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Review by Sarah Pople10 months ago
I ordered the plush elephant for my daughter. I received it a little later than I’d hoped but I was emailed with updates which confirmed that due to current pandemic my order would take slightly longer than normal. I am pleased with the product, my daughter loves it and the communication with the company was brilliant. I would use them again and I would recommend to family and friends
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Review by Gina Roberts10 months ago
I ordered a 90cm Plush Elephant Teddy for my newborn granddaughter on 7th May 2020 costing £31.99 and paid an extra £2.50 for Tracked and Insured shipping = £34.49 and the money was taken by paypal on the day I ordered. I then received an order confirmation and the following day a shipment update and option tab to track my shipment - which I thought was very quick and thorough service. However after two weeks and no arrival of my order I changed my mind over their service and when I tracked my shipment it had stalled on 10th May as "out for shipment". When chasing Babies and Me Re the order they just stipulated that due to Coronavirus order were delayed, but as they state on their web site that orders delivered to the UK take 10-12 days and their company address was based in the UK, so assumed my order would be with me way before then. However I have since found out that these products are made in China and when raising a dispute with Paypal over the lack of my order, the company contact me again stating a telephone number for "Heathrow Customs" and told me to call and chase the order as it is stuck in customs at Heathrow. I found all of their subsequent correspondence dodgy as the email address was their usual [email protected] but had an add on of a very unusual email, so assumed they may have been hacked. So I contact the company again through their main contact email stating my suspicions and received a reply with the regular email address and no tag ons, reiterating that orders had been delayed. It has been almost 4 weeks now and still no order delivered and when clicking on the track shipment tag, it tells me it is still in Shangai not Heathrow and I am not calling some random number to chase an order that I have paid the company to insure and track!!! Do not order from this company they are scam artists!!!
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