Iwas directed towards a butcher's block of a certain size because I was told that it was in stock while one of a different size which I asked for was not. i paid the invoice and waited. Then I received an email asking if I was satisfied. No bucthers block had been delivered and when I rang up I was told that the one ordered (on your recommendation was out of stock). This seems to be a bit of a shambles. Not happy.
Review by Shubhangi Donavon6 years ago
Ordered items on internet - no problem. Advised that there may be extra delivery at time of order but paid the total that came up without any additional price. Next day the salesman calls and advises us that there will be £13 surcharge for courier even though we live in mainland Scotland (Morayshire - not Highlands). So there is a delay while this is paid as there's not paypal facility. When the items are dispatched a 48hr service takes three days (this is not unusual) but they have come via parcelforce, who include our postcode in the same zone as the rest of the UK. No explanation of extra costs given although we requested it.
Items are fine, well packed etc. Salesman did well up to the point where he was asked to explain additional delivery costs. 3 stars for quality of items.
Review by RReev Mustak6 years ago
Ordered a meat cleaver very early one morning and paid extra for next day delivery as I had some lambs to cut up and get in the freezer. Delivery confirmed ok as next day before 12.00 but come the day nothing arrived and I had to mange without the cleaver.
When I called to enquire what had happened I was told that the warehouse operative had written the wrong postcode by 1 letter and my item had been sent to a Plymouth postcode (PL) not Peterborough (PE). They refunded the speedy delivery charge without question but I've now got an expensive cleaver sitting around unused. Suggest they might want to invest in a printed label system for their deliveries not rely on dyslexic warehouse people.
Review by Shiekha Brockmann6 years ago
good all round seller would use again
Review by Nirup6 years ago
I was impressed - the order was correct and arrived before time. Packaging was good and the product was in good condition. Prices competitive and a reward points scheme. I will order from them again!
Review by Dago6 years ago
prof service and quick
Review by Weekes Kukumberg6 years ago
Brilliant, had everything that I needed on the website, fast dispatch and delivery. Many many thanks.
Review by Geril6 years ago
Efficient and prompt. Good quality products
Review by Tofazzal Bellavia6 years ago
I was able to place my order quickly and easily. The product itself was of very good quality and it arrived earlier than I expected.
Nothing more needs to be said !
Review by Hollyanne Bromley6 years ago
Very good service and quality excellent
Review by Ovydik6 years ago
excellent quick service.very competitive prices.
Review by Giyana Alispahic6 years ago
Ordered equipment as part of a rush order - it was here as expected, very quickly, but the equipment surpassed my expectation on the value front. Superb - will deal with again hopefully **********
Review by Jalise6 years ago
A great company to deal with. Friendly helpful staff and the product range is just right - top quality items at a fair price.
Review by Bhuvaneshwari6 years ago
the oval steel i bought is great it has my knives in great order working in a abatoir my knives get plenty off hard work.The online service for paying with your card did not except my card i rang the company got it sorted in 5 mins got next day delivery not a problem.many thanks.
Review by Krantwr6 years ago
always looked after by the smiths team.......
Review by CMyfanwy6 years ago
Easy to use website and prompt service.
Review by Mantyce6 years ago
I was phoned the day before delivery to tell me 1 item would be missing and would be sent as soon as possible. No problem for me.
The next day part of the delivery arrived and 3 items were missing.
I phoned to ask where they were and was told I would be called back when they knew what had gone wrong. This was Friday, I still have not heard what is happening. It is now Tuesday.
All other times I have used Smiths the service has been great, the communication good and I have never before had any issues.
Review by JaynaButton6 years ago
Nice to here another birmingham accent I have lived in Cornwall 8 yrs and its always nice to hear a Birmingham accent!
Looking forward to recieving the cleaver online shop was excellent very easy to use.
Keep up the good work
Review by Tamboki6 years ago
I had to have a replacement butchers saw and poultry chopper for a demonstration. I ordered on line late at night and then realised I hadn't ordered an extra blade. By 8:20 the following morning the order conformation was returned. I phoned and added the extra blade and up graded to next day delivery. All paid there and then with no question of adjustment to the on line order. Great service many thanks.
Review by MaryHelen6 years ago
Smiths were recommended to me and my first transaction has been flawless. I shall use them again.
Review by Buffee6 years ago
I ordered one day and it was delivered the next
Review by Produjesen Srigopal6 years ago
Lots of choice, easy ordering and super fast deliver very impressed
Review by Narekavank6 years ago
excellent prompt service
Review by Powys6 years ago
Used this company on numerous occasions. Always received all the goods within a couple of days. Real good value as well.