I ordered a car seat for a child. Before that, I wrote a letter and asked about the availability of goods. I was told that it is available. When I paid for the order I received a letter stating that the product is not in stock and I need to wait 2 weeks. I waited 3 weeks and did not receive the order. They did not always answer my letters and not very kindly. in the third week they answered me only after I sent 3 letters. I had to cancel the order and no one apologized to me. while waiting, my baby was born and I have nothing to carry him in the car. Terrible work just let me down
Review by TradeHelp1 year ago
Great customer service, they quickly replied my emails and I received my Bugaboo 4 days after I ordered it. I was a little worried about ordering a Bugaboo online/from another country. But it was much cheaper compared to Denmark and Babyplus did not disappoint.
Review by Anymocious1 year ago
Great experience. Bougth a Bugaboo Donkey2 - great customer service, fast delivery and at a price Danish stores cannot match.
Review by Bafford2 years ago
Super fast delivery and excellent service. And 25% cheaper than competitors in Denmark!
Review by Bafford Merinos3 years ago
We ordered a Bugabo Donkey.
Had some mail contact with the shop before, they answered all our questions within 24-hours.
Decided to take the offer (saved us some money, compared to buying from a shop in Sweden). Must admit I was a little scared of sending that big amount of money to a shop in NL over the internet.
Made the bank transition on Sunday evening, got the package delivered to the door yesterday (Wednesday).
Highly recommend this store to others, best experience we could have had for this big of a purchase.
Review by Mindirose Lantzberg3 years ago
I bought some items online. Easy purchase, easy delivery the next day. I realized that instead of waterproof matress cover for the baby crib I received a cotton baby crib sheet. I contacted customer service and received a reply within an hour. I was offered to either return the wrong item or purchase it for a discounted rate. I chose to purchase the cotton sheet as it is actually very good quality.
The waterproof matress cover was delivered the following day with a nice surprise : a baby toy! The customer service staff followed up with me to make sure I received the missing item. I loved how fast the customer recovery happened and how efficient the staff was. To be honest not only it met my expectations but it exceeded my expectations. I wish more companies out here had such wonderful customer service! I highly recommend this company service and I will surely use it again myself. Thank you! I am a very happy customer ;)
Review by CustomerRidecraft Theeranattapong4 years ago
I bought a Bugaboo Donkey Duo at babyplus.
Saved a lot of money instead of buying it here in Sweden.
They answered my question in 24h max!
After I had made the payment for the donkey it took 2 days to get it! Thats so fast.
Me and my wife would buy from them again if we would need something to our children again.
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