Well, this is a great solution with good service. Not all the features in the US version are available in the Australian version. From time to time, they have great specials to get news users or returning users signed up. BUT there is one MAJOR fundamental problem with this service! I can lend my physical books to friends and family, I CAN NOT lend the audiobooks I pay for through this service! This is a money trap! I am better off buying printed books that Audiobooks! I can send one free book to a new user, but that is not the same. The books I pay for can only be used by myself. Monday Trap!
Review by WaiYeing1 year ago
Despite opting out of their free trial within a week in Feb 2018 they have continued to debit me ever since (USD14.95 plus fees). Am unable to delete my card details so they will continue to take my money illegally. Tried to resolve but: "Thank you for contacting Audible!
We've attempted to locate your account in our database and found that you have created your account with Audible US. Audible US is part of the Audible family, but it operates independently. Since Audible US is an entirely different store, we are unable to access your account."
Review by Nakos2 years ago
Audible.com.au suffers the same issues as Audible.com. Purchases end up as subscriptions without you realising, free trials silently slip into memberships... none illegal, and fairly normal with other services, but somehow theirs is particularly slimy and feel sneaky and untrustworthy. Improved messaging and transparency on moving between these stages would help a lot but for now I definitely cannot recommend their services.
Review by Bralatei2 years ago
The books are fine - nothing to do with Audible. The narrators are varied in quality but fairly good. The main issue is that one can't download the books onto a laptop running Windows. I can download onto my phone but I need to use my phone as a phone. I've spent hours trying to contact audible.com.au customer service people. They give contradictory and useless advice. I even had one staff member access my laptop remotely to download a book. She couldn't so promised to call back. She didn't. Then the next customer-couldn't-care-less person apologises but he apologises that the Audible staff couldn't reach me when they tried. They didn't try. Anyone who telephones me can go to voicemail if I'm not there and their number is recorded. I WANT A REFUND.
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