Broke down 5.15 last night. Recovery vehicle was with us within 40 minutes. Auto aid phoned 60 minutes later to confirm everything okay .Vehicle and myself taken home all within 90 minutes. Friendly and efficient service.
Would definitely recommend.
Review by Chairaldy1 month ago
I have needed them twice, the first time they took over 3 hours to get to me. It was a battery failure and they got me started and then the engine failed again within a couple of miles, it took nearly two more hours by which time I had to be towed home as garages were closed!
The second time I had a puncture on a forest road my phone kept cutting out as I was in an area of poor coverage. The autoaid phone operator had repeated back my name and number before I lost contact.
I was rescued by a wonderfully kind man walking his dog.
Autoaid did NOT even mail or call after the event!!!
Review by Marivid Sakutov2 months ago
Terrible company to deal with. You get what you pay for. They put the safety of my family at risk. I'm sticking to the AA.
Review by Josalynn2 months ago
After the rear tyre on our motorcycle split and we were unable to carry on, without any hassle a recover van pick us up and took us to our home address, would like to thank all involved in our recovery, excellent service and well worth the money to become a member.
George and Wyn Scott.
Review by Keffira2 months ago
Love this company! Reasonably priced and simply call the breakdown company closest to you. Used them 3 or 4 times over approx 4 years, at all times of day, and always been treated well. Used to have to pay up front and them claim back - was always repaid promptly. Thank you AutoAid.
Review by Raedwald Luthcke2 months ago
Was unsure initially about using a low cost service but purchased on the basis something was better than nothing and the RAC was trying to screw me over on renewal price. Anyway a couple of day ago the car broke down 100 miles away from home and had no choice to give autoaid a call. If I am completely honest I did think 2 hours to get someone too me was a long time, but the fact they lifted my car and drove took me the 100 miles home was reassuring. There was a couple of different tow trucks involved and a swap over location and I was informed by autoaid by a phone call and text at every step. All in all would like to say thanks to autoaid.
Review by Lq2 months ago
Terrible company to deal with. You get what you pay for. They put the safety of my family at risk by saying my car was fine to drive despite the engine repeatedly cutting out on the motorway!! I'm sticking to the AA.
Review by Iszismael3 months ago
Have been with donkey's years with Autoaid but had the good fortune to never use them. Finally had to call for their help yesterday and the entire process was very smooth.
The recovery van came in less than an hour, the guy was very helpful and to top it all, they called later in the day to check if every thing is alright. Pefect
Just one request - Your customer validation process is too long. Try shortening it pls
Review by Pascucci Eboda3 months ago
My wife's car broke down due to a gearbox failure about 200 miles away from home and Autoaid's helpline staff were really helpful and made arrangements for my family and car to be transported back home quickly. Autoaid even called me after some time to ensure that everything is going smoothly.
The best thing about Autoaid's plan is that it covers me and my wife for any vehicle that we are driving. No hassle and very good service!
Review by Amoateng Huergo3 months ago
I called Auto Aid due to a flat tyre, the guy on the phone was lovely and a recovery van was with me within half an hour. Brilliant service
Review by Dimitria3 months ago
We took out cover costing £59.99, then asked for a refund about a week later and got £23.19 back. The reason we asked for a refund is we got a flat 250 miles from home, out of business hours and because we discovered our other spare would only get us to a garage and not motorway worthy they wouldn’t assist. Wouldn’t even offer a 24hr tyre company. If we didn’t have a spare, they would! Utterly useless.
Review by Judies3 months ago
Had to call them after only a few days of taking out cover. Gear linkage on vivaro van. Chap from Victoria Recovery new exactly what to do to get us back on the road.
Only down side was we had to wait a couple of hours but it was a sunny busy saturday. The staff at the call centre kept us informed, sorted out our location and were helpful.
Good price for assistance including recovery if we had needed it.
Review by Subcooled Chapados3 months ago
Superb service. Professional staff at call centre. I received an immediate text advising me I would have a breakdown vehicle with me within half an hour. It arrived within 20 minutes. My car needed to be recovered and that was also arranged immediately. Thank you!
Review by Niuniu3 months ago
Over 2 hours for recovery truck to arrive ( actually 2hours 30 odd).
I was told that 1 company would be recovering me only to be told by a different advisor that it was a different one.
The chap who recovered me was spot on and I thank him very much.
Review by Sanddunes Iafornaro3 months ago
I have just renewed my policy. I have not had to use this company for a breakdown but judging from the experience of talking to an advisor on the telephone, I have serious misgivings. He was the most unhelpful, arrogant, unpleasant and miserable piece of work that I have had the misfortune to come across for some time. Were he in my employ he would be clearing his desk.
I just hope that his attitude is not repeated if I ever have need of their services. Regardless, I will look to replace them next renewal.
Review by Brazen3 months ago
First Class service having broken down on the M25 at 11pm on a Sat night. Recovery vehicle appeared within an hour - checked the car over and decided on recovery to my home in Milton Keynes.
Home by 0115 hrs Sunday morning. Constant update by phone and text. It does what it says on the can - very well.
Review by Jimble Melchionno3 months ago
Fortunately not had to use their breakdown service, based on other reviews.
Policy was easy to set up and was recommended by MoneySavingExpert but wonder whether this is a good call based on other reviews here from people who had to call on their breakdown service.
Really upset with their pestering as my renewal is due. For example today I’ve already had one email and two text messages nagging me to renew, with no option to unsubscribe or opt-out.
Review by BarbF3 months ago
I’ve had to use them several times and have always been really impressed with the service, especially the value for money.
Review by Chhun3 months ago
Having had problems with both AA and RAC I tried Autoaid for the first time last year. I had a breakdown on a Sunday afternoon and the recovery was there within an hour. Unfortunately the truck wasn't big enough for my car so another one was called. He was there in 15 minutes. I could not be more pleased with Autoaids response.
Review by Selliah3 months ago
Had two call outs this year. Once when I had a flat battery at home and once when I put petrol in a diesel car.
They were with me within an hour both times and solved the problem.
Review by Terranc3 months ago
absolutely shocking service, call centre completely incompetent. They left us stranded with a young dog for 3 hours and gave the wrong information to the recovery driver. Shocking and we were recommended by money saving expert to come to these guys! Managed to get the car recovered and home after 3 and half nearly 4 hours. A very fed up and distraught mum of the young dog who had to watch as her puppy had to stay in the car alone as the car was being towed home.
Sort it out and get a better call centre to save the stress!! It’s bad enough and scary enough to break down let alone to have to wait so long and have such poor service. We truly thought we would never get home !!
Review by Abdulmajid3 months ago
Car wouldn't start at home so made a fairly quick call to the helpful operator and a mechanic was sent to us promptly who had the car running in no time. Really good value cover. Just purchased for another year.
Review by Angela Messenger3 months ago
Hi i just wanted to thank Auto Aid and Wakefield Autos for their excellent service today in helping retrieve my car keys that I stupidly left inside the car after shutting down the boot lid. The Wakefield Autos operative, Andy is a credit to Wakefield Autos. He was extremely polite, professional and he was determined to retrieve my keys. he spent nearly an hour with me and I'd like to commend his patience, tenacity and persistence to see the job through. I will also recommend Andy to Auto Aid. Thanks again, Dave Moeser
Review by Dvieth3 months ago
Great service from start to finish!
The customer service representatives talked me through all the options when recovery wasn't possible and let me then choose between catching the train back home or a hire car. My car was recovered back to my home the following morning without any fuss.
I'm so glad I took out this cover for piece of mind when I did and would recommend you do the same.
Don't waste money on fancy brands when these guys will take care of you, should you need them to!