Guys from support were very helpful. I made a lot of questions and received answers to all of them. Parts and prices are good, too.
Review by Cmincherton1 month ago
Yep..bad merchant. Should've read reviews beforehand. Ordered rear shocks for nissan, was sent wrong brand and both different types ( one is stiff and the other quite easy to press ) with different product numbers etched on them. How could one go so wrong? Would avoid in future and certainly not recommend to anyone. Thank you autodoc ..but no thanks
Review by Norvania1 month ago
It was easy to select spare parts as you can type OEM numbers and choose the spare part according to your needs. Prices are good, and usually much cheaper then from other shops.
Review by Ignac1 month ago
Very helpful staff, prices competitive, perfect in fact. I recommend this place and I will buy again!
Review by WandaSands1 month ago
I'm so happy I have read these reviews I was just about to order some parts. I will not be doing that now I'm about to delete the app from my phone too, absolutely shocking so many bad reviews.
Review by Oldgal1 month ago
Very poor service, supplied left hand drive parts for a right hand vehicle then told I cant return parts that have been fitted.. how can you tell its left hand drive without fitting them? Completely fobbed off by customer service I will be in touch with trading standards about this.
Review by Splaap2 months ago
I ordered a valve trough their app on which I went through the car selecting process for my car. Exact year, make, model, engine. There was only one option for the valve that came up, which I chose. They sent me a different one. When I complained, they told me to pay for the return shipping (which is as much as the total cost of the item) and blamed me that I did not check with the customer service that the item will fit. Isn't this is what the before mentioned process is for? Customer service is trained to shake all complaints off, they would not waive the shipping fee even if this was their fault. Bad database on car parts, even worse customer service. I would not recommend, unless you want to get ripped off.
Review by Baglady2 months ago
MY BAD EXPERIENCE WITH AUTODOC I purchased a door mirror from AUTODOC for a Citroen DS3. The damaged mirror was removed and the new one installed by our local Citroen dealer. I then discovered that the base of the mirror supplied by AUTODOC was 7 mm less in depth than the original one removed, leaving a clearly visible silhouette mark on the paintwork of the door, running the length of the base of the mirror. I contacted AUTODOC who told me to send the mirror back to them. Clearly, this would have cost me the price of having the Citroen dealer remove the non-standard mirror, rendering the car un-roadworthy for at least three weeks until a replacement arrived (and the replacement would probably have been manufactured to the same nonstandard size), and then I would have had to pay for a second installation. All of this, plus the cost of a hire car would have run into several hundred pounds. As a solution, I asked that AUTODOC consider making some contribution towards the £240 I had had to pay for the respray of the door. The email correspondence I experienced with AUTODOC was incredible and numbered almost 50! At one point I thought I was talking to a discombobulated but very courteous robot, such was the seemingly deliberate misunderstanding of the case. I then directed an email to ALEXEJ ERDLE, DIRECTOR of AUTODOC, but this was intercepted by someone from “Support” who informed me that as the part had been mounted on the vehicle, as per AUTODOC’s policy, no refund was possible. In addition, he stated that, as per AUTODOC’s policy, the customer is obliged to check the compatibility of the part with the vehicle prior to installing it; as if one would use callipers to carefully measure the base of a mirror supplied as a genuine replacement part! He then said that my only remedy was to return the part as a Warranty issue for it to be returned to the manufacturer for investigation. As explained above, this would have involved me in considerable expenditure, the major part being the cost of a hire car for the indeterminate period during which the Citroen would have been un-roadworthy. THE LESSON TO BE LEARNT HERE IS NOT TO BUY FROM AUTODOC UNLESS ONE CAN CARRY OUT THE REMOVAL AND INSTALLATION OF THE PARTS ONESELF. AUTODOC IS CLEARLY ONLY FOR D-I-Y. ALSO, THE PARTS THEY SUPPLY MAY NOT CONFORM TO THE SIZE OF THE PART AS FITTED BY THE ORIGINAL VEHICLE MANUFACTURER. BEWARE!
Review by Javon Murdoch2 months ago
The correct items were delivered within a week. I have used Autodoc on numerous occasions and have never experienced a delivery time of more than a week or received incorrect items.
Review by Jillod2 months ago
Good service, great quality of parts! Thanx to support team, guys were very helpful!
Review by Kampkiwi2 months ago
THIS IS THE WORST PURCHASING EXPERIENCE I HAVE EVER HAD, AFTER A MONTH WAITING FOR THE CAR PIECE THAT I URGENTLY NEEDED I RECEIVE A CALL FROM THE PACKAGE COMPANY SAYING THAT THEY LOST MY PACKAGE, I HAVE BEEN BEHIND AUTODOC FOR A MONTH NOW (2 MONTHS SINCE I MADE MY ORDER) IN ORDER TO GET THE PRODUCT THAT I PAID IN ADVANCE FOR. CUSTOMER SERVICE IS EXTREMELY BAD, THEY PROVIDE NO ANSWER, THEY DON'T ALLOW YOU TO SPEAK TO ANY SUPERVISOR, AND THEY JUST STRAIGHT UP HANG UP ON YOU WHEN THEY FEEL LIKE IT. DO NOT BUY ANYTHING FROM THEM, IS BASICALLY A SCAM OPERATION IN CONJUNCTION WITH GSL, THEY WILL LOSE YOUR PACKAGE AND THEN JUST PING PONG THE CUSTOMER BETWEEN THE TWO COMPANIES UNTIL YOU GET TIRED AND LOSE YOUR HARD EARNED MONEY
Review by Aessandra Byrow2 months ago
FALSE advertising! They lie about what they have in stock! I ordered about £300 of suspension carts for my car. They sent 2 coil springs of a different (cheaper) brand because they didn't have the 2 I ordered in stock - despite the fact that their website said they were in stock when I ordered. They did this without asking me if it was ok! At the time of complaining to them today, the website STILL says the part is in stock! Deceitful company seems to be very poorly run. Customer service was pathetic, no apology whatsoever from them. Be careful. I would clarify that they have everything in stock or they same may happen to you. I wouldn't shop with them again. There are far better companies out there to shop from.
Review by Jeepmadmike Derrow2 months ago
Stole £10 from me - Lied about what they have in stock! I ordered £261.58 worth of suspension parts for my car. They sent 2 coil springs of a cheaper brand (bringing order total to only £251.68) thereby OVERCHARGING me £10 for this and NEVER told me about (ILLEGAL). Their website said they had the item in stock when ordered and still claims it's in stock (FALSE ADVERTISING). Deceitful company. Customer service pathetic, no apology or willingness to rectify the situation whatsoever from them. Wouldn't shop with them again. I'll be taking this matter further.
Review by Denchik2 months ago
I've made a purchase in Autodoc 2 weeks ago. The goods arrived with 1 day delay. But the quality and price was good. My garage asked me to pay double price for the same parts.
Review by Rowelle Ilbery2 months ago
Order: 22913044 and 23058776 Ordered an air mass meter. A few days later it arrived. It was immediately clear that this was not a new one. Under the grease and scratches. I called customer service, I get a poor English speaking man on the line, it is clear that you are not calling with a Dutch call center but with one from India. He says that I have to order a new one. Unbelievable, I want a good product that I'd paid for, not this mess! I had to send an email with photos. The photos clearly showed that the product is not new. But in response I get back: Dear .......... Bo, According to provided pictures the part is new and it has damages. Kind regards, James Odorherty I'd called with Germany just to get this right. ****UPDATE**** A thousand apologies from Autodoc after writing the first review. They called me 5 times the same day, also with the request if I might want to change my review. They immediately sent another one last Wednesday, and it arrived today on Monday. But ... zero stars if it's up to me, today I received a second-hand air mass meter for the second time !!! What a pain in the b..., I really thought this was a professional company. Another complaint, now this was the answer; Dear .......... Bo, Thank you for choosing our online shop. There are no traces of installation (new parts) - there are only traces of production and transportation, it can be safely mounted. In case you need any help feel free to contact us on our email, and we will help you. Have a nice evening. Kind regards, Alex Robins, Autodoc GmbH - For the sake of clarity, both sensors are damaged, they both have carbon residue on the sensors and are therefore used. For sensitive parts such as this one, fat and other residue is out of the question, but both were covered with this sh... Yes right, traces of production... I went to the Ford garage with both sensors to confirm my suspicion, Ford found the quality laughable and shocking. Both sensors were installed to make sure and they immediately caused a malfunction on the dash. The customer service of Autodoc is worthless and wants to dismiss you with a standard message, such a message is simply offensive. I want a good unused sensor, it can't be that hard!!!!
Review by Moxy Kaballo2 months ago
EXPERIENCIA MALISIMA DE ATENCION AL CLIENTE. EL ENVIO LLEGO TARDE. UNA PIEZA NO LLEGO. OTRA LLEGO GOLPEADA. VENGA A CRUZARME EMAILS CON ELLAS. SON TODO CHICAS, Y CADA VEZ TE RESPONDE UNA DIFERENTE, QUE NO SE HA LEIDO LA CONVERSACION. HORRIBLE. NO SE LO RECOMIENDO A NADIE. Y AUN NO HA ACABADO LA COSA. SIGO LUCHANDO CON ELLOS. ES MAS FACIL DARSE DE BAJA DE VODAFONE QUE TRATAR CON ESTA GENTUZA. !!!!
Review by Print3 months ago
Ordered Bosch Lamba sensors. Its not obvious that your ordering from abroad and will take a week to arive. The it turns out that these are universal sensors as opposed to specific to the car model. This means a wiring job, seat out, centre console out and 2hrs to do. There were no instructions included in the pack so no direction as to what wire goes to match up on car. Thanks to google we got it sorted.
Review by TerryLaughbaum Provics3 months ago
I sent back the master cylinder, because it was broken, it had been over 2 months already, and I received a response through many other nonsense emails, asking for a second invoice, like that I have to receive an invoice for disassemble and one for mounting. I gave them everything they asked for, but this stupidity I have never heard. I called a bmw main dealer and asked them for a repair, no matter how many times they disassemble a piece and put it back, how many invoice they make, and they answered me, JUST ONE. I thought they were professional, but they come with all sorts of embarrassing reasons, just don't pay for the broken piece. I tried to get in touch with them by phone, but I have not succeeded so far. they have pretty good prices, but I prefer to pay more! but when I have a problem, I know I have with whom to solve it. I do not recommend their system for solving anyone's problems. they are the worst I have ever encountered. Everywhere in the world different parts of millions of companies are delivered, these days as if they do. so I can't say that they are more special. Only when you have a problem do you realize the professionalism they have or do not have. for me the ones from the autodoc germany do not have it.
Review by Hanso Helligan3 months ago
best online shop I always use the m, when i need some parts for my Volvo. Always in time, best quality, I use OEM number, to find the right part.
Review by Bhammes3 months ago
Excellent communication and fast delivery to the UK. Many thanks.
Review by Benissa3 months ago
I will never buy anything from this company again, I ordered a pair of Fanfare car horns for a Merc and one turned up, I contacted them and the customer service team is absolutely appalling, telling me that although they show the two tone horns as a pair on the website, you only get one? they have no interest in helping out at all or accepting a return, the manager of that department promised to telephone me twice and has not bothered, enjoy your parts when they are correct because when they are wrong you are on your own and they do not care.
Review by Harrowroad Minkara3 months ago
Incorrect items sent. The Car reg and details were clearly inputted on there website. refused to pay return shipping for their error. Which cost me a substantial amount to return to Germany. Had to obtain return shipping costs via PayPal Parts arrived from Germany, yes they are not uk company !!! 1 1/2!weeks after ordered. company are appalling to deal with. Flatly refuse to take any responsibility for their error . I will not be using this company or there internet clones again!! And before they try and reply excusing themself. Don’t bother. As I have absolute proof they sent incorrect parts My opinion is ...Save your money and buy from uk supplier!!
Review by SalMac3 months ago
Very good price for everything and fast shipping
Review by Claritza3 months ago
Used the provided tools on the website to identify the parts required. It came up saying it was a match for my vehicle. Parts took 10 days to arrive. Started to fit m to find the items (brake discs) were in fact incorrect and were for the newer model of my car. Contacted them to told the error was my fault as I should have spoken to a member of staff to confirm it was the correct part, who would’ve no doubt used the same computer system with the error on it. And also because I had attempted to fit they could not accept the return. They will not admit to any liability for the error on their website and keep saying I should have checked with them. I DID WITH THEIR ONLINE PARTS CHECKER SERVICE!!! If it can’t be trusted according to them then why do they allow its use?? Extremely poor costumer service. They have mis-sold me an item and are refusing to do anything to help sort it out, except expect me to order more from them. Absolute joke of a company and should be avoided at all costs. I should have just stuck to eurocarparts like normal instead of trying to save £40 as it’s now cost me a damn site more to order again somewhere else and now I’m stuck with these brand new discs I can’t do anything with.
Review by Clairr Vetrokart3 months ago
Parts did not fit my vehicle despite clearly stating on the Website they did. Refund refused on the basis of some 14 day returns rule they have - which is not the law. Got a refund via Amex (only £15 but that's not the point) The said I should have checked the parts against my VIN number - no idea where they expect you to do that on their site. Beware.