Poor customer service and warranty repairs. My scanner stopped working within 5 months and was returned for warranty repairs. The warranty stated is one year. I did everything as requested. The scanner was registered and a invoice was provided. I received a email later stating that I had to pay a $100.00 deductible to have the scanner repaired.
I have returned all my Autel scanners. There are many competitive scanner companies available with superior customer support.
Review by Maisura6 months ago
Terrible, horrible customer service. If I could rate them with a zero stars, I would. I had issues with the scan tool under the manufacture warranty period. They replaced the unit with one that didn't have any programs on it. They said that I would have to pay $800 to have programs installed on it, and "it's not their problem, it's mine". Why would I have to pay again, since I already paid for the programs when I purchased the unit? I contacted the Napa store that I purchased the tool from, no help there either, since they purchased it from a local distributor. I contacted the distributor that they bought it from, no help there either. What a terrible experience.
Review by XinHao7 months ago
Avoid this crap tool bought it from an european reseller and autel refuses to change the language french reseller ask me 1000$ to do it
They lock languages , they are out of european laws
Review by Blane8 months ago
autel is scam company. Device is crap and when you contact suport waiting period is 5 days - then you got ansver "contact local diler"
SCAM and Froud
Review by Jazaleja9 months ago
I went to Autel today in farmingdale NY You have to be careful where you purchase your unit from You May get a Chinese version They gave me a list of there sellers
Review by Hexx10 months ago
This company hasn't been helpful at all! 8 attempts at emailing customer service in which they claim ( 24 hour response ) but they get back to you 7 business days later. Don't look for a professional reply to any of your questions because whoever answers your email from autels end responds with slang wording and very short/undescriptive in their reply. My TS601 worked perfectly fine before I updated with autels latest update, did the update then powered off the device. My device never turned back on, I wish I read reviews on this company before I purchased a device from them...…
UPDATE: I was on hold waiting to speak to a technician at autel ( waited for 2 hours ) they simply hung up before I got to speak to anyone.
Customer Service Rating: 0
Simply look at alternative companys, stay away from autel!
Review by Ranota1 year ago
Impossible to get any form of service.
Review by MTucker1 year ago
They advertise the items to be shipped from US and that is a lie, they don't have a US warehouse. So if you need an item to be shipped to you in a timely maner look for another vendor. I bought a scanner from them and it took longer than a month to receive while on their site they say 7 to 15 days delivery. I've posted feedback and the website administrator keeps removing it because they don't want you to learn about their tricky business. But I'm going to keep posting this.
They claim to have sold over 240 pads why is there only less than 10 reviews, because they delete all the bad reviews simple as that.
Review by Bafford Nocho1 year ago
AutelZone is a scam company. I purchased the SKP1000 Tablet Auto Key Programmer telling me it supported nissan armada and nissan versa which it does not, the vehicles are not even listed on the option screen. These cons have a return policy but do not answer phone.I have left messages and sent emails with no response. The 5 star reviews on Amazon must be bogus. I purchased from walmart.com but will never again buy from a third party vender. Im hoping that walmart will intervene. 500.00 bucks lost.
Review by Khayc Divencenzo1 year ago
i currently have a maxisys 908 was a good machine when in updates as soon as they expired machine stopped working and i'm not the only one having this problem autel won't accept liability evan though they accept it's an operating software issue that they provided
Review by TSolihull2 years ago
I shopped at Autel Zone on BigCommerce and got scammed. Avoid Autel Zone and shops on BigCommerce...
Review by Vflores Couriers2 years ago
Zero customer support.. live chat is never up and running, no response to E-mail, canceled an order and still no response or removal of charge to my account almost a month later
Review by PeggyN Galgóczy5 years ago
hello, i have bought a DS708 from you website : autelshop.com, thanks for send me TS401 For free, i have test the function of the DS708, it really good ,i would like to buy more things from your website next time
Review by Dziecielski Reparatie5 years ago
I have bought in here for 2 year,very good on line support and nice tool!!A+++ service
Review by Jeongsik5 years ago
The computer is amazing and easy to use. Very user friendly once you connect to wifi.
Review by CricketCarlson Cordella5 years ago
Comparison between similar models would make things clearer
Review by Prabie Lohbrandt5 years ago
I have buy maxidas ds708 from your webisite, very useful,
and I receive the package after i place the order 4 days. i like your service
Autel Shop is rated 2.0 based on
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Longgang District, Shenzhen, China