If Audi was the last car manufacturer on earth, I would walk.
Review by PowowMind1 week ago
Bought a brand new Audi A1 and had non stop issues with it. Do not recommend at all!
Firstly the window seal split which is a small issue that can be easily fixed which turned into my door handle not working and my electric windows not working after picking it up from the technicians. Then took my car into another Audi to be told they are refusing to work on it as I need another new window seal and my door needs rebuilding due to not being put back together properly by the last Audi centre working on it.
Now currently got a charge pressure actuator problem, the car is less than 2 years old. I asked for a courtesy car to be told this Audi doesn’t supply them, so then asked for a courtesy car at my Audi back home to be told I’m not allowed one as my car isn’t at that one so I’m now left without a car for a week and I work away. I’m now having to pay around £100 in train tickets and ask friends for lifts to be able to collect my car which is broken due to no fault of my own.
Definitely will not be buying an Audi ever again. Considering this is my first car, bought brand new, I do not feel like I have been respected as a customer.
Review by Jakubowski Jealouse1 week ago
Avoid Bedford Audi, happy to take your money but if you want it back forget it, it like you don't exist. Lie and tell you its refunded, when clearly its not . Rude sales manager that just ignores your reasoning. Happy to get the sales and will be on your case until you buy , but don't want to know after that
Review by Vitarvea DeMarney1 week ago
A huge thank you to Colin at Southampton Audi.
I purchased an approved used 2018 plate Audi TT S-Line Black Edition from Colin on Saturday and he went above and beyond to make the whole experience hassle free and enjoyable - just how buying a new car should be!
He helped deal with all the paperwork, taxing the car, preparing the car, and even arranged for it to be unveiled inside the showroom when I collected it - a super nice touch that made collection even more enjoyable.
I can't recommend both Colin and Southampton Audi enough if you are looking for a new car. I will certainly be returning again in future!
Review by Advin1 week ago
Bought a car from Lookers Audi Farnborough formerly Camberley Audi and was assured that a number of issues identified in the million point check they do and some additional features would be rectified before collection. I was told that everything had been done including the alarm system replacement, which I found 3 days later had not been done, by which time I was half way across the country. On speaking to the manager he denied there were any problems, this continued for some weeks resulting in the identification of a number of additional safety defects which had knowingly been ignored during the sale.
At this point any trust or good will was completely destroyed! Returning the car to camberley Audi was no longer an option. Which thus caused significant additional expense to rectify the problem.
Completely untrustworthy! The epitome of everything negative with slimy used car salesmen!
Review by Najam1 week ago
So I have recently been diagnosed with a mass or tumour in my brain and as a result can no longer drive and had to sell my Q5 back to the local Audi Garage operated by Synter on Leeds road on the instructions of VW finance.
We took the car to be valued and they gave us a valuation of £22500 for a car brought a year ago and is in mint condition (their words not ours)we explained that I am self employed and can no longer work and have no money coming in and the medical prognosis they gave us the quote in writing which we passed to VW finance. VW came back to use and said they had been in touch with the dealership but they would only give us £21000 for the car, when we approached them and asked why they just said that's all we want to pay you.
I have had 4 cars from this company over the years and shown them great loyalty but clearly they are liars, cheats and scumbags who have no sense of decency in what is a very uncertain future for my family
DO NOT BUY A CAR FROM AUDI HUDDERSFIELD THEY ARE LIARS AND CHEATS
Review by Thiloshni2 weeks ago
In February 2019 I took delivery of a new black Audi A5 coupe on contract hire. As part of the contract the car was to be fully maintained - tyres and servicing were to be included. Finance was provided by Audi Financial Services (AFS). As there was no ownership at the end of the contract this was a financial product. The AFS agent tasked with supplying this new A5 car was Caffyns Brighton Audi. The car was delivered with badly scratched paintwork. The windscreen that was also very badly scratched. The dealer was promptly notified and the car was collected by the dealer approximately week later. A courtesy car was provided. Approximately 2 week later the defective car was returned by Caffyns with further defects. The car was immediately returned to Caffyns were it has been languishing for nearly 12 months. How Caffyns have looked after this defective car in the meantime is unknown. But bearing in mind how they have treatment me so far, I would not trust them to have looked after it well.
That these defects were present on delivery has never been disputed by Caffyns or AFS but neither Bradley Salmon at Caffyns nor Ray Phillips at Audi Financial Services have been able to sort out these problems. Ray Phillips has been particularly obstructive in my opinion. I have now had the Caffyns courtesy car for nearly 12 months. Towards the end of April 2019 I had thought that we had come to a solution but only after I had used the services of a solicitor. But then Ray Phillips at AFS decided that as the dispute was over 8 weeks old the customer (me) would have to make a complaint to the UK Financial Ombudsman. From that point onward AFS have not responded to emails or letters from myself or my solicitor. I wrote to the UK CEO of Volkswagen and to the Chairman of Volkswagen in Germany asking them to intervene but all to no avail.
When the courtesy car developed safety problems neither Ray Phillips at AFS nor Bradley Salmon at Caffyns were interested despite repeated requests for assistance. I organised to have the courtesy car repaired under warrant at Watford Audi who pointed out that it (the courtesy car) needed to be serviced and failure to do so could invalidate the warranty. I have pointed out on many occasions to both AFS and Caffyns that I’m paying for a fully serviced car and have offered to arrange to have the courtesy car serviced but again all to no avail.
Nearly one year after the delivery of a new A5, for which I have had approximately one week's use, I am having to wait, instead, for the UK Ombudsman to adjudicate my complaint. Hopefully he will get to it before the second anniversary.
In my opinion AFS and Caffyns could not care less about their customers. My advice would be to avoid Audi UK and Caffyns. I have had a very bad experience. If you must have an Audi, then treat it as a transactional relationship and not a brand with any customer value or passion. Think of it in terms of buying a washing machine from John Lewis. Do see a solicitor who is familiar with consumer law and get that solicitor to explain your right of rejection and have a letter of rejection prepared to take with you on the day of collection. This will be money well spent. Do not hesitate use this letter to reject the car should you find any faults on the day of collection or shortly afterwards. It will be quicker and easier to reject a defective car and look for another one than struggle on, as in my case, with AFS and Caffyns neither of whom give two hoots about their customer (me). In my opinion, to them, customers are just another transaction and I would advice you to treat them in exactly the same way.
Review by Daveeeee2 weeks ago
First time dealership buyer - used car.
Our sales person was Habibur Rahman (Habs), we went into the showroom with our 2 children (1 and 2 year). he gave them paper, pencils and biscuits to keep them entertained.
My wife and I went through our requirements (price, model, what we want the car for, etc) and Habs came back a number of different options. He did not rush us or force us to pick a car, which we really appreciate. Habs showed us a number of potential cars, as he search all dealerships to get the right price. (love a good deal)
He gave us his honest opinion on things we were unsure of, which was great. Even allowed us to test drive a car and explained all the benefits and key features very clearly. He gave us an amazing price on the car we liked and talked through the finance options.
We went alway did our research and found that the deal we got was really good.
purchasing the car was really easy, Habs always kept in contact with us throughout each stage, either via phone, or email. We got the car within a week which was perfect for us.
Overall, amazing service from Audi but especially from Habs, a big thank you, i highly recommend going to this Audi showroom. p.s. Ask for Habs
Review by Ismanida2 weeks ago
2nd review about this circus they had my car for checking airbag fault and when I recieved it back cable for heads up display snapped and also said to warranty company car has been chipped as I had cables all around the car thus the word on report yes I am guilty of cables ie dashcam chargers for phones heads up display and speed monitor radar but definitely never chipped the car so what I done was get car roll and road tested tonsee if car was chipped as garage bought car from also jumped on that with warranty company as they all would do to keep the purse shut so now 3 of them against me so paid 50 to test car and proved them all clowns in 1 big circus especially audi car no chipped guys spec savers for that technician definitely not technician of the year more like cv to Copperfields for your new job love audi cars hate the after care looks like need to be mercedes now as that has put me off how can they get it so wrong as very adamant car chipped maybe it was me maybe found half eaten bag of chips lol at least I can laugh about it like going to the circus go audi how to lose custom
Review by AlexGhu2 weeks ago
Has anyone experienced trouble with keyless ignition, my A4 avant was parked outside a hotel in June this year with our dog inside it was not a hot day and a window was slightly open ! when we returned the car wouldn't unlock, pulled out the manual key, no joy, rang Audi assist who sent an A.A. man who somehow managed to gain entry only to set off the alarm, I still don't know what he did, now we have our dog safe and well, he made a couple of phone calls and said our key needed re programmed with the car (LIFT UP ARMREST) anyway we were soon on our way, so we booked car into Wearside Audi, only to be told nothing wrong it was the battery in the key, it happened again weeks later, we were then told probably a dodgy battery witch was replaced, weeks later same problem another battery was replaced, then again same problem I then suggested a new key would solve problem, to my amazement I was told they could not order a new key because battery replacement was not logged as it should have been to prove to Audi it had to be a faulty key, another staff member said this was total nonsense and ordered a new key which was done today 27th Dec All this could have been done in June, not very good service Audi
Review by EmmaSteph1 month ago
If I could give Audi zero stars I would do so. A surreal experience at the hands of the (ahem) flagship showroom on the A4 just outside Chiswick in West London - and this at a time of austerity (and even more constrained car sales figures). We went there to enquire about buying a new TT or other top model and exchange our (admittedly fantastic) convertible BMW M4 Competition (why, might be an obvious question but we needed something a bit more forgiving...). We spent a good hour with ‘sam’ (whose name was a mystery until just now as apparently Audi no longer do business cards and he was coy about giving his name at the time), who promised to follow up with a price for our car (for some reason that was impossible at the time, although other garages had quickly provided this) and also a summary of what we had decided upon. Nothing was forthcoming. No acknowledgment of our visit. No thank you for visiting. No valuation for our BMW. Certainly no summary of anything we had discussed. Just silence.
We then get a phone call a month later saying he had us on his list to call before Christmas (must be on a different date to the rest of the world as today is 27 December!). No acknowledgment that he has ignored us for all this time and no apology.
Will we be going to Audi for our next car? I leave you to imagine.
On the other hand, we had wonderful and attentive service from Mercedes (thank you Aaron from the Brighton showroom) and we will be going there to spend our c £80k. Well done Sam. You should lose your job.
Review by Noodi1 month ago
Disappointed! On previous visits to Walton Audi if I was told I would get a phone call later in the day, I did even if it was to say nothing had been done yet. Not now! It took two phone calls before I finally got a call back when the first comment was “can I clarify? We have gotyour car for a week?”
I have previous give this dealership 5 stars on reviews! Where have the staff gone that were amazing??
Review by Marshlands1 month ago
Pass you from Pillar to post between Audi UK and Audi Financial Services Limited.
Review by Buntarika Parmour1 month ago
This was my First time leasing and the transaction started out favorable and before the ink dried it went south. Watch the price your actually being charged on your Bill of sales.. was charged 3200.00 over sticker price for my lease. Once I inquired, my sales representatives Levani Zazadze no longer answered my calls/text as quickly as prior to me signing (No need his money was in the bag). I made it my business to return to the dealership to get clarity and was met with the explanation of a shipping fee and availability charge. They needed to purchase my car from a dealership in New Jersey and have it delivered at a 3200.00 Fee!.. I could/would have picked it up myself. But ok.. if that was indeed the case.. how about communicating that to your customer and allowing me the option of getting a different in stock color or simply agreeing to the charges. BEYOND aggravated with this transaction.. BE WARE THEY DONT HAVE THE CUSTOMERS BEST INTEREST IN MIND!.. Shop at your own risk and do your research prior to signing.. When they give you your VIN # Search it online and get the price listed on your sticker or do business else where. Everything is ok until it's NOT!.. I have an issue with the information that was given to me regarding this transaction. I was overly trusting of my sales representative Levani.. He does do an excellent job of selling you a vehicle. However its more than just making the sale. He would have made the sale even with the added charges potentially. It's about the relationship you build when your customer is satisfied from beginning to the end and BEYOND. My transaction is hopefully an isolated incident.. ( I doubt it very seriously. I cannot be the only one check your bill of sale in comparison to your sticker price), However Caveat Emptor. You should never trust anyone when it comes to making the best informed decision when making a major purchase.. I fell short in my due diligence of vetting the dealership and the sales rep. And I have 42 months to pay for my short coming.
UPDATE: January 23, 2020...Management has yet to address my overage and made no attempt to correct their egregious wrongdoing.. I will continue to spread the word regarding my transaction.
Review by Markiemm Mikschovsky1 month ago
Factory ordered an Audi A3 in 2016 and had problems ever since. Audi/VW finance, Audi UK and Mon Motors Cardiff have offered no resolution to this. In fairness the service department in Mon Motors Cardiff have done what they can, but their hands are tied with guidelines and protocols from Audi UK, however the centre hasn’t attempted to get me into a new car.
In brief, a car which is close to £30,000 and currently just over 3 years old has:
- Not started numerous times
- Engine cut outs
- Drive system faults error messages
- Faulty sensors (to which the dealership did not do any work on it as it was intermittent. This fault resulted in my car was not starting occasionally.
- Faulty battery meaning all power was draining and car was not starting
- Heated wing mirrors breaking twice in one year
- Creaking suspension
- Electronic parking break not applying.
All of this is alongside random error messages coming up onto the dashboard when driving.
These faults did not occur just the once. These occurred multiple times, even after the dealership investigating the vehicle. My car sometimes still doesn’t start and/or cuts out when idling.
No one has taken accountability for this and say that it’s “expected” that a car will have faults. This many faults and to this extreme? Doubtful.
So if your thinking of getting an Audi, take a look above and think if it’s worth it. I’m moving over to Ford. Get much more for your money.
Review by Schoefs1 month ago
Just before Christmas, contacted Audi MK via their website to enquire about a new car. Waited four days for a reply. Also called them by phone to be told me someone would call. You’ve guessed it, no call.
Went to Aylesbury instead. You’ve guessed it equally as bad. Actually I ordered a car and was told I’d get a delivery date a few weeks later. Gave them a ring to chase. The salesman dealing with my order was on another call. Was promised a call back. Yep, no call. Rang back the next day. Yep. Everyone busy, promised a call back. Oh, you’ll never guess. No one called. If I could cancel the order I would.
Considering the quality of the brand it’s a shame their customer service is equal to Ryanair.
Review by Bafford1 month ago
After having problems for months with my car I escalated the problem to AUDI UK and spoke to Kayleigh who listened but neither herself or anyone else in AUDI UK did anything to help me. End results - rather than help to sort the problem, they arranged for AUDI Coventry to buy the car off me, left with no other choice and left with a substantial loss.
Review by Miss Mitchell1 month ago
Alex at Audi Lowestoft was very helpful nothing was too much for him offered us coffee car was presented beautifully everything explained fully very enjoyable experience will return
Review by Mashamo Canat2 months ago
Audi dealership in Crawley is the worst , costumer service is zero . I will never buy from Audi and it’s my favourite car . Well done Audi Crawley Uk , you just lost a costumer .
Review by IGotSuckered2 months ago
Audi Basingstoke. Have purchased two cars from them, the first was an Audi A1 that arrived with 2 additional doors but don’t worry they are not going to charge for them. Car was for my 18 year old daughter, of course she wanted a more sporty version!
The Audi Q2 purchased for my 18 year old son has had a few issues that clearly should be covered under warranty but Audi Basingstoke refused. Their ruling is governed by their warranty manager, clearly not independent. What I don’t know if this is an instruction from Audi to avoid warranty claims to make up for the huge fines from their emission fraud or Lookers PLC profiteering.
So I recommend keeping well away from Audi Basingstoke. Their salesman change so often that you are unlikely to buy the car from the same person that hands it over!
Review by Mothership2 months ago
Darion McCormick excellent Accredited Sales Executive, if your looking to purchase a new Audi. Professional, very easy to get on with and knowledgeable about all the Audi Range of Cars. North Wales Audi worth going to see the range of Cars.
Review by Evalds2 months ago
I telephoned Bradford Audi to enquire about buying a new car. The salesman, who did not inspire me with his attitude, e.g. "if you tell me your best quote elsewhere I will tell my manager he will have to sharpen his pencil", etc. said that he would ring me back shortly. He did not ring that day, so the following day I tried to ring him. He was away from his desk, and the receptionist said she would send him a message to ask him to contact me urgently. He did not ring back, and I have heard nothing since.
Review by Babybella2 months ago
David Nichols of grimsby Audi has done it again, fifth time i have purchased my ideal car from Audi grimsby. Dave helped the process be as simple as could be. All paperwork completed with professionalism and an attitude of none of my questions where out of the ordinary or stupid. Video of my purchase was made and sent to me, sorry dave that i viewed it 20 odd times. Then the hand over of the vehicle, whilst i was still in awe of my music being played via the apple web site and through the cars immense tech pack system. whilst i was looking in wonder at the vehicle awesome quantum grey colour. Cheers Audi grimsby you have managed to pull it off again. Looking forward to driving this new baby even in the winter conditions of UK.... Oh yeah it is the A4 Black edition Quattro in quantum grey ............ awesome car..
Review by Asanlca Runolfsson2 months ago
Purchased an 8 month old Audi Q3 from Poole Audi in October 2019. We noticed a smell but only realised that it was due to a sodden footwell in November 2019. Audi had it for 3 weeks but couldn’t fix it and so now is permanently wet and smells of damp. Fast forward to end of February 2020, still with no fix and still wet inside every time it rains. Audi UK not interested and Poole audi hiding behind the manufacturer. We now have a car that is less than 12 months old that does not have a fix and Audi are refusing to exchange or take it back. It has more than likely been this way since it rolled off the line and who knows what damage is done to internals and electrics. Have had no choice but to involve the ombudsman. What great service Audi . Well done .
Review by Talyne2 months ago
Don't expect Audi to honour their obligations. I've owned an Audi TTS roadster since 2015, bought new and much enjoyed. Previously I had a TT s-line roadster so I'm a good customer. I bought the TTS with 'new' sports seats and head-level heating. As a 2 seater they don't get moved or tilted and I've never had a seat fail in 40 years. Yet there's a design fault that means the plastic sides of the seats pop off, recognised in Audi forums. It's happened to me after the end of the 3 year warrantly. And it's not a cheap fix. No dice when I contact customer services. I'd expect a committment to assist a customer when the design of the car is not fit for purpose (same goes for windows that freeze solid in cold weather and prevent the door opening). Yet customer services categorically tell me that this is not a design failure and won't take any responsiblity. If you are buying a new E-tron watch out. Where's the integrity of this firm? I'm seriously disappointed.