Great dealer, got the part I wanted, delivered to Norway inn 9 days.
Review by Hughmoz3 months ago
👌God service og topp behandling
Review by Cymera7 months ago
Good service and short delivery time even it was close to christmas. Cheap parts compare to Norway, even the garage was supprised how cheap it was.
Review by Techtus9 months ago
Fast handling and shipment
Item received as expected and described.
Fitted car as described.
Review by Foeke10 months ago
Super rask levering og billig!
Review by Shaykh10 months ago
Good prices, reasonable shipping. The time between order is placed and item's are shipped could be faster :)
Review by Cubicle Maxcey10 months ago
for lang leveringstid.
Review by Bezon10 months ago
Here my honest review from my AUTODOC cq AUTODELER experience.
Here my honest review:
I bought 2 new drive shafts with CV joints for my Audi A2 1.4 Petrol from 2004.
Left side: SKF VKJC5072
Right side: SKF VKJC 5097
After the box arrived I gave it an incoming inspection.
There I found, that for the right side VKJC 5097 the mounting bolts are missing.
Audi is stating in their manuals that these bolts must be replaced when the old ones are taken out.
The left side VKJC5072 has a bag with new bolts and washers included.
Contacted customer support.
According them, the drive shaft is not included attachment bolts, bit weird, left side does, right side don’t.
They adviced me to buy an other driveshaft!!!
In the mean time I removed the left broken driveshaft from my car.
Cleaned all fitting areas thoroughly before fitting the new one.
Mounted the new driveshaft at the gearbox side and tighten the bolts hand tight.
Slide the splined part of the outer cv joint in the wheel bearing.
And there it goes wrong, the axle would not slide through the wheel bearing enough to put the nut on.
After several attempts I removed the drive shaft from the car and put it straight up the work bench beside the old one………it was clearly shorter!! It was 28mm too short!
What is this??
Went to the website of SKF and searched for this drive shaft and found out that this drive shaft was the right one for my car.
The SKF VKJC5072 is 500mm long and according the SKF database for the Audi A2 1.4 Petrol from 2004.
I contacted the SKF customer service in parallel, and after a few e-mails to and from, they admitted that the SKF VKJC5072 is not the right drive shaft for my car.
First they gave me an drive shaft number that doesn’t exist.
The outcome was that they even don’t make a left drive shaft for this particular car:
I am sorry, but I didn't find the driveshaft VKJC 5582 XN, that my colleague Seyrer told you.
Actually, we don't sell any driveshaft for the front axle left of your car. Unfortunately, Tecdoc didn't actualize the datas.
I found another driveshaft for the front axle left of your car, but it doesn't belong to SKF, it belongs to CIFAM. The product number is " 655-902 " and this driveshaft has the right size for your car (528 mm).
You can also find and order this product on Autotecdoc and check the datas.
I sended this info to the autodoc customer service.
I had to fill in a warranty form.
A warranty form?? Why??
There is nothing damaged or broken.
The delivered item is not suited for my car!
The only response I get is that it is send to their technical department and for the rest it is SILENCE.
I’m completely fed up with this company.
They think that silence is the way to go?
This is customer SERVICE?
I dealt with 4 different persons of customer service.
They don’t follow up what their colleagues did, and asking the same questions over and over again and reply with the same standard reply over and over again.
22 e-mails went up and down and still nothing is solved!
The customer support people have no technical clue where you are talking about.
Woul't be nice to receive an reply from a technician who understands the problem.
What they should do is sending the right product for my car free of charge with an high speed courier to me and excuses for all inconvenient this thing caused me.
Their website was clearly that the ordered goods where the right products for my car.
This was true for the right side, for the left side it was wrong.
So, AUTODOC, send me a driveshaft of 528mm long for my car free of charge and order a free return of the wrong one I received.
Don’t shuffle your fault and lack of technical knowledge on my shoulders!
If not, this review will not change.
STAY AWAY FROM THIS COMPANY!!
Unless you are 200% sure that the part is the right one, don’t trust their website info.
This has nothing to do with German laws, this behavior feels more that we know everything and the customer is dumb.
Yesterday I had some more contact with the customer service and sended for the third time pictures where you can clearly see the length difference between the OEM drive shaft and the SKF driveshaft.
Even when I used possibility 1, 2 and 3, I ended up with the wrong item.
I got a phone call from the technical department today, and also this person says that the driveshaft of 500mm was the right one for my car.
I explained him over and over again that I was in contact with the manufacturer (SKF) and they admitted that the left driveshaft allocated for my car was not the right one.
They told me that they don't make a left drive shaft for my car!
Not because they don't want to, just because they using a data base where the wrong length is used.
Not only SKF is using the wrong data, also other brands allocate the 500mm drive shaft suitable for the Audi A2, this is wrong!
Look at your own website, all of the left drive shafts are 500mm for the A2 1.4 petrol from 2004.
It is unbelievable that I gave you written proof from the SKF that the driveshaft is too short and the technical department keeps saying that it is suitable for my car.
On my question if they can deliver a driveshaft of the right length it stays silent.
Contact your colleagues of autoteile-guenstig.de
They are using a database with the right dimensions.
(Wish I found them first.........)
Finally I received a return form to send it back.
Sorry to say, but again you succeeded to annoy me.
As a reason for return was given: Feil hos kunde under bestilling
What?? I ordered the wrong item? It was my fault?
Why do you keep running circles??
There is only one who is making mistakes by putting the wrong length driveshaft on your website!
Why is this so difficult to admit that the fault is yours?
I did some more investigation why this 500mm driveshafts also can be used for example a Ibiza and a Polo.
The A2 is using the same driveline as those cars, only the
track width from the A2 is..........27mm wider.
Does that ring a bell??
A2 track width front: 1462mm
I will take care to send the wrong driveshaft back, but after 40 e-mails and a telephone conversation I still not have a drive shaft that fits.
The 29th of September I noticed that the problem, now on the 15th of october I'm allowed to send it back.
More than 2 weeks my car is out of commision unnecessary.
I have a feeling that I will never receive the right length drive shaft from autodoc/ autodeler.
Up To now one big disappointment.
Review by Azeemah Ceia11 months ago
Fast shipping, cheap and good selection og parts. Recommended.
Review by Forgetful Stylianopoulos11 months ago
Excellent ! I saved 1000 dollars on purchasing 2 front axels ! Very helpful and quick service. Highly recommended :-) :-)
Review by Zaiditu Promontorio1 year ago
Det er for vanskelig og dyrt å send varer i retur !
Review by Mariead Charumoodu1 year ago
I'm grateful for your parts
Review by Suljaboi1 year ago
Worst customer service! They try to answear in your own language, but everything is just straight from google translate and I couldn't understand anything from what they where writing. Also horrible website with bugs that make you order the wrong part. Will never buy from this again and I recommend others to buy what you need somewhere else. I buy stuff off the internet all the time and this is my worst experience ever.
Review by Smallcity1 year ago
God delivrenscy. Bur many changes of products was an minus.
Review by Raqiyah Decamville1 year ago
I have'nt installed it on the car yet, so i'm not completly sure that it fits.. But looks good so far.
Review by Nessielea Wellberg1 year ago
Take a lot of time.Expensive shipping cost.
Review by Zeenia1 year ago
Topp service og rask levering.
Review by BHCarvalho1 year ago
Will take a little time before the order arrives
Review by Amsaba1 year ago
Website is clean with great overview, and it is easy to find what you are looking for.
Great variety of parts.
Good prices and quick delivery.
Review by Coyier1 year ago
Super og rask og god service.
Review by Mulla1 year ago
It was a good experience to order spare-parts for my car because it was much cheeper than other companies.
I specially liked the opportunity to choose from different producers of the spearparts