Really don’t understand why anyone is giving these guys negative feedback - I have never had any problems with element14 in Australia anyway even if the part isn’t stocked locally it’s always here within 1-2 weeks. I give them 5 stars
Review by Meaveen6 months ago
I placed an order for an item on 6/24.
It was then delayed 4 times before I called to ask on 7/17 about where my stuff is.
I was then lied to and told it would ship on 7/22.
It is now 7/24. It still has not shipped, and I have no way of trusting in their next guess as to when I will get my stuff. My order summary page still lists the shipping estimate as 7/16 and now the order total has an additional $50 mystery charge that the car rep cannot explain.
On top of that, they curate the reviews on their site, so you'll never see any critical review that will dissuade you from buying something based on their handling of their products.
Element14 will never give you the ability to make an informed purchase.
Review by Xiaoyun7 months ago
Element14 have to backorder much of the things they "stock". Upon querying about fairly common items stocked by all Element14's competitors you get rude short emails stating, "no stock, no quote".
The couriers they use can't even deliver 20km away overnight.
My experience with Element14 has been terrible and I'd purchase from Arrow, Mouser or Digikey over these clowns any day.
Review by Pavalavannan9 months ago
Never had a problem with them, shipping is extremely quick. They have an enormous range of products.
Have no problems recommending them.
Review by Khushman10 months ago
Great speed but stock levels IN Australia dropping
Review by Popet1 year ago
element14 singapore still does not deliver my order at all, since more than 4 weeks, although the components were all confirmed for maximum 5 working days since July 25, 2018. Those components were and are urgently needed for my project.
Since August 9, 2018, there are in total 9 e-mails from me questioning the status of the order and when will the components be shipped. Since August 23, only 2 e-mails from the manager which just promised that the involved staff will contact me. No contact at all from the promised staff. And the manager also gave no information what has been happening.
Update: still nothing happens until now :((
Review by Shaheeza Sangraula1 year ago
They send me ‘brand new’ drive but broken, and no any contact. When I contact them, they tell me you need to buy part to fix it by yourself......waist my money
Review by Reboul Kazmaier1 year ago
The worst database management ever came across. Extremely inefficient management, be it, shipment, payment, customer service and what not!
I have had several incidents with their team while I was doing my P.G. One such goes like this: I had placed order on a set of components which I never received. I had already made payment before shipment. When enquired the team said they had delivered it to the address as per my account. Seemed their database was not managed well. They were quite non-cooperative when I called them up on the customer care number. It took me many calls to get them to share the delivery and tracking details. I spent a lot of time enquiring about the shipment and got to know that the address to which they sent was that of a person in a different hostel in the campus. They promised re-imbursement after a lot of calls and complaints and the promise IS NOT KEPT TO THIS DATE.
The second incident is even more annoying for which I still get irritating calls from their team. The claim is that some purchase has been made from my Element14 account and the payment is overdue. Interestingly, the so-said order was placed after I had even left the campus after the course. Many people took turns to e-mail and phone-call me asking for the payment. They relentlessly disturb me even after telling them countless times that I had not made any purchase and it could be some similar fault in their system. Even the person who had agreed for the re-imbursement called me for the same. When I reminded him about the re-imbursement, he became silent and tactfully ended the call. I can even give you the names of people..
The worst experience ever with a distributer..
Review by Santino1 year ago
To element 14- Please dont quote 12 year warranty if you cant provide the best support and abuse customers. Your customer care is inefficient, you dont have a technical or customer grievance team in India and the customer care representative does not have the courtesy to reply even after sending 3-4 reminder mails and in-numerous calls .
Review by Daveyhire Mostowfi2 years ago
Useless support staff
Review by MacMae Calevra2 years ago
All of our orders have been supplied in full within our lead times. All items have been in excellent condition.
Review by TheAllrightFamily2 years ago
I have made many orders with E14 now and keep coming back. I usually order through the website but occasionally use the phone ordering service.
I had a couple of technical problems with the website early on, but these were quickly overcome with help from the online technical support.
The only real quirk, is using special offers codes on the online ordering, which still needs manual intervention most of the time, but this always goes smoothly so I don't mind it.
Review by Leoniel2 years ago
Good range of products and stock levels
Review by Bashka2 years ago
Easy to work with and very informative
Review by Berlyn2 years ago
Great prices, range and stock. However could do better with customer service and delivery promises.
Review by Banty2 years ago
The web site was very easy to use and the staff are exceptionally pleasant to deal with. Delivery is normally next day but still waiting for this one.
Review by Daranda2 years ago
The next day delivery on orders is excellent. We can order late in the day and the order arrives next day A.M. However a lot of items that we require are not in stock in Australia.
Review by Sweeetop2 years ago
GREAT PRODUCTS BUT THE SERVICE ISN'T ALWAYS GREAT, ESPECIALLY WITH BACK ORDERS.
Review by Clientgraefg2 years ago
Excellent costumer service. Staff knows their product very well and answers my question professionally. They know what they're doin' there.
Review by Gamcomm2 years ago
The thing about Element 14 is that you just know that they have what you need and can get it to you quickly, sure sometimes the prices are a bit higher than if you hunt around however the peace of mind of ordering and having it quickly and reliably outweighs price in the majority of cases.
Review by Postureman Hirsz2 years ago
I ordered soldering iron tips and sponges. They arrived promptly.
Review by Renay2 years ago
Great service and fast delivery
Review by Latoyafelicianoronha Hamamsy2 years ago
The ordering on the web page is very easy to use, all my orders have always arrived on time and complete.
I have since had to down grade this review as the order was placed on 26/03/17 and today the 3/5/17 i have had to call 5 times during this period and still no answer or expected ETA. Each team member does not delver on commitments over the phone.
Review by CaroleX2 years ago
Element14 have always been my 1st choice when purchasing components. The local range is brilliant and even if not stocked locally, there is very little wait for overseas delivery. The courier Element14 uses has let them down at times but 99% of the time the delivery is next day