Dear Madam/Sir, it is rather annoying that PayPal is not offered as a payment method if there are not 9 days between puchase and travel date. Otherwise, all ok
Review by WangZ1 day ago
I bought a fully flexible ticket and accidentally booked the wrong ticket because the first two time I went to book I would get through the whole process (within less than a minute) and by the time I got to the end it would say they were sold out within that amount of time so the third time I went in I forgot to change the date. When I went to cancel it immediately it said that it wouldn't refund me anything (even though I booked a fully flexible rate - that part I know) and now there's no way to contact anyone unless I wait until the morning and still have to pay even more money to try and sort this out because there's no email address or any other sort of thing I can call. I never even clicked confirm cancel either I clicked on the ticket again after it said it wouldn't refund me because I didn't want to cancel if I wasn't getting a refund. Now my ticket is cancelled, I'm still paying for it, and on top of that I now have to buy a whole other ticket. On top of that they never even sent me a confirmation email.
Review by Maybrith4 days ago
Nice lay out of the website, very functional and easy to use
Review by Aply4 days ago
I tried to book last night several times and the system was not responding well or responding with "error" at the end of every try. Very frustrating!!! This morning it was the same, it took me more than 45 minutes to be able to conclude the booking, after several tries. The worst service ever used for reservation booking.
Review by Leueen Bachok1 week ago
it says refundable ticket . but it is not . you charged me 50% cancellation fee . that is not refundable and in addition I purchased insurance .
Review by Elfredo1 week ago
Great website and full refund.
Review by Boogles1 week ago
outstanding and easy to book
Review by LIZorders2 weeks ago
Super easy and fast
Review by Debrah2 weeks ago
You should show since the beginning offers that are available
Review by PeppermintPattie3 weeks ago
Logical with clear instructions.
Review by Deeb3 weeks ago
I tried booking through DB first but that didn't work, so thank you SNCB!
Review by Sxnny3 weeks ago
convenient and user friendly.
Review by Bensu3 weeks ago
why not use ITSME ? This is easier!
Review by Raketen Albufeira3 weeks ago
quick and simple
Review by StarterVaper3 weeks ago
very good service
Review by Wilski4 weeks ago
Booking was easy!
Review by Venessia4 weeks ago
For an undisclosed reason I was not allowed to make a reservation in first class. The system always told, and this for several days, that there was a problem, without disclosing the nature of the problem but suggesting to call a toll-expensive number within some kind of business hours. But no thanks. I finally booked in second class which is probably even better then this online booking service.
Review by Sarafan4 weeks ago
Review by Florissa Boatz4 weeks ago
There were tickets available for 29 euro, but I wasn't able to book them. According to the website there was a problem with the booking system. I tried to call to make reservation but nobody picked up the phone. Even after an hour I still wasn't able to book the ticket. Then suddenly there were only tickets available at those hours for 99 euro. not cool!
Review by Thomaz1 month ago
A cancellation fee of almost 30€ when the only connection is cancelled due to technical problems - you cannot be serious!!
Review by Proslip1 month ago
Thanks for the convinienca service for the foreign tourists.
Review by Gazania Tabler1 month ago
Web site was easy to work with.
Review by ToDoKiLLeR Bacos1 month ago
Thanks for super easy way to cancel.
Review by Geopfert1 month ago
Web Site practical and clear...
You can book and purchase without loosing time in a practical way...
Review by Babes Kolubah1 month ago
Great, helpful and easy to use cancellation process