Back At You Media Reviews

Great customer service and product. I love it!

Bladymir Lombardo---Was very Helpful.

Quick, courteous responses.

Bladymir was fantastic. Not only did he answer all of my technical questions, he provided excellent insight and guidance regarding long-term strategies for marketing my properties.

Great Tech Support from "Bladymir Lombardo" of Back At You Media.

Very Happy with your service and the post are very good.

Bladymir was fantastic. I have no computer skills and he made this seem so easy. Great patience and he was very helpful Love your company and he is a terrific asset.

Thank You ,
Maria

Bladymir Is so calm and patient with those of us who are not the most tech savvy. I greatly appreciate him!

I have been with Back at You Media since the company opened and have always been 100% satisfied with their services

The service provided at first was great and it was exactly what it offered. When I called to say I was canceling my service, they stopped boosting my ads (as per my rep told me they would do for the package I purchased)

When I contacted customer support online through my user portal the customer rep. named,

Bladymir L.

Explained that I should call billing and deal with them directly and that he did not have an answer for why my ads were not being boosted as said. He also went on and said, "Do you call your cable company when your cable isn't working?" "Or your internet provider when it's slow?". These were his responses when I asked why should I call when I am dealing with him at the moment and it was a mistake of the company.

Bladymir also REMINDED me that my goal was to reach 6k people and that they have accomplished that. That was his way of saying, "why are you complaining?". His interaction with me was not appreciated.

He has "entered a ticket" to see why my ads are not working, but with 3 days left of my subscription, seems to me he is pushing paper to wait for my deadline to come.


I was looking forward to using the company basic plan for my business but with how they have conducted themselves, I am seriously reconsidering.

After writing the above post, Bladymir called me to inform me that my ads were not being boosed because they had used up all my ad budget for the month. Nowhere did it say and not one person explained to me the specific ad budget and that it could be exhausted before the month was up. When I expressed my frustration with this, Bladymir (this time over the phone) REMINDED me that we reached the 6k reach and that I should not be complaining. The conversation went on with him telling me that he can offer me 5$-10$ because of this. As you can imagine I was once again frustrated. When I asked if he thought that was fair, he sarcastically said: "it's an offer, you don't have to accept it". he then started to sarcastically answer all my questions, chewing loudly on the phone and being rude. I am sure Back At You Media does not carry themselves in this way, my sales rep was far from rude and always carried himself in a professional manner, was there a lack of explanation for how the service would work, yes, but I could have gotten over that with the proper attitude from a customer service rep.

I hope Back At You Media takes this review into consideration, the only reason why I gave them 2 Stars instead of 1, is because the sales rep did his part, and the service was partially delivered.

Bladymir, on the other hand, is exactly what drives paying customers away from services, I will also be expressing my issue with NAR.

Very helpful and great follow through

The patience of a saint! Kept me feeling confident even when I asked basic questions! With this kind of assistance I can see I will be learning a lot with your guidance.

They have been nothing but great. Answer questions in a timely manner, I would recommend them to anyone!

Three stars means acceptable, which this experience has just nearly been, so this is my updated review to show that after several emails back and forth they agreed to remedy the overcharge and look into correcting an issue with a site button in the click through payment process.

This is a button that says "auto post" which they seems to interpret as meaning they should automatically charge the client for twice what they explicitly typed in as their spending limit. I'm very glad to hear they are saying they will fix that large ambiguity. They also say they will refund me. I will update if they do not do so fairly promptly.

Very impressed with Back at You Media’s service. Bladymir was extremely helpful in resolving my tech issues. He delivered prompt and professional solutions and was incredibly kind. Awesome service ?

Back to you media is a great tool. I just started with them and so far very impressed. When you call they help and never to busy to make sure you get the most out of your social media needs. I really like the post they prepare, very professional and informative. Thank you Back to you media for having my BACK! I highly recommend BTY Media.

I left a phone message with my rep and I was emailed and called back in a timely manner. Bladymir was very helpful and extremely patient with me. Bladymir went out of his way to ensure I had my questions answered. My experience so far has been excellent.
Thank You.

Great customer service and quick response time.

Hands down the best social media company for brokers and their agents. Unlike virtually every other company in this space, Back At You Media is a complete solution, compared to others who offer one product and sell you that's all you need. Don't fall for it. You need to hit your clients from multiple angles on Facebook and others networks, Back At You is the only company that does it.

Plus, I heard they are the only social media company vetted and approved by the NAR! As you see, I am a very happy broker as a result of my purchase of this automation for my agents. They love it and it's been huge for me to recruit and retain agents.

Back at you has been a real pleasure to work with. They have given me so many tips on how to take my business and Social Media to the next level!!! Highly recommend them!

I don't do this too often but I have to give credit where credit is due.. I'm Very Happy with the level of service I receive, and a big "Thank You" to Michael Caden who keeps my marketing going like a pro!

I love the service that Back At You Media provides! They have done an amazing job helping to build my online presence, and generate quality leads for my business. I would highly recommend this company.

Awesome service!! Thank you so much!

I have called support for assistance on my account and have found them very helpful. Suggestions were also made that would help my page ..
it is a good tool to have in my marketing bag.....

Back At You Media is the absolute easiest Service I have ever engaged. Being technical challenged I have used it with great success and recommend them without reservation. Their customer service has raised the standards, Thank you