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Review by Kenneth Thomas1 year ago
Excellent service overall
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Review by Roger2 years ago
Prime Choice Auto Parts now called AutoShack is a big scam. I ordered parts according to their website recommendation for my car after matching the WIN number. Since it was online order, to be doubly sure, I called the Customer Service who again confirmed that the Rotors and Pads I was ordering were right ones for my vehicle. It turns out the the rotors send are too big for my vehicle and since the order was made made than a month back, they cannot accept return even though it was a mistake in their website ans customer service.
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Review by Andrew Turcotte6 years ago
Great place to get parts and great service. I recommend it to everyone I know that needs parts.
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Review by edward eroukov6 years ago
The only one thing I would try to improve is the duration of the ordering process: it takes about 10-15 minutes for attendant to search through the system and do all paperwork.
Everything else is perfect: courtesy and knowledge of personnel, delivery time, etc.
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Review by Dennis Lavergne6 years ago
personnal know what they are talking about and if you have question and they don't know the answer they will get some that does know
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Review by TerriSchmidt6 years ago
Every encounter has been the best!!! And I have two Automobiles.
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Review by Rob S.6 years ago
Every item I was looking for was in-stock and cheaper than others. Plus, a lifetime warranty for only a few bucks more! I am very satisfied with my purchase and i will definatly be using Prime Choice for my future needs.
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Review by Jialiang Li6 years ago
Good service and reasonable price.
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Review by Jay Bisnauth6 years ago
Great customer service .
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Review by Araceli Benimeli6 years ago
Excellent prices. Customer service excellent! Had parts within the hour. Very pleased. This will be my source of buying my car parts from here
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Review by Steve Loveday6 years ago
many purchases with no problems!
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Review by Constantine Aleksieiev6 years ago
These guys are doing great job!
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Review by Paul Gilhuly6 years ago
Highly recommended
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Review by Roland Cardinal6 years ago
I saved close to $800.00 from the dealer and found the quality to be excellent!!
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Review by Patrice Arruda6 years ago
I never had any problems with them. One time, I ordered a brake master cylinder with the reservoir. After I went to the site to pick it up, the master cylinder did not have the reservoir. Prime Choice took care of it immediately and ordered the right part.
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Review by Ian64666 years ago
great prices, good quality and people you can speak to and feel as though they are providing you unbiased advice and service. So typically Un-Canadian.
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Review by Gayle Foster6 years ago
The team at Prime Choice Auto Parts in Ottawa were a dream to work with. I had placed an online order for a car part, but the transaction did not seem to work out, so I went in person.
The sales person checked all records carefully for me, assured that I wasnt doubled up on my purchase and was able to give me the part I needed immediately. The manager added his personal guarantee that should a charge appear later from the attempted internet order, he would correct it.
The replacement part was PERFECT, and I had my vehicle fixed in no time at a fraction of the cost.
As a woman, I appreciated that I was dealt with in a professional manner on par with the other 'guys'...not always the case in some auto -related environments.
A excellent experience all around.
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Review by bruce wilson6 years ago
Website was easy to navigate and the part I had ordered was there waiting for me when they said it would be. I was really happy with the whole experience.
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Review by Charrington6 years ago
Well worth the drive to either location in Ottawa - parts are quality and the staff are all friendly. If they dont have it, they'll find it!
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Review by Brian Clark6 years ago
Awesome prices and service with a blond smile
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Review by Dustin Tindall6 years ago
I've ordered here for years. Never had an issue whether it be shipped or pickup.
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Review by PJ Bird6 years ago
I am a complete amateur when it comes to auto repair. I tend to listen to my mechanic -- Mr. Youtube -- and if I think I can handle it, I look for the parts in town. Prime Choice online is my first stop. More often, I order online and then pick up the part in the store. Both in-store and over the phone I have found the staff helpful. Their prices are very competitive as well.
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Review by Phu Dang6 years ago
You will get what you want and be happy with the services in this incredible store.
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Review by Tony Delduca6 years ago
My experience with the auto parts has been a very positive and would definitely purchase again.
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Prime Choice Auto Parts Ottawa is rated 5.0 based on
24 reviews
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