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Review by ReVeLaTeD1 year ago
I give two-star because of the price/value. I won't be giving any higher because of attitude problems with the sales experience.
You see, in general, the people here are very nice and polite. However, the problem is that depending on who you get assigned to, the experience quickly degrades, for a variety of silly reasons.
"Gary" came off rude, pushy and impatient. It clearly wasn't personal. He just has a VERY hard time with technology. He got really frustrated at the fact that the insurance is a digital card. Insurance digital cards have been a thing for at least 10 years. I emailed it to him with some other digital items (i.e. Bank statement), he got more frustrated and claimed to be unable to pull them up for printing. Mind you, this is the same email address that we'd been talking to each other over the past two weeks.
Second, the credit union that holds the current loan has it locked behind a department that isn't open on the weekends, so an exact payoff cannot be attained. I asked Gary multiple times how this was going to be handled and he assured me they could still do the process. Not true.
Lastly, I will warn you NOT to waste your time doing an online credit app. They won't use it to speed anything up, they will ask for the same data again at the dealership and run credit AGAIN (double inquiries). They reuse nothing but your name and address.
My goal was to do as much as possible BEFORE eating an hour long drive in bad traffic and avoid sitting in a dealership for hours more. Despite promises and repeated assurances that would not happen, it did. 4 hours wasted, no car.
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Southwest 139th Place 13745