Back 2 New Cleaning are truly the best carpet cleaning company I have had the pleasure dealing with, Smith came on time this morning and really made my couch and bedroom carpet look fresh and clean again they worked hard on every stain and took the time to answer all my questions truly a 5 star service.
Review by CandTbum Whisted2 months ago
WARNING DO NOT USE -
I was charged $200 to by back 2 new cleaning to clean carpets of my rental property I was leaving.
The Real Estate failed the carpet clean due to unsatisfactory carpet cleaning & smell of carpet.
I called numerous times to have carpets redone or to refund my money, as carpets have to be done again for me to receive my bond.
When I called and complained I was hung up on 3 times - finally they agreed to redo the worst room, I had to keep chasing them up and then told they would do the room (office size) for $120.
1. There product and service is unsatisfactory
2. They don’t follow through on their word
This company is dodgy, rude and unprofessional I am following up with AFCA!!!!
Review by Audrix Kurtossy3 months ago
AVOID - They simply hand off to a contractor company - Mine was Mark Maintenance cleaning. Just avoid and do no use these guys. I asked to remove the urine smell from my dog. The next day it was worse and they said i never asked for it to be cleaned. They keep saying "NO REFUNDS" I have processed a chargeback on my credit card. Hopeless company.
Review by GReeves Dikici4 months ago
DO NOT USE!!
They ruined the carpet in my bedroom trying to remove a stain so bad i had to replace the whole room!!
They will not come out to see the damage or accept responsibility.
I have had to lodge a complaint with fair work AUS
NOT PROFESSIONAL CARPET CLEANERS
they arrive in a hatch back with rented equip clearly with NO TRAINING OR KNOWLEDGE
Review by Sheenah4 months ago
It was a wonderful experience calling in Back 2 New Cleaning professionals as they were the one who gave me a chance to choose the time. The carpet repair work was done smoothly after my office, hence I am very happy with the same and would definitely recommend the name to all my friends.
Review by Calibre5 months ago
Our price went from $120 to $220!! And they were already told our holiday home had spew in the carpet and there were all these extra charges and now the smell is still there would not recommend at all!!
Review by Carmelised7 months ago
Total Crap Job !!! Paid $180 and had to get another Company out to do it again. TOTAL WASTE OF MONEY AND POOR CUSTOMER SERVICE AFTER HE HAD TAKEN THE MONEY. Even the worker that popped out said they get heaps of complaints.....
Review by Olatunji8 months ago
We hired them for upholstery cleaning last week got great results. Compnay name Back 2 new cleaning exactly suits them
Review by Ubah9 months ago
Had carpets cleaned in Brisbane. Got upsold to "deep clean" as some of our carpets had been urinated on by our dogs. $400+ later the carpets still stink and we can still see stains on them. Asked for a refund numerous times... am still waiting. Terrible cleaners, terrible service.
Review by Mikilito9 months ago
Only gave them 1 star as this is the least I could give. Horrendous service. Had fabric dining chairs that needed cleaning. Didn't feel comfortable when they first arrived, late and not particularly professional. End result was awful, a waste of my money and still 8 dirty chairs. Website a total con.
Review by Warka Zurawka9 months ago
Horrible experience! Couches we're no different at all! I bought it up with the owner and they said no refund policy too bad. Blocked our number. Blocked us from the online chat. One of the workers said go and complain to someone. When we asked who they said they didn't care who complain to anyone. Disgusting horrible business with no experience. Website looked great but if you Google review then you can see all the horrible reviews on this business. Wish I'd read them!
Review by Nasibjon11 months ago
If you are looking for expert carpet cleaners in Melbourne then you should definitely choose Back 2 New Cleaning. Back 2 New Cleaning is the best carpet cleaning company in Melbourne. They are specialised in all kinds of carpet cleaning services. They are even available on weekends and holidays.
Review by Zunaid11 months ago
They didn't even bother to show up. I called after an hour and they said the machine had broken and they wouldn't be coming. Would give them zero stars if possible.
Review by Cantley1 year ago
STAY AWAY FROM THESE GUYS. THEY DIDNT LOOK QUALIFIED EITHER.
Did a tile and grout cleaning in our new house and they made the floor more dirty and the grout looks horrible now.
NOTE: All the reviews in TrustPilot are from stooges and fake accounts. The fake accounts review the same companies.
Review by Ibidulla1 year ago
Need is a very good carpet cleaner. He works very hard and makes sure he gets every bit of the carpet. He is very fastly as well and is friendly. Reasonable pricing for carpet cleaning.
Review by Roxonthelake1 year ago
Last year we had a heavy rain fall at our town and as we know the road blocked with the broke down trees. Water removal after a natural disaster like storm is very much required. Otherwise the people of the place will face road accident due to this. Next day we call Back 2 new Cleaning and they work there for the whole day making the roads and drains working again. I really like their work. Thanks you Back 2 new for all your help.
Review by Yasas1 year ago
I had a stain on Carpet which back2new cleaning went out and resolve my problem & charged no more for the extra time they spent. Thank you Back 2 New Cleaning I will certainly use you again.
Back2 New Cleaning is rated 3.0 based on
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