I just want to inform everyone that is thinking about purchasing from AutoAnything.com.
DONT PURCHASE ANYTHING FROM THEM!!!!!!!!!
I am a very fair and honest person but I have gotten totally screwed by them.
I purchased a complete front and rear set of EBC brake pads for my 2013 Nissan Altima Coupe from Anything.com. I received the order in two shipments. The rear pads were delivered one week later and the front pads were delivered the following week.
When I received the rear pads, I attempted to install them and realized that one pad was missing the wear sensor. I called AutoAnything.com customer service and explained the problem. Customer service told me that he would have to notify the manufacturer which could take two days to get an answer and then he would email me the answer. He told me he was not allowed to send me another set of rear pads until he received an answer. I did not hear back from them and I called them back. They told me that they sent me an email but I never received an email from them. In the meantime, I could not wait for their answer because I needed to replace the pads so I went on and installed the rear pads without the sensor.
Next, I received the front brake pads a week later. I attempted to install them and realized that they did not fit. I called customer service and was transferred to tech support. I explained the problem and he told me to try and install them without the metal guides. IT DID NOT WORK. I called him back within 10 minutes and had to leave a voice mail. I did not hear back from him and left another voice mail an hour later. I did not hear back.
I finally called customer service again and talked to a very nice woman. She connected me to the same tech but the only thing he suggested was to send me a different brand of pads for the front. I told him that I did not want to have two different brands of pads on the automobile. He therefore was not authorized to send me a complete set of the front and rear pads of the same brand so, he was not able help me and transferred me back to customer service.
Here is the end result:
Customer service could not make any concessions so they sold me a different brand of front and rear pads at their going price which I paid $24 more than the original defective and incorrect pads that I ordered.
AutoAnything.com made $24 in ADDITION to the original cost and I LOST two days of time and aggravation.
I WILL NEVER PURCHASE ANYTHING FROM THEM AGAIN and if YOU are smart you will not either!!!!!!!!!!!!
Review by Nedka3 years ago
Little background. I've been purchasing brakes and rotors from Autoanything for years now, through 2 different cars. I purchase the same Brake and Rotors (EBC), and these have always been great for me, and have always done me well..... Well, until now.
I purchased Rear and Front Brake and Rotor set for my vehicle. In under 5 months, the Front rotors have failed (purchased in mid to late April). Disappointed and pissed (but i understand things happen), I reached out to Auto Anything letting them know what happen. This is the conversation. Notice how "Noah", the person I chatted with, if you want to call it that, brushed me along and CLOSED the Chat session proactively. He pasted prescripted "jargon" in the chat window, and closed it preemptively. I had no chance to respond. He was not interested in a response, but wanted to make sure he got his "jargon" in, as if we were having a conversation. But his verbiage went into the windows quick, and then it was closed. Well Noah, I've saved the session so you can't deny it, and Auto Anything you loss me as a customer after several years of shopping at your establishment. Here is the convo:
I purchased EBC Red Brakes and Rotors (Front), and in less then 5 months the Rotors are warped! I've been a Auto Anything customer for some time now, and I buy exclusively Red EBC Brakes and Rotor for my vehicle. I am beyond disappointed, in Rotors failing this quickly. In fact, this is the first time I have ever had a pair of rotors "warp". Rotors were installed properly, as they did not fail immediately, they are dead now. Please advise on this matter. Not at all satisfied with this, and I would appreciate answers. Thank You.
5:18 PM I
Welcome to AutoAnything.com My name is I. I would be happy to assist you!
Hi . Please read my above message sir
Since it has been 5 months you will need to reach out to EBC to have them warranty them as we cannot do that here. You may also want to reach out to customer service and file that complaint to see if there is more they can possibly do for you!
Do you have their phone number?
That is it there in case you didn't have it!
If there is anything we can do to help you in the future, please let us know. We will be glad to assist you. Thank you for shopping with AutoAnything.com, have a great day!
The operator has ended the chat. Thanks for contacting AutoAnything.
NOTICE THE LAST LINES OF TEXT ARE ALL *, and nothing from me. HE PASTED ALL THAT CRAP IN THERE, GIVING ME NO CHANCE TO RESPOND THEN CLOSED THE CHAT SESSION. Never again.
*Personal information redacted by admin
Review by Kmcgarrigle Pelanis3 years ago
After reading all the reviews, I was leery of ordering from them I have to say, I ordered online, got email updates within the first few days of all shipping status, and got exactly what I ordered in record time. My dealing with this company was great. No complaints at all, and I would definitely order from them again.
Review by Richelie Calamatta3 years ago
Please do not waste your money on buying the Putco Switchblade LED Tailgate Bar for your truck. I had it installed professionally and it stopped working within 3,000 miles of use. When I called Autoanything to get my money back they wouldn't give me a replacement unless I uninstalled it and paid to ship it back. Also wasn't a guarantee they would replace it. I was not about to pay over $100 AGAIN to have it uninstalled and shipped. I sent them videos and everything and after about 3 weeks of talking to about all of the customer service reps I asked to speak with a manager and she did was give me $60 back after I spent $260 on this broken item. Thanks to them I have a brand new beautiful f150 that has a messed up looking tailgate bar on the back making it look like crap. Thanks! Please stay away! they are nice in the beginning but when you ask for your money back it is a nightmare.
Review by Foulon3 years ago
Bought Spyder replacement headlights for 2003 Suburban. Mechanic could NOT adjust them! I looked at the frame of the passenger light and it is cracked. Called Customer Service and spoke with Karina.She completely dropped the ball! As requested, I sent photos and then never heard from her again. Fast forward to this day 06/26 and I had to call again to find out what is going on. Guess What??
Someone else looked up my complaint and notified me that the mfr would not cover the crack as part of the warranty. The so called Customer Service Agent kept downplaying my problem and finally offered me a discount to buy new lights. If you buy from this lousy company; You will get What You Deserve! STAY AWAY...........Far away! There are numerous companies to choose from out there. P Keenan
Review by Dipshikha3 years ago
This company is the worst ! I purchaced on a sunday night paid overnight shipping so i would expect to get on a tuesday . But no they said i will get thursday . How does that work ! They will o ly give me 10 dollars back . ! For shipping ! Never again. ! Please be carefull ! If u need ur stuff asap !
Review by Eduffy3 years ago
I placed an order at night and called the meet morning to cancel two hours after they opened. They said the order was cancelled, but I get an email at the end of the day saying they cancelled the order but the items shipped. It also said to call when I received the shipment and they would send a return label. I contacted them several times and never received the label. Now I'm waiting to find out what will happen with a disputed charge I placed with the credit card company. This process has taken three weeks so far.
Review by Telu3 years ago
Beware that what you see is not what you get. In trying to return, they say the image is a "sample" and could vary from the product. I even asked..so if you show red and get pink, that's good enough for you? They said, "sample images may vary, so yes."
It took a Herculean effort and escalation to even get a refund. Sending out today and will update once they credit fully (which they said they would). Steer well clear of this. It's another one of those company's that has Trump-esque ethics (none).
Review by Pathanjali Likesit3 years ago
I purchased a $157.00 set set of floor mats for my '56 Bel Air and they didn't fit properly and they want to charge me a 15% restocking charge without photo evidence ! I think these folks need to take a class in customer satisfaction and one on how to retain repeat customers as they sure lost out on any future business from me. I'll be returning the mats and just fight it out with Visa.
Review by Kenneae SandovalMarchant3 years ago
DO NOT BUY Saddleman Universal Leather Seat Covers
Part #: E 196015
These seat covers are a waste of money as they are cheap quality. After eight months the leather started to peel and the company wont stand by their product speciously claiming that it is only warranted for 30 days. I think that when I pay nearly $90 for a seat cover it should last more than 8 months!
Review by VeryUtils3 years ago
The airbag came missing 2 parts. I needed the airbag for the next week so I called AutoAnything. The person promised the part would go right out and he would email me a tracking number. Two days later I never got an email so I called back and a woman said the same thing, it would go out and she would email me a tracking number. Two days later it didnt go out and I called back and it turned out they ordered the part from the manufacturer and never bothered to tell me. The part finally arrived but 3 days too late. Since they messed up three times they might have rushed the shipment so I could meet my deadline but didnt bother. I dont know if this is a regular practice for AutoAnything but my experience was pretty bad!
Review by Aiono3 years ago
I had ordered a TBS a few days ago and found out that my card had not went through and order was cancelled. So next time I went to the bank I found that they charged me 3 times for I part I was never receving so instead of 30 the charged me 90. I'ma call them tommrow I'll let u know how it goes. Goes to show don't order anything from this place and I can say I never am again
Review by Marsel Kanthima3 years ago
I bought the shock absorbers, they sent me wrong. After the return I waited 3 weeks. After that time, I received only one. Just wrong.
Review by Yasiel3 years ago
I'd like to start off by mentioned that the individual that helped me on their chat feature was SO nice and helpful, but the service I got after my order made it clear that I NEVER EVER need to order from this company again.
I ordered (2) replacement bulbs for my Kia Optima Hybrid and chose the overnight shipping selection - since my headlight was out, I wanted to get them as soon as possible. After 3 days, I e-mailed them and asked about the overnight shipping and was told:
"Our expedited shipping options only affect the delivery speed of the order, and not the time it takes to process and complete your order. Processing time can vary for each item, as many of the products that we sell are custom-made or assembled to order, and in some instances may take weeks to complete."
While I understand that - they're bulbs. Not custom-made. And hopefully they're not assembling my bulbs to order. The e-mail stated the estimated shipping date is 4 to 6 days from now. I understand retail and I understand inventory, but cannot fathom why it would take 7 to 9 days for bulbs to leave a warehouse.
Review by DeniseDZ Rabotski3 years ago
Worst experience ever will not recommend this company for anything but dog dropings
Review by Chummy3 years ago
I bought some nerf bars from them and there were no mounting hardware. I called and he told me tuff SH**. he had 700 people on hold wanting to buy and then hung up.No help[ no support. i finally called the manufacturer and got help. Hat a joke auto anything is all they want is your money and will tell you anything to get it.
Review by Schmeca Gansbuehler3 years ago
This company is a scam and a fraud. Theye have stolen my money and will not give me a status update on my product. I purchased front and back row seat covers Jan 8 with a ship date of Jan 20-24. I received a revised ship date on Jan 24 of Feb 14. On Jan 28 the product was shipped and delivers Feb 3. Only the front row was delivered. I called customer service who spoke with the manufacturer coverking that stated they did not receive the backrow order. The order was resent and I was to be emailed of the status. No email. Called on Feb 10 to check status and was told ship by Feb 17. No shipment. Called on Feb 28 to check status and the mailing label was created but not sent and the manufacturer didn't know why. Customer service was suppose to check and email me next morning, never did. Called Mar 1 and the customer service rep couldn't get through to manufacturer so they were going to call me back once they got an answer. Never called. I called Mar 2 and was on hold for an hour only to be told that the customer service rep still couldn't get through to manufacturer, coverking. I spoke with supervisor who said that I could not return front row as the product had been put on my car and she could not provide a ship date. Do not ever purchase from this company.
Review by Yunmeng3 years ago
I wish I would have read these reviews first. I ordered front and back seat covers. Front fit perfect (but with no instructions it took forever to install). The back are the wrong ones with no opening for the middle seatbelt. When I called they just kept insisting that they certainly were the right ones because the manufacturer said so. I kept telling them otherwise. They then told me to put the covers on and send them photos of why they don't fit. ???????? I kept telling them they were the wrong ones. I use a flip top phone, I cannot upload photos (or send) and they tell me I'm wrong simply because they don't think they have to answer to anybody. They simply refused to acknowledge any error on their part or that they have an obligation to correct their mistakes. Please will somebody take them to task?
Review by StrawberryPie3 years ago
I have bought OPTIMA Yellow Top Battery for my Prius. First Order arrive in good packaging but it had greese, edges chipped off, label peeling off. I called them, send them pictures while I was on the phone with the agent. He said it won't happen again and I made it clear it should be in the new condition.
Long story short, after few days I received the replacement battery in poor packaging, label peeling off, dirt on the sides, label chipped off and Bent Negative Post (breaking apart). I returned, wasted 2 weeks with them. Worst.
I AM UNABLE TO LEAVE REVIEW AT AUTOANYTHING.COM. CHEATERS.
Review by Ryans3 years ago
I ordered new Kyb shocks and thought they felt wrong. Took my car to my dealership for oil change and they said both shocks I replaced were leaking.Only had them on 45 days! What a joke had to spend more money to replace them with dealer shocks.Will never order from them again,I'm very mad and out $400.
Review by Airhero Cappe3 years ago
I ordered a set of WeatherTech digital floor mats and accidentally selected overnight shipping (showed no charge, initially, which seems to be a glitch). I immediately tried to cancel the order, but customer service was closed (weekend) and the online option hasn't confirmed. I called Monday to cancel, but their "system" takes 1-2 business days to process the request, and they can't guarantee the order won't ship before the cancellation gets processed. In this day and age, there is absolutely NO EXCUSE not to be able to process a cancellation, especially when it comes literally minutes after the order is placed. I will never use this company again.
Review by Silmara3 years ago
I purchased Spider Halo Headlights and led Tail lights for my 2007 Ram truck. My truck looked sharp. I realy liked these lights. I noticed after 6 months that my $155.00 tail lights had 2 of the led bulbs in one of the lights were out. Auto Anything and Spider would not do anything. I had spent about a $1,000.00 with Auto Anything and no help. I didn't expect to spend 155 dollars every 6 or 7 months for lights. I thought Spider was a good brand and that LEDs would last a long time. They both lost me as a customer.
Review by Wingingatlifemums3 years ago
We installed rain guards ordered from Auto Anything. Hours past the recommended 12-hour wait time, we tried the windows. One guard was catching and making the window motor run hard so we removed them. Contacted Auto Anything for return or exchange. Because they were installed, they won't take them back. Talk about Catch-22. They want us to reinstall them, tasking our truck's window motor again so they can have a photo to see if maybe, perhaps, possibly, the maker of the visor can do anything. Ridiculous. Never again.
Review by Painterpop Einwalter3 years ago
I purchased an INNO ski rack for my Equinox, not realizing my factory rack would not be able to accommodate it. So I asked a customer representative at autoanything.com to see what I needed to get my ski rack installed. They had me purchase a $280 roof rack. Because it was the end of the ski season, I kept the ski rack in the box until this season. Finally getting enough snow I decided to install the ski rack yesterday. Come to find out, it does NOT fit the rack they had me purchase. I contacted autoanything.com and they refused to exchange the brand new, in the box, ski rack for one that would actually fit the $280 rack. I do realize it is outside (well outside) of the 30 day policy, which is why I am not requesting a refund, just simply wanting to exchange it for one that will fit as I was assured by their customer rep that it would. Not taking responsibility for inaccurate information and having a customer purchase more items for nothing is not ok by me. I will take my business elsewhere as there are many auto parts/accessory dealers out there.
Review by Mellrose3 years ago
Bought a nice Thule aeroblade roof rack and (I thought) saved some money. It did not fit according to the instructions so within 2 weeks I request to autoanything.com to return it. I agreed to pay shipping, but a week later I receive an email from autoanything.com saying they need to charge a 50% RESTOCKING FEE. Now I am out $500, have a rack I never installed, do not want, and it would cost me $250+ just to return. Now going to try to resell it on my own. If you buy anything from autoanything.com, don't plan on ever returning it.