I used to buy all the parts for my older MB's (1984 and 85 300D and 300SD). AutohausAZ always had everything I needed. Recently I needed a new A/C compressor and exhaust system. They had neither. So I went looking and found another online site that not only had the A/C compressor but all of the maintenance items are priced lower than AutohausAZ for identical parts. AutohausAZ has lost my business for my older MB. Will still use them for Murano, 911, and 4Runner as they are newer and AutohausAZ has parts for them.
Review by Mvanal4 months ago
This company is my number one source for parts needed. Users friendly and staff very helpful. Received items always on time.
Review by SANDRA Impey Marttala5 months ago
To start with, they WILL NOT approve orders to a delivery address that is different to the billing address - that held my 2-day delivery order up by 2 days right off the bat (more on that below). Their customer care agent said this was in the fine print and perhaps it is. This is likely buried deep and perhaps I should've read it ALL (like most people do, right?).
But here is a scenario that makes TOTAL sense to me, and this is TOTALLY POSSIBLE in the year 2019: At the point of order/purchase, simply prompt the customer online IMMEDIATELY if the billing address and the delivery address are different. Now, is that asking for too much? No, you say?
Instead, I found this all out 2 days later and my part did not ship as a result. What a big old mess this turned out to be because they cannot pass along to their customers a huge common courtesy involving only a little bit of common sense.
Their customer service response time is quick and prompt over the phone, but I was told all sorts of false and lame information by them.
First and foremost was the indication by customer service that Fed Ex WOULD NOT deliver to a PO box at my rural post office location, even though I insisted I was asking to have my part sent to a post office where the post master knows EVERYONE in town and Fed Ex indeed delivers packages for pick up to this particular post office. GRRRRRRR!!!!
So, I took the sage advice of the customer service agent and updated my order (2 days after ordering it!) to be delivered to the physical address of the house......which Fed Ex bypassed on delivery day because that address "did not exist" to them. I can ONLY blame Fed Ex on that, but AutoHaus AZ was a little too quick to assume Fed Ex would not deliver my part to the post office. WRONG CALL, AMIGO.
The price of the part I needed was low.
Review by Sefo10 months ago
I order alot of parts and Mean alot from many places. AutohausAz is the best. Will even call me to verify my order because I will order for more than car. Sometimes a little expensive but worth it
Review by Jado1 year ago
I have been a customer for years. never had a problem until the last order. I ordered and paid for a set of brake disks for my BMW and the order got shorted. I only got the front disks.
I called them to report this and they asked me if i had the box the came in. I dont. So they cant file a claim with the shipper as i dont have the box. They blamed it on the shipping company, so in essence saying that they opened their originally packed box and stole the 2 rear disks. Why would that be my problem i dont get it.
They 'promised' to call me back with their resolution as you can imagine nothing... So buyer beware.
Review by TheDILDUS2 years ago
This company has a great parts list when you need something in a pinch. That's also why I guess it's okay that the shipping was little expensive. I ordered anyway and they most certainly delivered on time and as expected. Great Experience!
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2850 S. Roosevelt Suite 102