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Review by Jim7 months ago
As others have stated here, I tried to cancel my urgent order when it became clear that they had not dispatched the item within several days of the order. Several days after I raised this by their email contact and direct emails, I recieved a reply that it was being dispatched. After an excessively long shipping period, the wrong item arrived. Subsequent emails stating that wrong item was sent were ignored. I took the matter to my credit card company who investigated and put it back to them. They claimed I had never tried to contact them to retunr the item which was clearly untrue from the evidence I supplied. It does not help thay their site does not list a returns policy and despite numerous attempts to call and email so that I could return the item they didnt respond.
The credit card company considered the evidence provided and after some months refunded the full amount.
Now, approx a month later I received an email suggesting that I have acted criminally and that they will report me to the police unless I pay them again. Within that mail they reference the item I actually ordered, rather than what they eventually sent, despite my request to cancel the order. I cant say ive ever experienced such atrocious customer service. I would add that if a site does not have a returns policy, then they are most likely in breach of european trade conventions and DO NOT ORDER FROM THEM!
Review by Thomas9 months ago
I ordered some headphones on 7th of December 2019 and instantly got a confirmation mail.
After 8 days of nothing I sent an email on 15th of December 2019 to cancel my order – no answer.
On 19th of December 2019 is wrote another mail, because there is no chance to cancel the order on the website – no answer.
A few hours later I received a shipping confirmation.
I wrote an email and asked why they didn't react and sent the order even if I canceled it already – again no answer.
The headphones arrived on 3rd of January – not the ones I ordered, but a cheaper pair.
On 7th of December 2019 they finally answered my call, just to tell me "only speak italian – email".
Okay back to email. Maybe the have been on vacation til then – guess what, no answer.
I cannot even return the order, because the "Return"-Button on the website leads nowhere and I'm not sure if I would get my money back – plus I have to pay for shipping from Germany to Italy.
Review by Horst Engl10 months ago
SAVE MONEY -> DON'T BUY HERE!!
This Shop is absolutly unserious!!!
I ordered headphones at 30.11. and transfered the money immidiatly.
At 06.12. the status changed to "money received", since then nothing happend. Even it has been bought with "express shipment".
Today 17.12. I just got rid of my money, don't have the product and emails are not answered by Audioloop.it
I cancelled the order and ask for my money -> NO REACTION
So I need to record this to the police as an act of fraud.
Sorry guys, this is absolut crap
Review by Marcos11 months ago
Tried to buy some vst plugins from their site, since they are way cheaper than in other websites, but in the final steps of payment they added 15 euros!! of shipment even when its just donwloadable stuff. Sent an e-mail to ask about this abnormality, but no response from them. Even with that fake shipment they are still cheaper, but i don't trust in a website that operates this way. Better be paying more for a trustable online shop.
Review by Paul1 year ago
Aweful company, they take days to reply, 2-3 delivery was actually a month. And they delivered a 4 string bass guitar instead of the 6 string I ordered. Avoid at all costs!!!
Review by Di Noto Marica1 year ago
Ordinato un pedale per chitarra TC ELECTRONIC GAUSS TAPE ECHO, fatto bonifico il 26 settembre, ad oggi non ancora arrivato. Al telefono non rispondono. Mi hanno fatto 3 mail dove mi chiedono ID ordine mai avuto. Mi dispiace essere siciliana come loro perché il loro operato non ci farà onore.
Review by Red1 year ago
Received my order after about three weeks instead of the confirmed 3/4 days and only after sending several emails requesting info I received a tracking number after a few days. The packaging could have been better as well.
So to anyone feeling scammed, I suggest you keep contacting them with your order confirmation and they just might come through, eventually.
Would not order again even though the order was delivered in the end and the prices are definitely highly competitive, but this is no way to operate an online music store.
Review by Dénis1 year ago
It is an online scam! I ordered an item and noticed too late the 'company' had collected numerous negative reviews. I emailed them to cancel the order but was refused with the statement that all orders are binding. I explained via email that the European Union protects my rights as a consumer and asked once more to cancel the order and not debit my VISA card. However, they did. I have talked to my bank and might get my money back. I also reported the company to every European and Italian consumer agency, and responsible Government body. Perhaps I have to drive down to Sicily to get my money back in person!
Review by Nagy Zoltán1 year ago
Ordered and already payed through credit card an instrument 12 days ago. No answer by email, nothing.
Dont's use this "company", page or something. :(
Review by poulette1 year ago
J ai commandé une tête d ampli le 5 septembre disponible sur votre site vous avez retiré l argent immédiatement vous n avez envoyé aucune facture votre numéro de téléphone n est pas viable donc une plainte à la police sera déposé pour escroqueries ,vous êtes apparemment reconnu comme des arnaqueurs j aurais du vérifier avant bien sûr
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