We rented a car through EasyTerra (Auto Europe) for our holiday in Algarve, Portugal. We got called up by an customer service agent three or four days before departure telling us that they had to change our booking to another vendor. However, he underlined that we shouldn’t worry and that the new vendor (Dollar) was better than the old vendor (OK Rent-A-Car). When we arrived, the guy at the desk informed us that with the rebooking we only got 660 km included compared to 3.000 km in the old reservation.
And, here’s the issue. We choose the specific company to get minimum 2.000 km included as we would have to drive around Portugal.
We contacted EasyTerra (Auto Europe) to ask them sort out the issue of in the meantime we’re having our vacation, but they weren’t willing to help as it wasn’t their standard process. The asked us to pay the additional fees and then apply for the refund, but they couldn’t guarantee.
All in all, EasyTerra (Auto Europe) is downgrading customers and asking them to bear the burden of the additional cost and use their vacation and time after to handle all the processes of a potential refund - maybe I’m blue eyed, but what’s true value and purpose of EasyTerra’s (Auto Europe) customer service department?
We ended up spending most of our vacation writing more than 10 emails back and forth, and taking multiple phone calls with the customer “service”.
Review by Riendeau Matviiets2 months ago
Nice company where I rented many times cars in different countries but 1 time I was really disappointed and in trouble when I rented a car to Avis Flensburg in Germany.==> a lot of addind unexpected costs
Review by Dishari Buzzacco3 months ago
Hidden conditions for non-europeans.
Briefly, we rented a car for three weeks, and were notified that in contrast to European law, the driver license of one of us was not valid as it was non-european and in their contract there is a subsub clause that can be interpreted as disqualifying this license (again, the company itself did not have an issue if you rent through them).
At the end of it, we had to forego the contract, pay a fine, and go find a hotel with our three kids that night.
A terrible terrible experience.
Review by Cute3 months ago
easy to book.
Review by Iziengbe3 months ago
Seems to give best value for the money. Always many different options available.
Review by DCcellostudio3 months ago
Fin god service
Review by Gouse Nirvani3 months ago
Had a very bad experience with a rather rude girl on the phone, who outright told me something that actually was wrong. Did of course not book here (although done earlier). That is how you lose a customer, congrats!
Review by Sandylpn Santala4 months ago
Trouble free car rental.
Review by Celilia Namink4 months ago
I am very happy with Auto Europe, I have used you many times to find the best offers
Review by Thomasjackson4 months ago
Don't trust their recommendations! They give stars to companies that are in fact fraught companys.
Review by Menay5 months ago
Worse service provider ever! Don’t use them!! Book directly at the car rental companies.
I paid 450 euro’s for a car. My flight was delayed, and they claimed that I should write to them..hmmm but how? I am on an airplane!!
When I arrived to get my car, then wanted a deposit- but did not accept my card. The actual rental place was like..no problem let’s cancel and you can rent a car with someone how take your Visa ...but auto Europe were a bunch of rude people!!! No you can not change it, they replied. Read the contract, the told me..
But the contract says Visa and I have a Visa but apparently not the right one.
They told me “ we know that people don’t read the contract, but that is not our problem..was a bunch of *^]><\<
So I could not get the car that I actually paid for..not because of the rental service but because of auto Europe!!
Finally I made a deal with the car rental, and had to pay an additional 300 euros to get the car..an insane about of money since I already paid 450 euro for a Citroen.
I will do my best to make it clear to everyone I know and don’t know!!
Don’t use them!!!! Go to sixt, herts what ever directly!!!
Don’t don’t don’t!!
Review by Serren5 months ago
it,s was easy to book the car
thank you very much
Review by Juliediela5 months ago
best offers total price - thank you
Review by Lindha6 months ago
Altid skarpeste pris. Just do it.
Review by Charene7 months ago
one more time an exellent service
Review by Deshad7 months ago
God service og smart service
Review by Pastarella8 months ago
Their terms and conditions are awful.
I was not able to pick up my car in Switzerland, because they didn't accept my Danish Dankort (The same card always worked with other rental companies). At the counter, they said that they have at least 5 people a day with the same problem.
When I called the customer service, they also could not cancel the reservation, because of the 48 hours cancellation policy. I was told that I have to pay the full amount for the car, that I never got and for the whole period.
As a sidenote, I will add, that eventually I rented a car through Expedia/Avis were they accepted my card without any problems.
Avoid Auto Europe at all cost!
Review by Headache8 months ago
Unable to compare cars between and at same car hire company as mileage isn't included in car details.
Autoeurope could be first !
Some day it may even be required to provide mileage/emission data by law.
Review by Stelli8 months ago
Of an experience with 25 car rents in your company I normally get an exilent service
Review by Visitor9 months ago
Extremely arrogant customer service. On the 8th of March I just wanted to know when I could expect a confirmation. I was told, that since my reservation was in April I should be able to wait. Later in the very unpleasant conversation, I finally was informed, that the confirmation could be expected within two hours – that was all I needed to know. Sorry if I have intruded your coffee break, Mrs.
Review by KathrynG Orlita9 months ago
Fantastic carservice. Every single time I book at this company, I get the feeling of excitement, because I just love the fact, that this company rental carservice is the best in the whole world.