Got a great vehicle, great price and great biweekly payments, thank you sergio at drive now glendale.
Review by Watunna5 months ago
I had a great experience! The staff at Auto Action Glendale were great and knowledgeable! Truly an amazing experience!
Review by Sueberryboo6 months ago
Had a great salesman and purchased a great car. Sales man Will really took care of me. Had me driving my new BMW in less than an hour, go see Will at the Glendale store, he is awesome.
Review by Tanco1 year ago
The salesman was a nightmare! I have bad credit so I put up with more bs and paid too much. Then at the last minute he doubled my down and raised my payments over $100 a month. I refused to sign the contract. They pushed hard. I said I wanted my trades title back since there was no deal. He refused. He finally handed me the cash difference on the down payment. So I signed.
If there is any issue the staff is NASTY to you. No matter how you approach them. They talk in circles and demean you. I return the tone and thet can't handle it. It's been a nightmare since the first day! It hasn't stopped being a nightmare. No one will get an actual supervisor to speak with me.
Now Karen lied to me. Straight out. She said she spoke to my boss and He confirmed I do not work at my job. That NEVER happened. She yelled at me, said she would just repo my car and hung up. I called my boss who is LIVID! He NEVER said that. He called and got the run around. If he doesn't receive a call back he is informing his lawyer. Such bold, slanderous behavior.
I hope I can update that an actual higher up calls and corrects this issue. I'm not counting on it though. Horrible customer service and horrible people so far.
**** IT ONLY GETS WORSE!!!
I paid it off and they STILL are the worst company to deal with. They REFUSE to s3nd my title and told me to go buy one. I already did when I bought the car!!!
They all lie, cheat and have no basic decency.
Apparently Alex is the owner, as he stated he has no boss. Which is completely untrue!
YOU CANNOT RUN FAST ENOUGH AWAY FROM THIS COMPANY!!! Go to LITERALLY any other dealership and you'll be off to a much better future.
Review by Tma1 year ago
Me and my fiancee financed a car from auto action. We had our Nissan armada for only a week and now it's in the shop. We're paying a $300 deductible after only having it for 1 week. Not only that our vehicle was accidentally sent to an auction. When I called about picking up my vehicle they said they couldn't find it. I had to wait 2 weeks to get it back. When I got it back it was missing license plate that I already purchased. I was also missing items from my vehicle. When I asked about my missing items they told me it's not the dealership problem it's the tow truck driver. I feel like they treat their customers like 2nd class citizens. They're degrading when I asked to speak with a supervisor they claimed they don't answer to nobody. I had more than a quarter tank got it back below the E. My name is Jessica Cabrera
Review by HanSwi Whiskerd3 years ago
I've been searching for a truck for some time now, but wasn't able to get financing. Arturo was able to help and even included a free warranty, oil changes, and roadside assistance!! I was in and out with my new truck the same day! My sister also got a new car there! Def would recommend!
Review by Hayakawa3 years ago
I have bought 2 cars from auto action now and haven't had any problems with my credit and getting the car I wanted. If I have a service issue I know im covered with their 12 month 15,000 mile warranty which is really nice. They also have a large selection of cars to choose from, I would definitively recommend all my family and friends there.
Review by Hallynck Bokkel3 years ago
I came to Auto Action with very bad circumstances... Bad credit, upside down in my current car, little to no down payment and was desperate to find a way out. I had a very long conversation with Rick, who kindly took the time to review all of my information and was incredibly helpful with his recommendations. He saved me from making some very bad decisions that could lead me into even worse debt! At the end of the day I did not get a car, and he did not get the sale, but through that conversation alone, my faith has been completely restored in humanity. He could've been a typical salesman and manipulated me into a sale that would appear to be a good solution from the outside... But completely ruin me on the inside. I would recommend this place to anyone who finds themselves in a similar,desperate situation, this guy will give it to you straight!
Review by Sensée Atalante4 years ago
They were beyond friendly and took the time to know us and listen to our needs would highly recommend to friends and family :) two thumbs up
Review by Mamacita4 years ago
Vince was real helpful and really worked with me. I am going come back again and telling my friends and family about them .
Review by Midahurys4 years ago
This company says the cars a trustworthy and reliable and they put on a friendly smile making you feel that you are in good hands and they are your friend until you sign 400 pages of contracts locking yourself into a legally binding car that will work for a month or so until something inevitably goes wrong you take it to their shop a few times unaware that the car will be useless before you finish paying it off and have to get another car from CON ARTIST car lots Auto Action is no different from Cactus Jack and all of the other legal criminal enterprises take the bus you will save money and hair from stress
Review by Minelli Esgate4 years ago
These guys were great, they worked with what credit I have and got me in a car the very next day. Since the car I picked wasn't ready same day they were nice enough to drive us home rather than have a 2 hour bus ride!
Review by Rovir4 years ago
Excellent customer services. The staff are professional and well knowledgeable of their products.
Review by Nutgrove4 years ago
I bought a 2005 Dodge Durango pay 400 per month. Come to find out that the Durango I bought is a 2004 from what the VIN says.
It also has a CD player that does not work.
Air comes in from the right passenger door.
The sunroof leaks.
The tires were horrible and they only replaced the 2 front tires with 2 used tires that weren't even that good.
It was so dirty when we bought it.
There are scratches and dents over the entire thing.
The speedometer does not work right.
They wouldn't even provide a car fax.
I don't feel safe in this car at all especially with my kids.
The only positive is that my husband had lost his job and we had fallen behind in payments and they did work with us to help get us back on track.
I guess I just have to deal with it since I don't have the best of credit, but my mom and dad were in the same boat and bought a car from Quik Auto and they got an awesome deal, very good payment and the car they bought it reliable and a lot nicer. Just really check out what you are buying and shop around. This was the first place that approved us and we rushed into it because we really needed a vehicle that would fit my entire family and this was the only thing that worked. I just really regret that we were not able to take the time to find a better vehicle.
Review by Charlies4 years ago
I'm not nearly a satisfied customer it hurts me because I feel like I just wasted $1400 down the drain! Wouldn't RECOMMEND to ANYBODY!! Customer service HORRIBLE, AS EASY AS IT WAS FOR THEM TO TAKE MY MONEY IT SHOULD BE AS EASY FOR THEM TO MAKE SURE IM SATISFIED!!
Review by AFDurette4 years ago
they are reliable peole you can trust. My name David Paderez.
Review by Gramsobiewtepistolety Patlen4 years ago
I went to auto action on country club. To make a long story short. Props to joey Sanchez. Great job, period!
Review by Seandre4 years ago
I can in and told them what I needed financially, and Vincent and Joel went above and beyond to meet my needs, making this an awesome car buying experience all the way around! Thank you guys, I appreciate your good work!
Review by Rajun Balmert4 years ago
I had an amazing experience!!! Joe Peterson was wonderful, patient, and had amazing customer service!
Review by Marecho4 years ago
Awesome service all all around!!!
Review by Elnora Mylin4 years ago
I was given a chance considering my credit wasn't in my best interest. Everyone was professional and friendly.
Review by Xuanyu Kamagra4 years ago
I was in need of help and Joey Sanchez. Delivered great service and was very knowledgeable at his job.. i would recommend buying a good car from him..thank you for the good service..
Review by BeritPedersen Ea4 years ago
My experience with your dealership has been horrible. There were a few decent employees, but mostly, no one is willing to deal with us. Both cars had safety issues and no one is willing to correct them. Now we are stuck with a vehicle that is practically inoperable and we are being told they won't fix it. It hasn't even been 48 hours. Your salesmen have lied to us regarding the vehicles, they have lied about how they are going to fix the problems, and they bounce us around on the phone so much to confuse us. Then when we go in there to talk about the safety issues, your salesman looks at us and says they're really getting sick of this. Well, WE are sick of this. We have small children and wanted a safe reliable vehicle. And for $10,000, on a vehicle that is only worth $6000, I should have a safe, reliable vehicle. I will let everyone I know not to do business with your company. This is the worst experience I've ever had when getting a used car. The Van Buren location is just as bad as the one on Glendale.I have pictures of everything wrong on BOTH cars.
Review by Latchmere4 years ago
I had a great experience everyone was so nice and helpful. Did not give up con me until i got out of there happy with the car i wanted. Even went out of their way to drive me to their other locations.