Went through their website, and put in the amount I owe on the car, the type of car and the mileage.. everything that is asked for for a refi. Was given a pre-approval with somewhere around 7% and was told a rep would be Contacting me.. Well here comes Tyler. Tyler asked for the VIN, my insurance, and DL pictures. Sent it all to him and he was saying how he should be able to get everything done soon. Keep in mind, I like a lot of people, are upside down in my loan, and needed to reduce the payments. Had no probably paying more as long as we could afford the payments. Tyler comes back with " good news" for $2100 down, we can refinance your car! lol... what? " well you are upside down in the valve" yeah no kidding and we need to refinance that for better payments. They had all the info and showed me a crazy rate.. hit my credit, then said " give us $2100" yeah right
Review by SaruneK Coet2 months ago
This company is a bad refi company. Never heard from them with the refinancing paper work was told they were waiting on my phone call very bad communication they should be contacting the consumer with the results. Never received my down payment back took money out of my account after they told me my account with them was closed. Do not use them!
Review by Expensivedotcom Lurleen3 months ago
The entire process was easy! Impressed and helpful customer service.
Review by Dwana Colstock4 months ago
This is a real review, my name is Alan, and I have the utmost pleasure in my experience with AutoApprove. When I received my credit report from LendingTree I simply clicked on a suggestion that my interest rate and payment could be made lower by refinancing. As soon as I did, I received inquiries from a dozen companies and actually explored more with another company that claims to be great (REFIJET: BEWARE OF REFI JET!) RefiJet was first to bat and the rep was a nice guy, too nice and loaded my existing loan with an additional $8000 and an increases interest rate too! They wanted to slam me on one phone call, "slam" meaning they send you contracts binding you while they wait on the phone for you to send them over. Treated me as a gullible sucker, as if this guy isn't talking to a six figure self made business man who's purchased close to 30 cars, motorcycles, boats, properties in my life. I ended that as fast as it began.
In comes AutoApprove and Cynthia Berumen. This girl unfortunately had to get an attitude of a guy who by now researched that most refi deals are con jobs in disguise.
So she pays for the bad apples. Yet the truth is that she treated me with respect and as someone with an IQ above 70, and, I was still leary, up until she sent the paperwork and read carefully and there was NO HIDDEN scam. She got me a better interest rate and lowered my payment by $700 (I have a very expensive car). All with no fees, no hidden language, just a straight up deal as if you're sitting with a finance department at the dealership.
All done in ONE DAY!
If this is what you're in the market for do yourself a favor and call her direct
Cynthia Berumen | Loan Consultant
Refinancing your vehicle has never been easier!℠
Direct: 763-325-4564 | Office: 763-200-4560 | Toll Free: 844-9GO-REFI
Thank you Cynthia for a pleasant experience and treating a client as a human being.
Review by Nflo6 months ago
I owed a little over 13,000 dollars before I refinanced with Auto Approve, now I owe almost 18,000. CON JOB!!
Review by Coast6 months ago
My girlfriend recently refinanced her auto loan. Ray Brown lied about the monthly payment being less, it's the same. Lied about being from the bank, they are a go between. And now the total loan is 40% higher than what is was, wiping out all equity. Lied about the increase in the loan being an anomaly with how the interest is accrued and that won't be the actual amount. Called the bank direct and the increase is due to fees and taxes.
Total rip off, total FRAUD.
Lending Tree and Premier Members Credit Union need to be more careful who they have represent them.
Review by Ronal Sogofsky7 months ago
I spent $20 getting my papers to the loan rep but when I was getting ready to sign my rep dropped off the face of the Earth. I told him to call me at a particular time after work. Not once but twice he stood me up. If this is the way he wants to handle things I think he won't be there much longer. Very dissatisfied!
Review by Lisaida7 months ago
Austin was very attentive emailing me back in hours for the refinance of our car. I’m assuming because he could not get the rate where we wanted it he just stopped communicating because he could not get the sale. At least let your clients know one way or another, no communication is bad practice.
Review by Zuba Halikos8 months ago
The service is normal but they don't have much experience in it. They will treat you like a stupid if you don't know anything about finance.
Review by CSPrator11 months ago
Austin sales is a great rap for auto approve. He tended to every need answered every question. Austin save me a lot of money
Review by Damayanti11 months ago
Average and they are just like everyone else. Once You get to the point of no return the friendship ends. Just ok service.
Review by MoyraD Fathz1 year ago
Do not use this company!! Extremely poor customer service! I would not recommend this company. I feel bad for customers that do not understand financing because the lenders try to make it seem like you are getting the best deal around when really it's not. Unless you know the right questions to ask they will not be forthcoming with important information and in the end you will get screwed. They treated me like I was an idiot and had no idea what I was talking about even though I completely understood what was going on. When I decided this company was not right for me and politely turned down the offer, the loan consultant (Kevin Ward) was very rude and unprofessional.
Review by Leoguerra1 year ago
Do not buy a car at this place ..don't do it it was the worst mistake of my life the sales guys are just as unprofessional and getto.they lie and sell u a dream this place shouldn't be in business there just taking advantage of people don't do it to yourself
Review by Lottylittle Anarossi1 year ago
So I was just looking for my options into refinancing and then they did a Hard Inquiry on my credit even though I didn’t choose to apply to them. They couldn’t even do anything about it. HORRIBLE COMPANY
Review by Chisela Cabezon1 year ago
The loan agent I worked with was rude and treated me like I was an idiot, unfortunately they found a good rate and my laziness to find it myself, I used their service. After sending in my original documents, they sent me more later on which seemed ridiculous. I sent them in and they were processed. 2 weeks AFTER they were processed, I received an email and multiple calls saying I hadn't sent in the docs and my loan may need to be paid in full. I sent in the confirmations from UPS of it being sent/received and never heard back. I had to follow up with a different contact to find out it had been processed before this email/voicemail. All around terrible experience, just go to your local credit union.
Review by CryptexTV1 year ago
Great experience with them, no problems, very smooth transaction
Review by Tayanna1 year ago
Review by Sarkes1 year ago
I had to refinance a car after my husband passed away and Auto Approve made it easy and got me a great rate.
Review by DubaiCanadian1 year ago
Exceptional customer service and speed in processing auto loans. Truly the best refinance company that I have ever worked with with regards to refinancing an auto loan. I would definitely work with Auto Approve again in the future. Thanks
Review by Cli1 year ago
I wasn't sure what to expect and was so pleasantly surprised. I reduced my interest rate on my car significantly lowering my monthly payment by $100. I worked with this lovely woman named Sarah who was reliable and extremely helpful. It was a great experience and I would highly recommend it.
Review by Enrico1 year ago
Great people very fast good service
Review by Witchazel Derrow1 year ago
Lender was unable to achieve financing with a decent credit score, decent income, loan to value about 110% on a two year old car. Lender did not call or email me back. Rude and unprofessional. If you think there is any reason you are not an extremely well qualified buyer, don't waste your time. They cannot cope with even the most minor of credit challenges
Review by Tucan1 year ago
Excellent – no reservations, I would recommend this company to anyone.
Review by Treas1 year ago
thank you for the fast servers and being so nice on the phone and all the help........
Review by Demar1 year ago
I really like the way they talk nice to me and they are really cordial with what they offer.in other words I like the way they handle business for the people they are representing.
Regards, Edwin Deremer