I have only ordered from backcountry.com once. Received item in great shape and quickly. I kept my sunglasses that I ordered and didn't return. So I can't comment on returns dept. website is easy to navigate. Recommend. Only gave them 4 stars since I have only used them once so far.
Review by Gulftrak Pasteiner8 years ago
I shop around extensively before making a purchase, and this site had the best price on a child carrier hiking pack I was considering. I bought the pack and used it for a hike, and noticed a design flaw that was causing my son's legs to chaff. I requested a return to be processed for the pack, and I was emailed a return shipping label and authorization number promptly. I was issued a full refund once they received the pack. Great site and customer service. Couldn't ask for better.
Review by Srijal9 years ago
Absolutely superb. recommend this site without any hesitation. Reliability and service are truly first class. I have honestly never dealt with an organization with such concern for customers.
Review by Shernine9 years ago
I've only shopped here once, and it was a very pleasant experience. Their prices were lower than most outdoor stores out there. I ordered on Monday, got free shipping and received by Wednesday! (maybe cause it's from Utah and I live in CO). Unfortunately one of the jackets did not work out for me, so I sent it back that day (Wed.). They received my return on Friday and credited me that same day! Really fast shipping and return. I wish more websites were like this. Fast and efficient!
Review by LLawrie Steppie10 years ago
This is a great site for any outdoor recreation supplies and toys you may need and it should not have any negative ratings.
Review by Renewable10 years ago
Nice site! Discovered here before christmas and I can say they did deliver the goods on time and everything was in working order. Cheaper than REI too.
Review by Occitanian10 years ago
looking for that perfect xmas gift for your outdoorsy friend....check out this site. Good prices and fast shipping. The variety isn't as big as REI but they do come pretty close
Review by AlanCole Almentdros10 years ago
If you shop at REI, then you should go to this website and look for their deals. You can find great coupons online that will give you 20% off and you can get your camping equipment at very good prices. Better than REI IMO.
Review by Superfan Mongomeri10 years ago
Definitely high quality products. I've got to agree with the other review, wait til you find coupons, cause or else its going to be pricy. You do get what you pay for though, and that is some top notch merchandise.
Review by RasTaszi Derrow11 years ago
Looking for information on the Grand Canyon, open this web page and end up in a backpacking store. The search page is laid out as though it provides tourist information. If you're looking for some nice shorts, this is the place to go.
Review by THappy11 years ago
I've been a long time customer of BackCountry.com and they've never done wrong by me in any way, including crappy pop-ups on their site!!
Review by Jeresha12 years ago
Great prices and customer service. Talked to real customer service people on two occasions and found them most helpful and knowledgeable.
Review by DunnComm12 years ago
Great Outdoor Gear Site - Backcountry.com has a huge selection of outdoor clothing, footwear and gear. Great service and awesome return policy. Shipping is a tad on the slow side, unless you pay up for express shipping. Only thing I would suggest is look online for coupons...they run from 10-20% off and seem to be available periodically, so I'd wait for those. I've purchased a bag, a pair of shoes and a jacket from them, and I'm completely satisfied.