The pans took nearly a year to arrive from the time of backing—and when they did, the attachment on one of them arrived broken. However, Ausker sent us a replacement part free of charge immediately on reporting this, and in the eight months since then we've been very happy with the pans, which have performed precisely as advertised.
Review by Woodlejam4 months ago
I enjoyed opening my box of pots for the first time. Cooking in them has been a breeze. My only drawback is that cook food smells stays in the pot even after extensive washing, soaking and drying. I do a lot of cooking and my kitchen always smells like food because of the pots. I’m not sure what to use to get the smell out. Plus, the coating was not even on the rims and doesn’t seem to hold up with constant use. This maybe a problem later because I haven’t even had them for a year. Just make sure you heat them up well to get a good sear. Soft Soap products works on the bottoms but you have to use muscle to get stains out, funny, because, I have a electric stove.
Review by Annora5 months ago
I found the pot and pan set really amazing.. I use them a lot and after a year they are like new. I only can recommend them
Review by Marinell Tauritis5 months ago
By far the best cookware we have ever used. The detachable handles are genius!
Review by Lajoie5 months ago
the handle string broken really fast
Review by Zdravý5 months ago
I recently wrote a very positive review about Ausker. I am replacing it with this. I am thoroughly disappointed with the most recent customer support I received. I was not only told no we won’t help you but also was made to feel like a bad person for asking if I could buy another frying pan as my prior one broke. I was told that my disappointment is unwarranted and that her and ALL of her colleagues and her manager agree with her. In my 38 years on this planet I have never experienced such rude support. A simple “no” would have been sufficient. If this is how they treat a customer who supported them when they were starting out, I can’t imagine how they will treat their customer if they grow to be a real company. One very disappointed (former) customer.
For the record you “gave” me an extra pot because you sent me the wrong pot after I told you the first frying pan you sent me was broken. And the only reason you gave me the pot was because I didn’t want to deal with sending it back to you.
Also telling a customer that you, your manager and all of your colleagues disagree with that said customer is not professional or polite.
Review by Rorye5 months ago
Constantly takes care of any issues without any red tape.
Review by RicardoRocha5 months ago
Your knives work, I don’t think they are quite the quality product I thought I would be receiving. The knives most likely need to be made of a higher quality stainless, they do mark easily and lite rust has happened
Review by Jomely Cerbu5 months ago
I love the pots and pans, they heat very evenly and store in small amounts of space with the removable handles. The only complaint that I have is that the coating is not quite as durable as would be ideal, and the bottom edges are sharp corners which can lead to damaging the coating if you nest them.
The company is great as well, I had an issue with one of the lids and without question they sent a replacement immediately.
Review by Studavidson5 months ago
We love our Ausker Pots/Pans and Knives as well. They are sturdy, well thought out, and I really love the removable handles. The team over there has been great with customer service as well. Keep up the good work.
Review by Samatic5 months ago
I have the entire collection of pots, pans, lids, and grill pan and I love them. Nothing sticks and it's super easy to clean up. The removable handles are great for small spaces and are so convenient to store. I have several friends and family that have purchased them and love them too. I would highly recommend these pots and pans to anyone.
Review by Poppydot5 months ago
Good morning I was a kick starter customer I was not pleased when I received broken/damaged goods and then when I had to write to them to explain that I had received new products that were already on usable I was questioned even though I sent pictures with clear explanations of what was wrong. This went on and on and it was very frustrating especially since they were already aware of some of the problems. I believe that it was very poor business etiquette and horrible customer service. If you say “we are experts due to all the background and severe testing “Thing you should not have to be taught a thing or two about the product that you’re selling by a customer. It was very sad to have to explain basic math geometry and Math to someone whom is saying that they are highly educated in the product they are creating and selling.
Review by PhoenixFG5 months ago
No remarks, everything ok
Review by Jannica5 months ago
They are very customer friendly and assisted in my purchase and questions that i had regarding the products. Always going the extra mile to ensure that I had all the available options in deciding if I would like the product or not. Even though eventually, I returned some of the knives as it was not what i expected, they were very helpful in the process and I will not hesitate to purchase from them the moment i need a new set of knives.
Review by Jende5 months ago
Review by Bafford5 months ago
I love the whole set. True non-stick, lightweight, beautiful, and very functional. I can take the handle on & off which frees up extra room on a small stove and gives me more space in the dishwasher. I have had no issues with this set and I just can't say enought about it!
Review by Phillv5 months ago
Very low quality of products.
The coating was already coming out after a few times I used them and the silicon handles are always opening so easily.
Was def expecting a much better quality overall.
Review by TheClaudos5 months ago
Innovative, affordable, quality and great customer service!
Review by Chavelle Kanouaa5 months ago
I love how quickly they heat up and they are really easy to clean. The finish is coming off the inside top edge of one of the pots and one of the pan. We have been very careful to only use wooden or silicon utensils when cooking. We only use a soft sponge to clean them. I hope the finish doesn't peel down into the interior.
Review by Mahaye Sanoa5 months ago
Excellent product. The quality and design is good.
Review by LynetDren YAfe5 months ago
These are fabulous pieces of cookware! I've bought three sets and love using them. Easy to use, easy to clean, conduct heat wonderfully. Couldn't be more pleased. And not having to worry about stacking handles is a super way of helping store them. Great product.
Review by Feeone5 months ago
Review by Huberta Jautze5 months ago
Very good product
Review by Ardiss5 months ago
Well they delivered what they promised on time and thats all that you need to know.