It is sad. Amigo Auto and OK Rent at Alicante airport is the same company, and I have been using them monthly for many years. They were among the very last ones that did not try to scam you or blackmail you into crazy expensive insurance deals. Now those days are over apparently.
The last car I rented (3 weeks ago), I rented as usual through Autoeurope. And as always before I was met with friendly, helpful and effective staff when I arrived at the rental car counter. Sure, it took almost two hours in a waiting line because they had just introduced express service (an option to pay only 18 euro (!) to get in front of the line. And I soon regret not doing that immediately. I ended up being push back in the line all the time because everyone else was tired of waiting. I mean, its summer now. High season. I did expect 1-2 hours waiting line to be fair and brought a book and plenty of water. But then I noticed that they only had two of the 7 counters open. Normally during the winter they have 5-7 counter opened. I guess this was a good way to get 18 euro out of everyone. Smart plan. But not earning them a lot of stars here on Trustpilot. But it got a lot worse! When everything was signed and I was ready to go, they "reminded me" (first time I heard about it!) that I had just signed on paying for every single car part if I crashed. My depositum was 'not really a depositum'. It was more meant for making sure they would get something back at least. I asked to see the prices, and it was just hillarious. It was double of new prices. Basically it means that if I am involved in a car crash (my fault or not) I have to buy them two new cars! I told them that that was not in the terms when I placed the order and pre-paid on internet. They replied that this was 'local fees', which I strongly objected. They put a quick end to the discussion by saying the same thing I have heard so many times from other unserious rental companies the last years; "If you don't like it, then walk!". So there I was. in the same situation millions of tired airline passengers on a short but well deserved holiday find them selves in at at the rental car counters all over the world; Blackmail! Pure and simple blackmail! Of course there was a solution to this. I could just buy their 300euro insurance (for 5 days!) and everything would be fine. Good plan! Now they got 318 euro more out of me. I had payed already for the car (28 euro in total for 5 days!). And at the end I ended up with a price at more than 10 times more than I expected. But what are you going to do? Walk? Well, I didn't walk then. I took it. Because my only alternative would be ruining my holiday. But now a loyal customer have walked away from that company for ever! Now I rather pay 2-300 euro at a serious company. At least I don't get blackmailed. And it is cheaper at the end. It is sad though. They used to be very good...
Review by Raymi5 months ago
Enkel booking og god pris.
Review by Aimran5 months ago
Flight info was not working properly. All others was perfect.
Review by Waitrose7 months ago
Easy booking site with information and good offers
Review by Rabaim8 months ago
Excellent service, book cars all over the world with autoeurope for many years and never had any problems.
Review by Crevare9 months ago
Good price, easy to navigate through, fast service :-)
Review by Yogeshwari10 months ago
I've used Auto Europe Norway for many years now, when hiring a car in France. Never any problem at all. Easy to book a car on their site.
Review by Eviris Vibhute10 months ago
Fantastic - easy and fast.
Review by Scotsmac10 months ago
Works well, satisfied with offer given
Review by Tedsam Husdup11 months ago
Review by Kirsha Sao1 year ago
Alltid glimrende service!
Review by Haflinger Ettin1 year ago
We're using autoeurope for many years and very happy with its service. Easy booking and affordable prices. Thanks for making our trips enjoyable, with no problems or inconveniences.
Review by Hackwatch Shumkov1 year ago
Easy to reserve cars.
Review by Cheerios Harida1 year ago
Easy booking, good overview and quick access. Should have shown more alternatives in each category
Review by Driweave1 year ago
My booking was for rent a car, to be collected at airport of Budapest. When I arrived to collect the car I was asked by the Buchbinder employ if I was going to drive the car outside Hungary. I replayed yes, that I was going to drive it to Serbia and Bosnia and Herzegovina. The reply was that I have not selected this countries when booking and that they do not allow driving their rent a cars anyway to this two countries. And that they can not rent me any car.
I contacted AutoEurope call center and they told me that I have not informed them that I am going to drive the car outside Hungary, and that there is nothing they can do to solve this issue.
After calling them twice after this we agreed that I send a cancellation via e-mail and that AutoEurope could charge me for two day rental and refund the rest amount as cancellation of 48 hours. Only thing I had to do was to send a cancellation by mail as I did. This payback was not been done.
Me and my family had to find other mean of transport and we left without and apologies and solution for our travel further. We were charged the full amount for not canceling the reservation 48 hours in advance. This we would of course do in we where aware that we could not use the car in Serbia.
In the process of booking there is no possibility to select this. Only after long search in AutoEurope therms of renting car I fond this confusing information well hidden for the first time in my booking.
This tekst is also very well hidden and is first visible when the booking is completed.
The reply on this e-mail from AutoEurope was: "I dont know who told you that but that is 100% not true. We also told you that on phone. Sorry to tell you but you will get NO refund here". No word of understanding and will to solve this issue. Just presenting me as a lier. I will never use them and Buchbinder again. Worst experience in my life.
Review by Lisset1 year ago
All is good and no problems
Review by Landstrider Braghieri1 year ago
All tid god service med Auto E.
Review by Henszel1 year ago
We are renting quite often a car. They are top in price and the service is good. We also had already an indicent and it was no problem to get refunded by the insurance.
Review by Luciener Magenda1 year ago
So far so good! Have'nt got the car yet. 👍
Review by Byeez1 year ago
Very good booking
Review by Salaho Derrow1 year ago
Have rented multiple times and amongst the cheapest and always have good quality with their services.