the worst experience ever, stranded in Milan airport at midnight, young child and wife, our flights were delayed and they gave away our booking. I entered my flight details thinking they would track, the hire company said why didn't you call, I said how form the air on my way from Australia I was charged on my credit card with no refund. I called their support line and all I got was a recorded message. had to go to Maggiore and get a car at 3 times the price because I was desperate. The worst ever!
Review by Tinnitus Oldquarterhomestay1 month ago
Easy website, phone support very good to make the booking and answer questions about insurances.
Review by Hamath1 month ago
Have used auto Europe several times over the past few years. Easy to deal with and no problems.
Review by Rythelle1 month ago
Good web site and useful information from calling the information number.
Review by Wobbly2 months ago
Auto Europe had the most competitive prices I could find, and a very easy booking process. Customer service responded very quickly to my email enquiry before booking and were very helpful. Will definitely use again for the next part of our Europe trip.
Review by Vaithilingam Alexopoulou2 months ago
Easy and cheaper than direct
Review by Bbrt Satsangi2 months ago
Been using AE for 10 years now. Still beating the big boys on price and service. Keep it up.
Review by Deasyd2 months ago
I have used Auto Europe for the past 14 years and highly recommend them.
Review by Zoezoe2 months ago
Great site and ease of use
Review by Pietrobot2 months ago
My flight information was not included on the confirmation.
Review by Poogs Zielinsky2 months ago
Well priced car with insurance attached. No hidden costs from what I could see. Looking forward to picking up our car in a couple of week's time,
Review by Arabmaghsoodi2 months ago
Be careful when hiring a car on line,
What happened to me was paid in full
$625 aud when we got to pick up the car
I had to pay an extra 420 euro in Venice
I agreed to pay for extra insurance 152 euro but I don’t know what the extra
Was for so grand total it cost me $1314aud
For 10 days rental not the $626
Review by Tubbygirl2 months ago
saved a lot on insurance, while other rental companies are charging high fees.
Review by Ahava Eugenides2 months ago
Warning do not use this company, they are no help at all when things go wrong. I am still awaiting a refund as I booked a car through AutoEurope with Avis in Nice France. I ordered and paid for a mercedes and got a toyota. Finally after 4 weeks autoeuope replied to say sorry but Avis did not have teh car you ordered we will offer you a $154 discount. The discount or credit should be twice this amount, then Avis sting me for Another $500 on my credit card which Auto Europe or Avis cannot explain. I would never use AutoEurope again.
I understand that it states a Mercedes or equivalent.
So please explain how a Toyota corolla is similar in body size and prestige to a Mercedes C class.
I was original told I was upgraded to a BMW convertible, But when I explained to them I have 5 people and 5 luggage bags, it was obvious we would not fit into the convertible. Avis did not have any large cars, and Europcar have even emailed me and admitted that now. All I want is a refund for not getting the Mercedes I booked and paid for in full. Europecar and Avis will not provide a breakdown of the credit, which in my opinion is illegal, as they should be able to justify what the credit would be. I have asked why have they taken another %500 off my credit card and I am still yet to receive a response.
Once again stay clear of this company, they are no help and just keep making up things. I would not use them again given the very poor and unprofessional service they have provided.
Review by Motleystyle2 months ago
Excellent service and good prices.
Review by Lounger Fidler2 months ago
All relevant information is available to view so you know total costs before booking. Easy to navigate website and good value.
Review by Windblown Derrow3 months ago
Just been on 5-6 sites... both aggregator site and direct. This was nicest and felt most comfortable about handing over payments.
Review by Quentin Mittra3 months ago
I have used Auto Europe Australia for many years. The rates are the best out there and the staff are fantastic. If you ever have any disputes they sort them out promptly and are very polite. I never deal with anybody else.
Review by HodgePodge Trincado3 months ago
Site is easy to use and hassle free. Also like the insurance package which is included as part of your booking.
Review by Shehaj Kinglake3 months ago
so far so good!
Review by Nenaya3 months ago
Always happy with auto europe
Review by WFoley3 months ago
Have used Autoeurope before and have had no issues at all . Have also recommended to friends.
Review by AravenBeauty Derrow3 months ago
always use autoeurope car, competitive price, excellent customer service
Review by Ronakben3 months ago
Very simple to book. Excellent prices. Hope pick up goes as smoothly
Review by Guenos3 months ago
Effient service, great ph operaters, excellent, so far, so good, will make further review after hire finished!, Murray Smith.