We booked a car with Auto Europe for our holiday in Sicily but unfortunately had to experience a variety of issues which still have not been resolved up to this day.
The problems started when we were unable to make essential changes to our booking due to our contract being very restricted. We recognized that being our own fault and lost all the money we paid for that rental car. In turn, however, we were offered 130€ credit towards our next rental car with Auto Europe. When renting the second car, the conditions stated in our voucher were significantly different to the conditions of the car rental shop which resulted in an additional charge of 219€ we had agree to immediately in order to be able to pick up the car.
Throughout this process (which has been ongoing for almost 1 month now), the Auto Europe hotline has not been very helpful at all. Staff was unwilling to help and had to be convinced by us to ask their boss about how they could help us solve these problems! Additionally, many of the staff we talked to did not speak German very well which resulted in significant mistakes such twisting the numbers of the main driver's age.
Up to this day, we still have not received the 130€ credit which was promised NOR a written confirmation of this credit which we explicitly asked for. Moreover, hotline staff told us to file an online complaint in order to get back the 219€ we paid. However, we still have not heard back from Auto Europe.
To sum up, I would not recommend Auto Europe to anyone. The number of issues we have encountered is too high for a supposedly trustworthy car rental company. As you can see, Auto Europe still owes us 319€. So I would recommend paying a little extra for a professional and trustworthy car rental company - in the long term that will save you time, money and energy.
Review by Moorman6 months ago
alles optimale Abwicklung
Review by Sasdr8 months ago
Super ! Super !
Review by Concertgoer9 months ago
easy booking, cheap prices
Review by Stoyvo1 year ago
Review by Varene Purevjav1 year ago
Great value good cars I have rented with Auto Europe all over the world without any issues.
Review by Krishnam1 year ago
not the first time.
Review by Scienceman1 year ago
Usually all fine
Review by Bubby1 year ago
Review by Balarao1 year ago
Super service, no problems so far even with cancelations
Review by Aranak1 year ago
I've used this company several times now – extremely competitive prices, no problems so far.
Review by Dzan2 years ago
nice & easy booking
Review by Hobbygolfer2 years ago
easy and quick
Review by Caprisha Niewoehner2 years ago
Nette Leit- Show, supa !
Review by Sofi Derrow2 years ago
Review by Const Graziaplene3 years ago
easiest booking ever
Review by Thirojan Vongmysay3 years ago
fast, cheap, good
Review by Zimo3 years ago
SO FAR, SO GOOD
Review by WalyAddeen4 years ago
We did rent a card at AutoEurope homepage in Palma for 4 days.
We arrived late and we came to pick up the car the company (Goldcar) has rented out the car to somebody else despite I had paied for more than 3 another days. No refunding. NO HELP AT ALL FROM AUTOEUROPE. This condition was not mentioned in my contract and I think it is fraud.
I will never use AutoEurope again. Independent of price I never do business with companies that I feel act dishonest
Review by MarktheArch CustomerPhil5 years ago
I never had any problems with Autoeurope so far. Thus, I can recommend the company without contraint . I'm wondering if I would really have optimal cover, insurance and refund of the insurance excess in the event of a claim.
Review by Mskeke6 years ago
Easy, relatively fast, professional
Review by DTubbs6 years ago
The first car I was given had summer tyres in the middle of winter when all cars by law should have winter tyres fitted by law. I was just luckily that I noticed it when I arrived home. The service person never apologized but offered me a second car. The second car they offered me had tyres which were almost bald, unsafe to drive and technically illegal. The service lady insisted that there was not a problem with the tyres but did not even know what the minimum legal amount of profile was (4mm). She was rude when I politely requested a car which was safe to drive considering we were driving into the mountains for a ski trip, insisting that I could not say if the tyres were safe of not without a measuring device. She also tried to make me pay for the petrol I used when I drove the first car home and back again, a total of 5km.
Review by JimmyH Roediger6 years ago
You choose a date, you choose the car, you make the payment, you get the car. That's it.