Auto-doc.pt Reviews

Placed three orders so far and all of them were fulfilled without problems although shipping time could be faster.

Convenient shopping. Fast and trustworthy deliver.
10/10
Thank you!

perfect, and very faster, i recommend

As Expected.

THE BEST...I RECOMMEND...!

Not the best.bought some brembo brake discs from these.but they have proved faulty ( warped after 2 months )tried to email them but they havnt even replied.

Everything fine, good product and good service.

Products as described. Unfortunately shipping time wasn’t satisfactory...

Branded product at an excellent price with outstanding delivery , will definitely use this supplier again.

Many of our customers and personal friends use this platform, only positive feedback untill now. Fast shipping at very reasonable prices, we can easily recommend your services to everyone. Keep up the nice work, best regards

Impecavel 5*

Stay away from these people. This was the worst online shopping experience I ever had. Anything that could go bad, did.
They sent me two sets of luggage compatment springs.
One didn't fit my car, the other didn't have enough strength to lift the door of the luggage compartment.
So, I wanted to return them both. The ones that didn't fit, they accepted to reimburse me. But the others, they said that they had to invoke the warranty, because I had already tried them on my car.(that is not true, I was legally entitled to return a defective product in the first two weeks for a full refund). So, they gave me this warranty form to fill, which was actually more complex than my tax returns. I filled it, making it explicit that I never even used the things, that I put them on, saw that they didn't work, and removed them immediately. Now, they wanted me to shoot a video of the whole thing. So, I was supposed to mount them again, shoot a video, and wait for their verdict. I lost my patience and I simply returned the whole thing, citing the legislation that entitled me to do it. They went ahead and reimbursed me the part that didnt fit, but proceeded to send the defective parts to the warranty, against my wishes. I waited several weeks, until the manufacturer finally agreed to reimburse me. Now, they needed my bank information, because they would not credit my paypal account like they did for the other item. I sent them the information, and I waited, and I waited. Finally, I got fed up and contacted them again. They claimed that they had paid long ago, which they hadn't. So, now, they wanted to see my bank statement. I did send them the bank statement, and only finally then, almost a month later, they credited me on ... Paypal, which they said they wouldn't do before.
This experience was almost surreal. Do stay away from this business and be careful, for they operate under a bunch of different names,

EDIT: In answer to Auto-doc's response, it is not true that the springs had any vestiges of having been used. They were simply put and removed in 5 minutes, and I returned them in the exact same condition I received them. Also, in case of a defect in the first two weeks, which was the case, the customer has the option of returning them for full reimbursement, rather than under warranty. But the main issue is the insane complexity that is dealing with Auto-Doc. They make you jump through hoops to achieve what are your basic rights as a consumer. If it was up to them, I would have to install the springs again in my car, and shoot a video, before they were satisfied that there was a problem. Their bureaucracy is horrendous. That's the main reason i advise other customers to stay clear, not because of the defective part, which wasn't their fault, but rather the insane amount of work they ask of you to get your problem fixed.

Excellent all ways, parts quality, tracking information. Would buy again.

Best price, best parts, best team ???

Trusty and fast to order ;)

The metal links were not quite the same as the original Renault, with some strength I was able to make the link.
Otherwise the product is good and works.

A really good website to buy car parts.
With very good service!

Excelent brand

Everything was ok.
Thank U.

The items comes perfect. 5*

I have purchased from you several times. Every time you are precise, correct and fast. I've never had any problems and even those few times that I had the need to contact you, you were kind and immediate. The site turns out to be extremely simple and intuitive and with a few clicks I conclude with the order. Even with shipments never a problem! I am really very happy to buy from you and I have already done so to report your site to friends, relatives and acquaintances. Someone of this I know has already made his first purchase. Keep it up that you are the best. I am an your satisfied customer.

Fast delivery. everything excellent.

GOOD SERVICE

Great service - recommended

Very good service.
Completly satisfied