TERRIBLE SERVICE!! RUDE CUSTOMER SERVICE REP!! PURCHASED A DRESS AND WHEN I RECEIVED WAS NOTHING LIKE WHAT WAS ADVERTISED AS WELL AS THE COLOR THAT WAS CHOSEN. PURCHASED THE DRESS IN BLUSH PINK AND WHAT I RECEIVED WAS A BUBBLEGUM PINK, VERY UGLY. THE MATERIAL WAS LIKE A THICK FISH NET, FELT AWFUL. REACHED OUT AND EXPLAINED MY THOUGHTS AND ASKED TO HAVE IT RETURNED AND THEIR RESPONSE WAS "IF MY EVENT WAS SO SPECIAL I SHOULD HAVE MADE A BETTER CHOICE" AFTER A RETURN WAS NOT MENTIONED AND THEY FAILED TO COMMUNICATE WITH ME FURTHER, THEY HAVE IGNORED ALL EMAILS AFTER. I DID DISPUTE THIS WITH MY CREDIT CARD AND NOW HAVE TO PAY THE SHIPPING TO RETURN BACK TO CHINA TO GET MY REFUND. THESE PPL ARE A FRAUD. ITS BETTER TO JUST PAY THE EXTRA MONEY AND KNOW WHAT YOUR GETTING. BUY FROM A MORE REPUTABLE COMPANY, NOT ONE THAT IS TRYING TO SCAM YOU. BEWARE!!!
Review by Alewia1 month ago
Can you give NEGATIVE stars??? ( I marked 5 stars hoping it brings my comment to the top of the list) Bought a dress (in March 2019) that looked great in the pic, NOT the same when it arrived (Dr Jekyll/Mr Hyde different). Returned the dress, asked for a refund from Sophie Xie who yes'd me to death. No refund. Asked for the dress back, at least I could use the fabric, right?? Nope. 5 months later, no dress, no refund. Can you spell S-C-A-M?? Sophie, your "co-worker" who can't leave a name says you're conveniently on maternity leave. If that's even true, sorry for your kid. If it's a lie, which I believe, shame on you. $135 lesson. Don't buy from China...who knew POTUS was on to something?? Baby Online Wholesale is a SCAM!!!!!! DO NOT BUY HERE!!!!!!
Review by Mummylunn2 months ago
IT'S A SCAM!
don't ever order from that store! I paid $400 dollars for my wedding dress which has never arrived (we even paid rush shipping). When that happened I've sent an email to them saying that I have not received the dress and they stopped answering my emails! THE WORST COSTUMER SERVICE EVER! IF I COULD GIVE MINUS STARS I WOULD!
Review by Buckspiccy Cavangh2 months ago
DO NOT ORDER FROM THIS WEBSITE!!!! I ordered a dress for my daughter that did not fit and they will not allow me to return it. The website says nothing about not being able to return items. DO NOT ORDER FROM THIS WEBSITE!!!!! Pay the extra money and order from a replibale website or store. Lesson learned.
Review by Equivalenza3 months ago
Let me just start off by saying this has to be the worst experience I have ever had with any dress company! The customer service here is pathetic. It was very hard getting in contact with anybody! I chatted with someone online about the dress and I asked them what color the dress was in the picture. I ordered the color that they told me, however it was not even close to the same color as the picture. The dress was horrible. The material looked very cheap and it also felt very cheap. The lace was not placed correctly at all. The lace pieces looked as if they were just cut out and glued to the dress. Before even trying on the dress, I noticed beads were missing and strings were hanging everywhere. The dress was poorly made and it truly was a disappointment. The dress also took a very long time to arrive. I contacted the sellers about the issue of the dress and they are ignoring the fact that I want to return the dress along with a full refund. I will never ever order anything from this website again! I wish I could insert some pictures of how bad the dress was. If you are considering ordering something from this website, please be careful.
Review by Panagiotes HocusPocus3 months ago
Can you give NEGATIVE stars??? DO NOT BUY FROM BABYONLINEWHOLESALE!!! PLEASE READ THIS!!!!!! ( I marked 5 stars hoping it brings my comment to the top of the list) Bought a dress (in March 2019) that looked great in the pic, NOT the same when it arrived (Dr Jekyll/Mr Hyde different). Returned the dress, asked for a refund from Sophie X. who yes'd me to death upon receipt of the dress, promising me a refund. This was the beginning of my terrible experience with their customer service department. No refund. Asked for the dress back, at least I could use the fabric, right?? Nope. 6 months and 50 messages later, no dress, no refund.
Then they offered a carrot (Yes, dear, we will refund you full, firstly with $50 or more, and others later, we can write this here, so dhgate can punish us if we do not obey it. But we need to make sure the reviews on babyonlinewholesale will also removed, pls kindly understand.) I altered my review to say I was awaiting resolution. One week later I got this reply instead.. (Dear, we contacted the collegue at babyonlinewholesale, they said need to change to all five stars positive one, or just delete it, would you pls kindly help again? Thank you.)
Soooo.....If I remove my review OR give them 5 stars (well, I DID give them 5 stars LOL ) I can get half of my money back. Can you spell S-C-A-M?? My original review is back. Do not WASTE your money or your valuable time.
Review by AdventHealth Kurushina3 months ago
This website is a complete fraud. They start by only showing a single photo oh the dress so you can’t argue it’s not what you ordered. Then they tell you that if you order a standard size they “normally accept return for quality or wrong size”, but then when you reach out they tell you all dresses are made to order, even though you selected a standard size and not the custom size option. They’ll reply back to your complaints twice, and then they block you and you start getting “message cannot be delivered” errors. Unless you’re looking to throw money away, do not order from here.
Review by ArizonaBlondie3 months ago
Bought a dress (in March 2019) that looked great in the pic, NOT the same when it arrived, Returned the dress, asked for a refund from Sophie Xie. Hoping for a quick resolution.
Review by Tobb4 months ago
I ordered this to wear for my birthday and I felt pretty in it. It is a good quality, the lace is holding up nicely. The lace has a nice stretch to it without being too tight or unflattering. The skirt has a nice flow to it. I ordered the navy blue which is true to color.
Review by Cashbaxxx Haulk5 months ago
The majority of us love fashion, in one way or another. In this shop, Baby Online, we can find all what we want. Remember that : fashion reveals a part of our personalities before we even say our first "hello," . The Baby Online is a store with great options for everything. If you dint belive me, just try it.
Review by Gerrel5 months ago
I like the dress. Very long, but then again I am petite so I needed to get it hemmed. Thank goodness a family member has a tailoring shop because it costs 100 bucks to get this shortened! I paid less than that for the dress! It's pretty and all and with the price I can't really complain. I have a feeling it's going to look better in pictures and videos than in person...Very surprised
Review by Bipinchandra6 months ago
This is the first dress I've bought online while looking for non-traditional wedding dresses. Overall I'm impressed by the quality of the dress, especially the support in the bust. Other than needing to be hemmed, it didn't need alterations to fit me well. I didn't care for the mesh to cover the cleavage in the front. It just looks like it was added as an afterthought and detracts from the overall aesthetic. I returned it because I found another dress I liked better, which did not need to be hemmed.
Review by MarkH Cantimpre6 months ago
We ordered a mermaid style dress that should of had silk or velvet fabric (what is shows in the picture) and when we got the dress it was nothing like the picture. The dress we received was made sequins, the design that was suppose to be applique doesn't look anything like they show in the picture and to top it off it is a high/low style dress not a mermaid style dress as advertised. I have contacted them trying to get them to take this dress back and give me a refund however they refuse saying it was made to look just like the picture (not even close). Also the sequins were so poorly done that they are falling off like they are glitter and spaced so far apart that you can see the netting behind them to make the design. I have disputed the charges with my credit card but I strongly suggest if you are going to order from this company then go through Amazon (they advertise on there also) that way if you have an issue they will handle it and you don't have to be left fighting the the way I have.
Review by Ctp7 months ago
It truly is chic the photos do not do the dress justice! The fit is much smaller I suggest ordering a bit bigger and then have it altered to you. It is definitely a dress that you will want to find reason to wear it again!!
Review by ChaunaleaTricia8 months ago
There's something for everyone's needs and taste in fashion, and All their dresses designs are made of high quality materials but come at more than affordable prices.
Review by BigChristoff8 months ago
The Baby Online is a store with great options of party dresses. I am impressed by the wide variety of color and models of dresses.
Review by Candyd8 months ago
I recently ordered a prom dress for my upcoming prom. I really love the design and I am very excited to receive it. So far, their customer service is excellent and my overall shopping experience was great. I didn't have any problems with the website and the check out process was flawless. TWO THUMBS UP TO THIS WEBSITE!
Review by DStefano10 months ago
I'm really satisfied with a prom dress that I ordered from Babyonline. Good quality and good fit!
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