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Review by David R.3 months ago
Only online store that I could find that sold static rope by the foot. It was about half as expensive as the local mountaineering shop. Initially the rope was backordered, but since I needed it quickly, I sent them an email asking them to switch the rope to one they could ship right away. They switched it to a more expensive rope and expedited shipping, both at no extra cost. They had it in the mail less than an hour after I sent the email. Couldn't be happier with the customer service & will definitely order from them again.
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Review by angela f.7 years ago
I ordered some gear for a trip on February 20, 2014. I paid for updated shipping. The item never arrived. The customer service representative assured me that I would be refunded, but that they would first initiate a USPS investigation and would get back to me within a week. They never contacted me. I wrote them inquiring again and they wouldn't respond and no refund was issued. A month later I got an email saying the item wouldn't be refunded with no explanation as to why. I asked to see a copy of the USPS investigation to ensure that they even initiated one and they wouldn't respond. No further contact was acknowledged. I have tried writing them via postal mail, email, and via telephone but no one will discuss it or return my calls. I waited to deal with them instead of just issuing the charge with my credit card and as a consequence the time for me to issue it fraudulent lapsed and now I'm out over 500 dollars. I never received a package from them and they never refunded my money as they originally said they would. I opened a complaint with the BBB and they are still being difficult. Awful customer service, awful company. Stick with REI, Black Diamond, and Outdoor Research. These other outlets are scams.