks for a roof rack instead! I asked if I should modify the blocks to fit and she said I didn't have to but I could if I wanted to. There's no way the blocks would fit without cutting them, which I did, but it's pretty ghetto looking. I understand this is the mfg, and what bothers me is they could have added a note in the packaging to explain so you're not wasting time realizing it's the wrong part, and the person I spoke to on the phone was so nonchalant about it all. They also said I could send them an email requesting the right blocks, but they don't know when they'll be in. She should have at least said sorry about this and taken my name. I sent an email asking for the right blocks, but days later haven't receive any response. Good product, poor customer service.

Product arrived as advertised, but I never received tracking information.