So, I have ordered a few times from AutoAnything. It's been a hassle every time! I have managed to get decent deals but only after spending nearly an hour on the chat and on the phone. Their checkout is always glitchy, trying to require you to choose a shipping option on each item when it should be free shipping. Their BIG SALE promo codes have never applied to any item I've wanted to purchase and when they do give you discounts, it doesn't seem to make sense and doesn't match the total in checkout? But if you want to spend time on a chat or on the phone they can manually enter an order...but It's just a cluster. Ain't got time for that! LOL
First time I bought from them was about 10 years ago and once recently with many attempts in between and one attempt today that I abandoned after getting the run around. I'm not sure how they stay in business?
Review by Ristoff6 months ago
bought a bike rack that said it fit 3 bikes , but it does not! auto anything said they have wait 3 days to get me an rma from manufacturer to return item . I did not buy it from the manufacturer and autoanything should just take it back. this is also false advertisement as 3 bikes do not fit on this rack!!!!! I never had a problem before with autoanything but never had to return stuff. seems like all these companies can false advertise on the web!!! Amazon does it as well.
Review by Yuanpei1 year ago
offer you coupons but then never allow you to use them. Every product I tried to buy on the website does not qualify for discounts. willing to price match, but why do business with someone who is dishonest to begin with.
Review by Baseemah2 years ago
Why tell customers that a part (denso O2 sensor) is in stock when it isn't? I ordered and they did match the lowest price found (including shipping/taxes), so I will give them that, but 2x since then I have received 2 different emails....... the first about 5 hours after ordering, saying that the shipping date has been delayed, first they pushed it back 3 days, then on the day it is supposed to ship...... they send another email saying the shipping date has been pushed back another 5 days. To be perfectly honest an order being pushed back by a week isn't a big deal, however I don't trust that when that day rolls around I won't be getting another email saying the shipping date is changed again. Obviously reading the other reviews on this site, I can tell that this happens a lot.......... or worse they send you the wrong thing. I talked to customer service and canceled the order and then ordered from another store. I guess the moral of the story here is don't order from this store if you'd like your purchase any time soon.
Review by Nedka3 years ago
Little background. I've been purchasing brakes and rotors from Autoanything for years now, through 2 different cars. I purchase the same Brake and Rotors (EBC), and these have always been great for me, and have always done me well..... Well, until now.
I purchased Rear and Front Brake and Rotor set for my vehicle. In under 5 months, the Front rotors have failed (purchased in mid to late April). Disappointed and pissed (but i understand things happen), I reached out to Auto Anything letting them know what happen. This is the conversation. Notice how "Noah", the person I chatted with, if you want to call it that, brushed me along and CLOSED the Chat session proactively. He pasted prescripted "jargon" in the chat window, and closed it preemptively. I had no chance to respond. He was not interested in a response, but wanted to make sure he got his "jargon" in, as if we were having a conversation. But his verbiage went into the windows quick, and then it was closed. Well Noah, I've saved the session so you can't deny it, and Auto Anything you loss me as a customer after several years of shopping at your establishment. Here is the convo:
I purchased EBC Red Brakes and Rotors (Front), and in less then 5 months the Rotors are warped! I've been a Auto Anything customer for some time now, and I buy exclusively Red EBC Brakes and Rotor for my vehicle. I am beyond disappointed, in Rotors failing this quickly. In fact, this is the first time I have ever had a pair of rotors "warp". Rotors were installed properly, as they did not fail immediately, they are dead now. Please advise on this matter. Not at all satisfied with this, and I would appreciate answers. Thank You.
5:18 PM I
Welcome to AutoAnything.com My name is I. I would be happy to assist you!
Hi . Please read my above message sir
Since it has been 5 months you will need to reach out to EBC to have them warranty them as we cannot do that here. You may also want to reach out to customer service and file that complaint to see if there is more they can possibly do for you!
Do you have their phone number?
That is it there in case you didn't have it!
If there is anything we can do to help you in the future, please let us know. We will be glad to assist you. Thank you for shopping with AutoAnything.com, have a great day!
The operator has ended the chat. Thanks for contacting AutoAnything.
NOTICE THE LAST LINES OF TEXT ARE ALL *, and nothing from me. HE PASTED ALL THAT CRAP IN THERE, GIVING ME NO CHANCE TO RESPOND THEN CLOSED THE CHAT SESSION. Never again.
*Personal information redacted by admin
Review by Legendtriks4 years ago
Well order a bug guard for my mini van told them what I wanted even the part number. Said not the shirt stubby one wanted full length. Well for the short stubby one for like $60.00. Ok not bad price but still going rate, sny way to return it for the one I wanted would cost me half that price an no where in the area they sent me to ship back was around where I was. So they take your order ship the wrong item over price for shipping it back. Have to jump through hoops just to find out they don't have the one you want. Their names states it all.AUTO but ANY THING . No way never again. Now have 2 will get the one I want later from dealer.
Review by Zentreadi4 years ago
SO I PURCHASED A SET OF PIAA LIGHTS AND BRACKETS FOR MY WRANGLER. PAID EXTRA FOR OVER NIGHT SHIPPING AND OF COURSE I ONLY RECEIVED ONE THE NEXT DAY. THE OTHER CAME THE DAY AFTER. ALSO I SEE ON THEIR WEB A PRICE GUARANTEE BUT WHEN I CALLED THEM TO MATCH A CHEAPER PRICE I SAW ON AMAZON THEY TOLD ME THEY WON'T MATCH THE RETAILERS ON AMAZON ONLY AMAZON ITSELF WHICH MEANS SALES TAX THAT I DIDN'T PAY BECAUSE I'M OUT OF STATE. THE OTHER RETAILER WAS ALSO FROM CALIFORNIA AND THE PRICE WAS 15 ON THE LIGHTS AND 12 ON THE BRACKETS LESS. ANOTHER PRICE MATCH SCAM. SHAME ON YOU AUTO ANYTHING. I WOULD HAVE BEEN A GOOD CUSTOMER FOR YOU.
Review by Jezzarob5 years ago
The prices and selection on this site are ok, but there are plenty of sites to get the same thing. You can't rely on the reviews because not every customer can review their purchase. I bought some replacement tail lights here and noticed a few months later that they had melted. Of course they were out of warranty by the time I noticed it, but at least I wanted to be able to note this in a product review, however I was told that only random customers were "allowed" to review the products they bought.
Review by Nitrox6 years ago
They don't offer gift cards/certificates. What kind of online site doesn't have this option these days? My husband wants some items from this site. I would like to get him some of these things...but I don't know/care what he wants for whatever year/make/model of his various vehicles. They are missing out on a lot of money because I am going to look elsewhere.
Review by DeGrey9 years ago
Just had the worst customer service experience I've had in awhile. Ordered some nerf bars for my truck from AutoAnything. They sent the wrong ones. Had a nice conversation the other day, and agreed to pay extra to have the right ones sent immediately. Expected them by now. Checked the order status and found they were "awaiting payment." Not good, but what's even worse, when I called, the CSR was very rude. Either learn to deal with your mistakes, or get out of business!
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