Looked suspicious at first because of having the lights replaced for Free, but I was promptly guided by Aussie Greenmarks sales team. I got to avail their free led lights upgrade where they replaced 50 of my old halogen downlights to LED downlights at no cost to me. I was really surprised by the service provided which went smooth and the electrician came in and did the work professionally as expected. Thank you!
Review by Katweasel8 months ago
Pathetic customer service
I submitted a request with AussirGreenmarks to replace 14 halogen lights and 9 CFL lights. They asked me to email the pictures which I did on 20th Mar 2019. They created a job and told me that electrician will come on 23rd Mar by 4.30pm to install LED lights. No one turned up on 23rd Mar nor the electrician called me stating that he cannot come. I called Aussiegreenmarks and I came to know that they dont work on weekends.
Finally I ended up calling them on 25th Mar and told them that I was waiting and they said they are in the process of recruiting electricians and will organise someone as soon as they finished with the recruitment process.
Eventually they called back on 10/04/2019 and told me that electrician will come on 13/4 @ 9am to installed the LEDs. Today 12/4 I called them to re-confirm and provided the job number that was created in Mar 2019. The customer service staff has no information on the job about any electrician coming up and after 5 mins on hold another customer service spoke to me and she said that the electrician is fully booked and wont be coming on 13/4. If I wouldn't have called I would have been waiting for the electrician to come.
The bottom line, this company is not customer oriented and they are least bothered about the customer and the VEET scheme. I am not sure whom to escalate this to in VIC to get this addressed. Please do not call them for any service because no one will call back or let you know whats happening with your request.
Aussie Greenmarks is rated 3.0 based on
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