I ordered a Saris Bones 2-bike hitch rack on the evening of July 20, 2020, and it arrived before lunch on July 22, 2020! I had seen negative reviews about shipping so I called the company. They were extremely helpful and made sure the item was in stock and stayed on the line until my order went through. They went above and beyond. Thank you so much!!! Bike rack is perfect!
Review by BrunoCustomer10 months ago
My City Storm Down Parka from Patagonia is excellent.I am gratelful that the linings are nylon --because I am allergic to polyester.Two recommendations: more generous fit for lower half of coat, and slanted lower side pockets to warm hands. A MAJOR complaint is the plastic zipper, which is difficult to engage, and will probably prove to be NOT durable over time. Why skimp on a plastic zipper on such an expensive coat, and not provide a good, durable metal zipper?
Review by Spitalfields Hlavatovic10 months ago
I took a chance based on the reviews and had no promblems at all. Got the best price, fast shipping, good customer service (I used the online chat option). Definitely had a positive experience
Review by Toynnia Bargagni10 months ago
I ordered two belts for my Al Kreitler bicycle rollers when the existing belt broke on Christmas day. It's now December 28 - the belts arrived this morning,1,100 miles away. Now THAT's service!
Review by Alsmapal11 months ago
I see all the negative reviews and that must have prompted them to turn things around... I made a purchase for a sweater and received it in 2 days. The sweater is well made and incredibly warm, my partner just preferred a different sweater as I had purchased a few before Christmas to have options. I called to place a return with customer service and was on the phone with someone in under a minute and a shipping label sent to me in the next minute. Highly recommend, if just to give some of their clothing a try if you're interested. It worked out incredibly well and I'll likely look to see what they have for clothing options in the future. Thanks for the great experience.
Review by Jalaire Nostas1 year ago
We ordered two Patagonia backpacks that were heavily discounted because the color had been discontinued. Backcountry.com shipped next business day. We got the free 2 day shipping. They were able to ship those UPS Ground to our Atlanta address by using their Virginia distribution center. They arrived via UPS is 2 days as promised.
The backpacks are is perfect shape, in the original unopened clear bag that Patagonia used. All tags are in place. "Newer" than picking one up from off the rack at our local outdoor store.
So happy, we ordered another discounted Patagonia pack from them in a larger size.
Review by Ravanel Bulleit1 year ago
I ordered a snowboard jacket during the holiday season. Post office had issues delivering and it was sent back to Backcountry. I called and had a service rep help send out another jacket from a different brand as the one I bought soldout. Gave me a small discount to match prices.
Review by CourtneyCarr1 year ago
I ordered 3 items and received free 2 day shipping. The tracking info from ontrac did not update to ship. Called ontrac and they said they never received the package. Called backcountry customer service. The lady on the phone, US based, apologized, marked the package as lost, and issued me a new package with 1 day air UPS delivery from VA to CA. Received the items as promised. Great customer service.
Review by Holgse Vibhu1 year ago
Ordered boots for my husband and they arrived the next day! Great price... Much lower than any other site. I will order from them again.
Review by Sumena1 year ago
I had 2 live chat customer service experiences on Backcountry.com. Both Avery C and Sam T were patient, super knowledgeable, helpful, and very responsive with all my questions. They helped guide me through several Q+A and ultimately land the perfect pair of snowboarding pants and goggles. I have no reason to buy elsewhere anymore. Backcountry.com is The place to shop. Thank you.
Review by Alleah1 year ago
While I prepare for our UPS driver to arrive, I would love to take a moment and thank backcountry.com. I am SO impressed with how quickly my order was processed and shipped. Wow, a great deal and FREE shipping. As a minimalist, I may not be the greatest customer but backcountry.com will get all of my future business nonetheless. Nice work, BC.
And a special shout-out to UPS!!
Review by Arlis2 years ago
I normally don't write reviews, but felt I should after this. After ordering, I read about how many horrible reviews were on this website, and became very concered. My order arrived in perfect condition after two days as promised! There were no issues at all. I ordered a Patagonia fleece, and it was 100% real, tags on and everything. I don't know where all the horrible reviews came from, I would totally order from here again!
Review by Dedica Ashami2 years ago
Ryan is fantastic. I always read the reviews, but rarely post one unless I'm really frustrated. This is not the case and I felt compelled to write this review simply because the service was fantastic. With Ryan's vast knowledge of both the products and the outdoors....and his patience, I was able to determine what gear I needed in addition to trying to figure out which tent was best for me. It came down to the BA copper spur hv lv 3 vs the nemo dagger 3p. I ended up going with the BA because the doors are bigger, it vents better, has more places to hold stuff and more storage in general. I highly recommend backcountry.com
Review by Shonine Valeknburg3 years ago
I have been ordering more than 5 times from this website and I never been dissapointed once. Great deal and fast shipping.
Review by Juneo3 years ago
I placed an order by phone to Backcountry the other day. I was helped by Zach Higgins. He was very knowledgeable, and made the buying process as smooth as silk. He even did a follow-up call to make sure I was happy with the purchase.
Great customer service has became a rarity. Thanks to Zach, and the wonderful, speedy service that was provided, Backcountry will be the first place I check for a lot of my outdoor needs. Thanks a bunch. I can't wait to try out the #Scarpa Rebel Pro GTX this winter!
Review by Jaemyung3 years ago
I ordered North Face backpack from them with the 2 day shipping. It came right on time and it looks exactly like it was supposed to. I would definitely order from them again!
Review by Verne3 years ago
I recently bought a Northface hoodie from these guys, threw out the tags and even wore it, only to realize it didn't fit like the Northface store one I had previously bought. I called Northface directly and they told me that Backcountry.com was indeed a reputable store and carrier of their merchandise. So I took the chance of contacting Backcountry at 4:30am via chat on their website and they said they would exchange for the correct size even without the tags and free of charge to me. Surprised the hell out of me!! I highly recommend this store and will do business again.
Review by Bafford Vertkin3 years ago
Extremely fast service, personal touch with an account manager (Fritz) calling and emailing to check on my order before shipping it out. I'm VERY impressed! Extremely competitive pricing and great gear! Will order from them from now on!
Review by Jandover3 years ago
I was a bit apprehensive about ordering after reading mixed reviews on here but I am thoroughly satisfied with my purchase! I ordered a Northface jacket for my 13 year old son, $20 cheaper than the standard price with free 2 day shipping. The jacket arrived two days later as promised, in perfect condition and my son absolutely loves it. I highly recommend giving them a try!!
Review by Trps3 years ago
I'm surprised to read so many negative reviews. I ordered a snowboard with them years ago and had no problem. I just ordered some bindings and within a few minutes I had a voicemail from customer service just checking to see if I had any questions and letting me know I can return the bindings if I don't like them. I also received an email stating the same. We then went back and forth on email about riding in general. Very pleasant experience! Plus free 2 day shipping!
Review by VStarke3 years ago
I purchased a North Face jacket on 4/11/2017. On 4/12/2017 I got a phone call from an actual person at the company letting me know that my order had shipped. He also gave me his name and direct number and told me to contact him if I had any problems.
I did end up having a problem, but it was not with them. The shipping company delievered my order but not to me, and when I contacted them to find out where my package was, I was told they would come back in 2 days to help me "locate my package". Needless to say their customer service sucked.
I then contacted Backcountry, just to let them know that I was disappointed in the customer service of OnTrac, with no expectation of Backcountry doing anything, but just to let them know.
The person that I was chatting with online actually placed another order for me and had it shipped UPS to make up for the screw up. Well OnTrac eventually "located" the package at a completely different address and delievered it to me.
The fact that Backcountry was willing to fix the situation that really had nothing to do with them is not something you would normally find with an online retailer. I would recommend this company to anyone.
Review by Jahda Coduri3 years ago
I was skeptical after I first ordered my helmet from them, after reading some of the reviews, and after never receiving a confirmation email that I had purchased the helmet, I was unsure of if I would ever receive it or not. I received a confirmation email on monday after the weekend letting me know that the helmet had shipped. I got it yesterday after the free 2 day shipping and was stoked! Ready to break it in! Thank you backcountry!
Review by Drisc3 years ago
I order almost all of my gear from Backcountry. They're always there to answer questions about anything I'm thinking about purchasing, the return policy is awesome, and costumer service is so friendly and helpful. You can tell they genuinely love their business and customers.
Review by Ðaking Suchtelen3 years ago
I have ordered from Backcountry many times. Shipping is speed and always free with purchases $50 and up. Returns are easy and refunds prompt. Merchandise is quality. I highly recommend!!
Review by Kikumoto3 years ago
I purchased a jacket for my daughter in the wrong size. The original came quickly and Luke from customer service was great! Even getting the replacement in time for her bday. I will buy again from them!