I ordered a sweat shirt 1 size bigger than the size chart they provided suggested, still way too small. Poor quality for the price i was charged.
Review by Choca Girrbach2 years ago
Im convinced the positive reviews here are created by the company. There is just NO WAY the reviews can be from one extreme to another. The POS sweatshirt I ordered took over 6 weeks to arrive, well surprise, surprise.. it was straight from China complete with Chinese writing on the mailing label. The sweatshirt showed up WAY TOO small, even though I ordered it a size bigger than the size chart. Im a size 10 across the board ordered a large that looks like it might fit my petite 11 year old, provided the cheaply made fabric (stinky, itchy, non-elastic) doesnt shrink to toddler size the first time its washed. Garish buttons and zippers, way too embarrassing to wear. No return label included with the packaging, another surprise. Save your money. Listen to the bad reviews, if you decide to order fro this company it will describe pretty closely what your experience will be.
Review by Nwakaego2 years ago
Crock of $#*!! Thought I was buying from an American company since their fb page has a bunch of Americans plastered all over it! NO! Came from Asia, product wouldn't even fit over my shoulders! Looked NOTHING like the photo! Horrible quality with a hoodie that's legit see through! I'd be shocked if I get a refund!
Review by Rajpurohit2 years ago
I bought some hunter boots and they got shipped out thought all was well, I check the delivery schedule and it states they were re shipped so I had to call the shipping company that was used and they stated they can't ship to a po box so they tried to contact backcountry who never responded, so my showed than got re shipped. My order was over 3 weeks late and the lady who helped me was okay not my favorite. But back country did not do a lot to help me or fix their mistake I just had to wait it out.
Review by Dedica Ashami2 years ago
Ryan is fantastic. I always read the reviews, but rarely post one unless I'm really frustrated. This is not the case and I felt compelled to write this review simply because the service was fantastic. With Ryan's vast knowledge of both the products and the outdoors....and his patience, I was able to determine what gear I needed in addition to trying to figure out which tent was best for me. It came down to the BA copper spur hv lv 3 vs the nemo dagger 3p. I ended up going with the BA because the doors are bigger, it vents better, has more places to hold stuff and more storage in general. I highly recommend backcountry.com
Review by Nerdishgeek2 years ago
THIS COMPANY IS TERRIBLE. I purchased 2 hoodies and they look NOTHING like the photos online. Worst quality I have ever seen. The sewing and material was awful. And the hoodies received were not even close to the same hoodies I purchased online. The packages were in Chinese writing, and came from China, with Chinese return addresses. The company is refusing to give my money back because they said the hoodies were on sale, but every item on their site claims it is on sale.
Review by Bellafonte2 years ago
When I called, the sales person was great - he was helpful and spoke enthusiastically about the kayak I was ordering. He told me that the kayak would be shipped by "concierge" service, where the delivery driver would come to the door, unwrap the package and ensure that it was in good condition. Not the case! the shipping company they used (CEVA) was a week late in delivering the kayak. And, there was no (zero, zilch) packing material. The driver was surprised by the condition that it came in. Although not majorly damaged, it was scratched. VERY disappointing experience. Backcountry said they would refund me the shipping cost, however, it's been 10 days, and it hasn't posted. I would not ever shop this website again!
Review by Timikia2 years ago
I ordered a Kuat Vagabond X2 roof basket / bike rack because the price was right and I had researched this exact item along with several others. The X2 has integrated locks and a few other features over the others. I received a Kuat Vagabond X. I installed the product on top of my car and tried it out, not noticing the integrated locks were absent. After a few uses I noticed it was not the correct model even though the box it came in said it was the X2 model. I called Back country, they confirmed this is a known problem and offered me $50 on my account. They said they don't have any X2 models in stock. I wasn't satisfied so they said I could return it as long as it was still in "new" condition for in-store credit. They sent me a label. I told them I bought a bike rack because I need a bike rack, send me what I ordered and I'll send their mistake back to them. They said they can't do that so I say I can't recommend BackCountry to anyone or give a positive review. Buyer beware! I'm stuck with a $400 bike rack I didn't order; they can't help me by sending me the exact product I ordered from their website as advertised. They lost this customer!
Review by Shonine Valeknburg3 years ago
I have been ordering more than 5 times from this website and I never been dissapointed once. Great deal and fast shipping.
Review by Juneo3 years ago
I placed an order by phone to Backcountry the other day. I was helped by Zach Higgins. He was very knowledgeable, and made the buying process as smooth as silk. He even did a follow-up call to make sure I was happy with the purchase.
Great customer service has became a rarity. Thanks to Zach, and the wonderful, speedy service that was provided, Backcountry will be the first place I check for a lot of my outdoor needs. Thanks a bunch. I can't wait to try out the #Scarpa Rebel Pro GTX this winter!
Review by Brittanyl3 years ago
i ordered a women's small columbia jacket. i got that jacket but in a kids small instead of a women's small. shipping was good though.
Review by Bchrn3 years ago
THE BOX WAS OAKLEY. EVEN NEATLY TO LOOK AS IF THE REAL DEAL. IN SIDE I EXCITINGLY OPEND TO FIND NO OTHER THAN A HUNK OF SHIIIT USED PAIR OF SUNGLASSES. NOT EVEN OAKLEYS. PURE CRAP BUSINESS
Review by Jaemyung3 years ago
I ordered North Face backpack from them with the 2 day shipping. It came right on time and it looks exactly like it was supposed to. I would definitely order from them again!
Review by Verne3 years ago
I recently bought a Northface hoodie from these guys, threw out the tags and even wore it, only to realize it didn't fit like the Northface store one I had previously bought. I called Northface directly and they told me that Backcountry.com was indeed a reputable store and carrier of their merchandise. So I took the chance of contacting Backcountry at 4:30am via chat on their website and they said they would exchange for the correct size even without the tags and free of charge to me. Surprised the hell out of me!! I highly recommend this store and will do business again.
Review by Phin3 years ago
Initially, I was very pleased with my experience. I chatted with a representative, he was very helpful and got me set up with a new park snowboard in time to shred the spring season. The board came and it was backwards. I bought an asymmetric board and the toe edge was labeled as the heel and the heel was labeled toe edge, in other words, it was upside down. I immediately called and they got me a replacement shipped out that same day. The replacement came today, and it is another messed up "blem" board that they tried to sell as a regular. I called and talked to them this morning, they got back to me this evening and sorry, sorry we cannot do anything about the messed up board we sold you, all we can do is offer a refund. Great, take week out of my spring park laps, send me two boards with factory defects and offer nothing to compensate... Other companies sell defects boards at the defect price, Backcountry tries to screw you over and sells defects as new. Never buying from these sketchballs again, unless I end up with defective cash....
Save you time and buy from some reputable and honest
Review by Timeless3 years ago
WARNING THIS IS A HUGE SCAM!! The sweatshirt was absolute garbage, literally and they WILL NOT GIVE me my money back!! and now they will not even respond!!! Do yourself a favor DO NOT BUY!!!!!!!! THEY ARE HORRIBLE, I AM SHOCKED!
Review by Saggu3 years ago
If you value your privacy, stay away from Backcountry.com After placing my order, I began to get pop-up ads in my browser window and they began spamming my email.
Review by Rab Kazazis3 years ago
I had a Backpack reserved to purchase. They CANCELLED my order, sold and shipped it to someone else, then sent me an email AFTER saying my order was cancelled. I found this out the same day just a few hours later to pay for the order. The customer rep apologized profusely, but said there was nothing he could do. This was a discontinued pack that can not be found elsewhere. You would think they would at least call, email or SOMETHING asking if I still wanted my order before they sold it to another guy???
BE VERY CAUTIOUS with these people..they DO NOT KEEP THEIR COMMITMENTS.
Review by TrAiNwReK3 years ago
I ordered from Backkcountry once, and that will also be the last. The product I received had a flaw in it and Backcountry gave me such as hassel about returning it, I will never order from them again.
Review by Bafford Vertkin3 years ago
Extremely fast service, personal touch with an account manager (Fritz) calling and emailing to check on my order before shipping it out. I'm VERY impressed! Extremely competitive pricing and great gear! Will order from them from now on!
Review by Verdure3 years ago
This company is a scam! I ordered from them several months ago, the leggings were VERY different than the photos and the sizing was WAY off. I have emailed the company twice and received NO RESPONSE. So, now I am stuck with these disgusting, cheap leggings that don't fit and am out the money. BUYER BEWARE!
Review by Jandover3 years ago
I was a bit apprehensive about ordering after reading mixed reviews on here but I am thoroughly satisfied with my purchase! I ordered a Northface jacket for my 13 year old son, $20 cheaper than the standard price with free 2 day shipping. The jacket arrived two days later as promised, in perfect condition and my son absolutely loves it. I highly recommend giving them a try!!
Review by Eleiner3 years ago
Ordered a coat from them and it took over 2+ weeks for delivery and size way off. I have been trying to contact them for return and no replies! Everything I have now found on the company makes me regret purchasing this. Stay away!
Review by Trps3 years ago
I'm surprised to read so many negative reviews. I ordered a snowboard with them years ago and had no problem. I just ordered some bindings and within a few minutes I had a voicemail from customer service just checking to see if I had any questions and letting me know I can return the bindings if I don't like them. I also received an email stating the same. We then went back and forth on email about riding in general. Very pleasant experience! Plus free 2 day shipping!
Review by VStarke3 years ago
I purchased a North Face jacket on 4/11/2017. On 4/12/2017 I got a phone call from an actual person at the company letting me know that my order had shipped. He also gave me his name and direct number and told me to contact him if I had any problems.
I did end up having a problem, but it was not with them. The shipping company delievered my order but not to me, and when I contacted them to find out where my package was, I was told they would come back in 2 days to help me "locate my package". Needless to say their customer service sucked.
I then contacted Backcountry, just to let them know that I was disappointed in the customer service of OnTrac, with no expectation of Backcountry doing anything, but just to let them know.
The person that I was chatting with online actually placed another order for me and had it shipped UPS to make up for the screw up. Well OnTrac eventually "located" the package at a completely different address and delievered it to me.
The fact that Backcountry was willing to fix the situation that really had nothing to do with them is not something you would normally find with an online retailer. I would recommend this company to anyone.