Auto-doc.pt Reviews

Impecavel e rapido?

Ordered a cam belt kit on 27/10 arrived on 4/11 order no 24617598 opened the box and to my horror noticed one of the bearings was used, please HOW do you get that so wrong? I sent an email immediately with pictures, they didnt bother to reply on the 5th, ignored my messages on messenger, so I wasted more time emailling again on the 6th. Then they replied asking for more pictures probably to prove it wasnt my used one which I have sent, again. I was going to wait until they had a chance to sort it out but no. HORRIBLE service that warrants this review.

So just an update of how this car crash customer service is working or not as the case may be, I have sent a total of 15 pics, including all the parts, this is apparently still not enough, well it is for some customer service reps but not others. Up to date I'm emailing 4, 5 if you include this reply, one is saying send all the parts back, another is still investigating with his manager and needs more pics, one is sending the part foc with no return, and another is wanting it sent back with a return and have just received instructions for a return. Progress!

GSL messed up the delivery and cost me a week's time. It could've been worse if I had not arrange the time to pick it up after several failed attempts to contact their customer support. You really need to find a better partner.

Be very careful of this company. 1.) You may have seen the competitive advertising for autopecasonline24.pt – it is the same company. 2.) Strange how all the favourable comments do not have a picture of the sender were as complaints do. Very few people write to say how wonderful a company is, why so many here. 3.) It seems that there are no offices or staff in the countries they offer just and auto-switching to Berlin. 4.) You are expected to pay the return cost even if it is their mistake. 5.) Their technical back-up is very poor.


Then why did your staff and technical support know the OEM number rather than ask me for it. It is not every one who understands and knows in intimate working of the parts industrie further underlining your staff's poor training, experience and customer support all of which raises suspicion of the competence and integrity of the company, staff, service and parts supplied



In response to your request for order number suggest you start with O/N 21241851 and follow this through. As for your autopecasonline24.pt the connection was from the payment request...Strand how a UK company will supply once professional technical check show that two types are fitted to this model whilst Auto-Doc true to insist what they have supplied are correct until I have to prove they are wrong.



You are correct that there are two variations of brake pads fitted to this model, however have worked in the repair and management of construction equipment companies such as your would be issued with concise and extensive catalogues from Filter and Brake component manufacturers from which various cross references are listed including the OEM number. It was your staff who requested me to supply the OEM number, to which I question the validity of your technical service support. I then located on EBay, a more professional company who listed the OEM Number which I forwarded to your company. Af for the repturns, the mistake was yours due to poor staff training and education. You initial instructed then instructed me to return and my expense, the in correct parts before dispatching the replacement even though I suggested you arrange collection on receipt of replacements which your refused. The nearest DPD office is a round trip of 360 kilometers = € 36.98 in fuel + tolls .to get a €19.35 refund. It is obvious that your company and the associated partners have an appalling and questionable customer service response added to which your technical service support seems to have little or no experience in administering a parts service operation.in respect of cross references and manufactures anomalies.

Very Good,

Quick and eficient.

100% positive so tirar o danificado e montar o novo e esta pronto .facil
Odair evora

Details correspond to the cars, I recommend to use.

Great prices.
The parts fit the car using the car selector provided.

First time buyer and everything went well. 5*

counterfeit parts. ZERO support. NO guarantee. AVOID!

Super rápido e referencias sempre correctas

Nothing to point it out

All good, fast shipping

5 stars.......

Demorou mais fdo que pensava mas de resto tudo ok.

Excellent service and all delivered when they said. Great, will be using Auto doc from now on.

Fast shipping, package tracking in real time, top quality items!

Everything was perfect

Everything came out flawless, 5 stars.

Rapido e eficaz

Unacceptable. sold me a part for my Chrysler 300c for the wrong year and didn't let me exchange saying the package was open. Of course it was open, I had to install it, only after that I was able to see it didn't fit.
Order number: 14418866

4 months after...nothing happened. shame on auto-doc
never again

Good easy and reliable!!Fast delivery and good prices!!Nice quality car parts

? best parts app ever , really happy about it ?

Great quality and price. Get all parts for my vehicles through Auto-doc.

***** 5 stars