First, the good. AAC is incredibly easy to order from and I was consistently updated on my order. The order was shipped quickly and I received the order in great shape. They used incredible care packing the order and they should be commended for the good.
Now, the bad. I spent $500 on a headlight kit from AAC. I checked online and a forum posting from the creator of the kit stated covers were included. I confirmed this by checking the instructions on AAC's website and the last step was to install the covers. Obviously I believed they were included.
Today I received the order and I have no covers. So a quick call to the company and the lady asks me to send her a picture of what I received so she can replace them in the morning. Next thing I know she places me on hold and comes back to say they are not included. I explain to her what I found through their instructions and she can only tell me that they're outdated. I spoke with a manager and she told me the same thing. I asked her if I could receive a small discount to go towards me purchasing the covers and she simply stated no. I am returning the order and will stay away from AAC for the future. I don't mind them making a mistake but they're doing nothing to work with me to correct their mistake. My first and last with AAC.
Review by RadeanSeeley3 years ago
ordered fog light light bulbs that fit exactly as stated.
Review by Juldie3 years ago
First time customer; easy transaction.
Review by Relieved3 years ago
Full understanding of what I needed. Pleasant and efficient service.
Review by Jovis3 years ago
I bought a set of Halos for headlights and fogs I liked the color so much I got a set of the wheel LED. Next thing is switches and a rear Chrysler emblem.
Review by Shelitta3 years ago
I wasn't sure about what I needed, so I called and was helped right away. The sales rep took their time and gave me all the information I needed. I ended up purchasing the ORACLE 5th Gen Camaro Concept Side Mirrors.
I had them painted so it took an extra few days, but they were totally worth the wait!
I will be ordering more products very soon!
Review by Jarcha3 years ago
Bought the following products from Oracle Lighting:
Camaro 2010+ sidemarkers summit white / clear lens
2010-2015 Chevrolet Camaro RGB LED Dome Light Replacement
The sidemarkers didn't match the factory color at all. I had to return them and Oracle repainted them (still no match). I had to pay the return shipping. I was charged customs twice, because Oracle declared the return as "Gift".
Bad customer service! I had to write several emails before they took care of the problem! At least I got a refund for the paint job (cash and store coupon).
Don't buy the 2010-2015 Chevrolet Camaro RGB LED Dome Light Replacement, they are faulty! They interfered with my factory backup camera, reset themselves to factory setting, which is "colorshift" and flicker every time you turn the engine on! Still waiting for Oracle to fix it!
Review by Ojai3 years ago
The product is great but your customer service will keep me coming back and sending customers your way. All the employees I came in contact with made me feel comfortable and let me know someone was going to take care of me, but it all started with my first phone call to you. I had never been there or heard of you until I had a horrible experience with another shop and I found you because they used your product and I was looking for help. Rich Whatley answered the phone the first time I called and he listened to my problems and assured me that he would do whatever it took to fix my problems and that I would be totally satisfied. Honestly, I thought he was probably over promising and that I would be let down. Well, I was completely wrong! He was great! He even introduced me to the tech that was working on my sons car and he was great too.
I'm in business for myself, and I always want to hear honest feedback, good or bad, and unfortunately most of the time all you hear is the bad. This is why I took time to write this because your team was extremely competent and it all started with Rich! Thank you Rich! You'll be seeing me again soon for my wife's car.
Review by Sahbi3 years ago
We have been doing business with AAC and Oracle Lighting for many years, and they are top notch. As a frequent car show attendee, I highly value good communication and customer service, and the experience we have with AAC sets them apart from everyone else. I wouldn't trust my Camaro with too many people but their installation team is clean and competent.
Review by Chija4 years ago
I ordered projector plasma blue or halos for my Dodge Challenger they shipped in and I realized they were a mistake due to my headlight type. With the help of the great employees they told me steps to make an exchange and in a short notice my lights where being shipped back to me and upon arrival i checked the box and it was the non projector headlight type plasma blue halos. Their customer service is great just like the products I'm really glad I got my halo rings here and not somewhere else.
Review by Glamorouslanie4 years ago
I'm sorry to say that they are not very customer oriented. I was on a group buy and put money down over 5 months ago and still have not gotten any parts. I realized that it would take some time but I feel this is excessive. I've now decided to trade my current Camaro in for the new model Camaro and sent them a request for a refund but they tell me that no refund is available for this buy and I will forfeit my deposit. It was not stated anywhere in the forum discussion about a non refundable deposit so I'm not sure how they can state that. They were pleasant about it but I also own a business and can't see why you would treat customers that way. I hope this is a isolated incidence and others have more luck.
Review by Warlo4 years ago
Received the Oracle Color-shift Halo lights for my JK Wrangler and installed them effortlessly. They look great, work great and the installation was simple.
Review by Cfisher4 years ago
I ordered my halos and they shipped within 24 hours! I have had them installed and they look great with no issues!
Review by Ellieot4 years ago
Absolute BEST in class I've had oracle for over 5 years now and I've had no problems! And they have the BEST customer service I've ever delt with! I'd highly recommend
Review by Henners Rotach4 years ago
I rather get my money back
Review by Rufaida Stallkamp4 years ago
I had a set of interior bulbs I bought from another vendor. I wasn't satisfied with them so I bought some from Oracle. They are great. They are constructed way better and the quality is superb.
Review by CusTricia4 years ago
It's doing what it's expected, often times it automatically restores to defaut to show disco effect which makes me laughed by wife and friends say I look like a DJ.
Review by Candicejade4 years ago
The service was great in fact my package arrived early with all the instructions to install the product
Review by Bafford Kamronn4 years ago
The Faulty products and poooor customer service is something to be wary of. Although at this point id like to point out to everyone how shady this company is. This is the second review...
After writing the first review I was sent an email from Tiffanie from AAC. Instead of trying to make things right for me after the issues I had regarding products and a refund she opted to bribe me with a shipping fee refund if i agreed to my change my review. Before considering anything like that I asked her why I received a partial refund on a product I never received. I was refunded $36 when I paid $77. Since then I've sent 2 emails with no reply... Lesson learned I guess. Hopefully I can help others from wasting their money and being blatantly ripped off. I've Started with this but next will be the Camaro forums and whatever other outlet I can find. When I first heard about this company I ignored the warnings. DONT MAKE THE SAME MISTAKE
Review by Skagen4 years ago
I purchased the multicolor dome light for my 2015 Camaro and it has not worked since day one. It does not remember my choice on color and always starts up with an annoying "disco effect." Sent an email to the company and never got a response. Terrible service so far.
Review by Lucien Charmboy4 years ago
Lights installed with no problems and are working as advertised.
Review by Jaguar4 years ago
Now. if you have bought here before you know Melissa. She's just awesome. All the staff and technical support is so eager to help me with installation. I've purchased from them since 2012.
Review by Trotinel4 years ago
Review by Learhea Gruye4 years ago
I have had issues with these guys where I would recieve the ring and it would be defective, however they definately would resolve that issue as quick as possible. I have been dealing with Renee Pretnar and she has done an amazing job with dealing with all my orders and questions that I had. Overall I would definately recommend this company for all oracle lighting, they have the best rings that is out here. All others are generic and wear out quicker then it should with no warranty.
Review by Rail Chrisochoidou4 years ago
You can't go wrong doing business with ACC good service and good products.