From selection to sale to delivery and installation they could not have been better.
Review by Zellous1 month ago
I haven’t actually gotten my mattress yet but so far I’m very pleased
Review by BSabo Butnarescu1 month ago
Delivery was incomplete. I called their store which is on 360 and stonelake near panera bread, and no one yet got back to me. Very bad service.
Review by Champsfoods1 month ago
Their customer service is incredible!!! Thank you Thank you!
You have a customer for life!
Review by Daniel Pledge1 month ago
Great store and great service. Local store, good service, competitive pricing and quality products.
Review by Jatandar1 month ago
Troy’s the best! Low-pressure, patient, and good at follow-up. Good selection of products.
Review by Celebrations2 months ago
Arrived a few days late.
Review by MaketaC2 months ago
Great service great products
Review by HarryStewart2 months ago
Amazing local business. Great products, great service. Don't be a dork, shop locally with someone who knows their stuff. Don't waste your time in skeezy sleazy national chain stores. This last weekend when we bought our matress the prices were cheaper for better stuff at Urban Mattress.
Review by Krishoban2 months ago
The sales staff were very knowledgeable about wool mattress toppers. My Tempurpedic mattress was much too hard for my new wife. I never heard of wool mattress toppers until visiting Urban Mattress. You can’t find them in the other national chain stores. The new wool mattress topper makes the bed feel much better. My joint and back pain is gone in the morning.
Review by Bafford2 months ago
I am happy to report that after having an issue with the mattresses we purchased, the company corrected our problem. I sincerely appreciate a company that stands by its product and ensures that its costumers are satisfied. Thanks for the personal attention we received. Will shop here again.
Review by Xatiayn Thillart2 months ago
Enjoying our silver lake beds and memory foam toppers. Great customer service!
Review by Dhanyakumar2 months ago
We had the best customer service! It was an easy choice between the knowledge of the mattress levels and buying local. I will recommend everyone here!
Review by Corrie2 months ago
Easiest experience ever from purchase through delivery. Didn't try to sell me more than I needed and the delivery team was able to work around my schedule. Will definitely be back!
Review by Divona2 months ago
Shane and the entire Urban Mattress team provided exemplary customer service throughout the entire decision process and buying experience. We are absolutely thrilled with our new Tempur-Pedic mattress. Our prior Tempur-Pedic mattress served us well for over 10 years. Thank you!!!
Review by XxtattooxXfreak2 months ago
Urban Mattress worked with me to replace the mattresses I originally purchased. They worked hard to be sure I was happy with the mattresses. Good job.
Review by Jrvjt Hempsted2 months ago
It was nice to be able to try the mattresses in my price range and I feel confident in my purchase.
Review by Mmmitchell2 months ago
I waited a while to write because I wanted to see if the mattress lived up to the sales pitch. We had a wonderful sales person; so friendly and knowledgeable. I have been using the mattress for a couple of months now and it may be the best mattress I’ve ever had. In ten years or so I’ll write another review to tell you how it aged.
Review by Chawalit3 months ago
Soend almost $1k on a bed and 5 yrs later its worn out with with springs poking ya and the warranty seems to have been for 2 or 3 yrs. when i called abt it, i was offered another bed at their cost. Why the hell would i spend $, even at cost, for a product that is a POS! I wouldnt. My 20 year old sealy posture pedic is almost like new. You can guess what Im buying to replace this expensive POS.
Review by Holpol3 months ago
They sold me a garbage mattress that fell apart within months of purchasing it. It was sagging 4+ inches in the middle with a bunch of areas that had popped up. The sides had basically collapsed as well. I put up with it for a while and then was approved for a warranty replacement. When I went back to the store, Isaac was clearly distracted and having a bad day. We had a bit of a miscommunication that resulted in me understanding that they didn't make that model anymore and that every reasonable replacement would cost me $500+ extra. I was not pleased. After some tense conversations he recommended that I come back another day.
On the next visit, we worked out our differences and realized the miscommunication. I could replace my mattress straight up with a certain one which was off to the side and not just the extra firm one he had originally indicated. That worked for me. The replacement came relatively quickly and the delivery guys were awesome. About a year later I am satisfied with the replacement. I am not satisfied that I had to replace it in the first place.
The quality of the original mattress was complete trash. Considering how short of a time they sold that model and how many returns they got on it (from what I heard from the salesperson and delivery guys) it should have never been on the floor. The replacement process was not great but I am satisfied with what I ended up with.
Review by Ronaleen3 months ago
Helpful sales people. Fast delivery. Great product selection.
Review by Ertl3 months ago
The $6000 mattresses we bought were firmer than the floor model and after six months we had to buy foam mattress covers because our body felt battered after a night’s sleep. Now we have foam pads that won’t stay put and an unpleasant experience.
Review by Ruetigger Grunza3 months ago
Andrew is Professional & Courteous 🌟🌟🌟🌟🌟
Review by Tikon3 months ago
Great mattress at a great price. Excellent customer service and friendly staff. Can’t recommend Urban mattress highly enough.
Review by Passante Tarashchuk3 months ago
I had a great experience. Got to try the beds and found the one I wanted that felt amazing. Shane helped me get it within my price range. Plus I got to donate 1% to a local charity. I'm not paid just really impressed. I bought that bed in 2013.