Audi Exchange located 2940 Skokie Valley Rd in Highland Park Illinois 60035 is NOT a reputable dealership, but have receive many awards (really...). My A8 was serviced by Audi Exchange many times for various repair(s) and now some of those repair(s) are needing to be done again (as recent as 16 months later). The original dash cluster from the factory worked for 9 yrs and the new OEM dash cluster was installed by Audi Exchange (part/labor $2200) in Aug.2016. Now that same dash cluster (supposably OEM product) is needing to be replaced again. I then contacted Mario Rogic (general manager) for Audi Exchange explained my concern(s) and after the initial conversation Mario NEVER took my call(s) anymore. I emailed Scott Keogh c.e.o./pres. of Audi USA and was told since I have an older vehicle then Audi USA would NOT do anything (go talk to dealership).
After the Volkswagen scandal (Audi USA owns Volkswagen) I was surprised that Audi USA would have this attitude, but some companies/people don't learn. I have reported them to BBB.org and many other places (like this site). Please DO NOT condone these tactics (because it could be you in my situation)Thank You
I will be posting and telling as many people in the world as possible ... hopefully we can stop the BS. DON'T purchase ANYTHING from Audi Exchange...Let's put them out of business
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Skokie Valley Road 2490