After placing a order for some tires more than one month ago (29 august), i contacted the support 6 days later because i did not get any info on the order status. They told me that the tires that i ordered were out of stock, even if they showed to be in stock on the website, and gave me other models to choose from, with the posibility to pay the difference. I chosed, paid and waited again... on 17th of september, i contacted them again, since i still had no information about the status, and they told me that my order is still processing... 12 days after the 2nd payment and still processing... Even Wish, Joom or Aliexpress deliver from China faster than autodoc is processing the orders. After sending them a email, they told me that they actually sent the initially ordered tires (on 29 august) and that i should get them, but when i will, i will have to send them back so they can send me the ones i ordered 2nd time. After being "transfered" to different departments, I finally broke down and just asked for a full refund (on 23rd of september), been told that it will take 3 to 5 working days to send the refund to my account. Today, 30 september i contacted them again and they told me that first they must see if the tires i ordered were sent to me or if they are still in the warehouse. So i have to wait some more.... Short story, this is by far the WORST ONLINE SHOPPING EXPERIENCE i ever had!!!!
Review by Neille2 months ago
Recieved a bad item but they send a new one. Took a bit long via the email but all was fine.
Review by Senjed Wadee2 months ago
5* perfect everything ok
Review by Unchartify2 months ago
very good servis
Review by Lovejoy Derrow3 months ago
They do not deliver and promises are not met. Ordered two simple tubes and it takes forever. Customer services just sends standard messages and promises are not met. Avoid them if you want to save time and money.
Review by Prolee3 months ago
Too bad there is no next day delivery
Review by Elna Promaroli3 months ago
update over levering duurde lang
Review by Bafford Sidery3 months ago
Super nice thanks
Review by Basir3 months ago
Review by Jivaro Ploey3 months ago
I will write my review in English so everyone can read,
This year in March I ordered 2 coil springs for my Ford Focus 2008 station. Whith the license Plate it is very easy to order. But the coils springs what was compatible wasn't compatible. I had 1 time extra costs to replace the coil springs for a different one. And since March I am occuppy with the waranty case. I send autodoc allready 20 mails! I had to prove it with photo's, with video's and I send the invoice over and over again. I send them 2 time's the bills for the replacement. Oke, sometime my reaction was not the fastest, but I allways replied. Conform warranty autodoc compensate the extra costs I made. It is now July and I am 4 months busy to be heard. My advice: Order at misterauto, winparts or site4cars but never at autodoc.nl !!
Review by Svee Kovalevskaya3 months ago
Found all my needed parts for my golf v5, even the small interior items that where missing... great service, and cheap prices.
I can really recommend Autodoc..
Review by Cistec Giannini3 months ago
Super alles is perfect
Review by Krishna3 months ago
Top kwaliteit en service
Review by Lynuell3 months ago
Review by MadInGlasvegas Sinfuego4 months ago
Delivery of parts went well, but my deposit isn't returned. Research on the old alternator would take 4 to 6 weeks but after four months I am still asked for patience because it 'may take some time'.