I ordered a lift kit for my truck/trailer about two weeks ago. At first, with the first 2 orders there was confusion and AutoAnything canceled the orders. Problem - they never contacted me to let me know. And the reason for cancellation both times was a delivery address issue. It was several days before I contacted them each time only to find out that the order had been canceled. Finally, on the 3rd try, with the help of customer service and the accounting department, we finally got a workable order done. I never thought it would be so complicated.
After all was said and done, they gave me the part at cost and charged no tax. They ate the shipping cost and I basically paid the listed price for it. Then Fedex fouled everything up.
When I did contact AutoAnything by either live chat or phone they were always attentive and helpful. I found that communication was the key here and they tried.
When Fedex finally decided to release the package that they were holding hostage (for no apparent reason); I found that the kit was very stout and in excellent condition (new). It is what I wanted and I hope that all will go well with the install.
Would I use AutoAnything again? Probably. I would just request from them that they not use Fedex as their delivery agent and also to remember that communication with the customer is critical.
Review by Shochw5 years ago
Order some chrome for the front and a nice tri-fold for my new Ram 1500 and it came quick and it is greal looking on the truck. I will definitely use them in the future
Review by Tameca Simbotin5 years ago
Fast shipping to California. Great online customer service. Immediate price match. Very competitive pricing. Accepts PayPal & Google Trust. Everything great, except restocking return fee..and I didn't even open the package.
Review by CustomerMing7 years ago
Easy to shop, easy to have live chat, easy to reach someone on the phone. Everybody has been knowledgeable, even to the point of recommending not purchasing one of their products because it would've been a bad fit for my requirements. The prices are great, most shipping is free, they remember your viewing history. I've had nothing but positive experiences from these guys.
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