If you like being flat out lied to and to be given a runaround for months, then this is the place for you! I placed an order for my Taurus SHO back in June 2019, paid in full with a card. When I placed the order Kevin was very nice, I had spoken to him a few days before placing the order and he explained in detail exactly how their transmissions are completely remanufactured, all new this and that, I felt confident with my purchase, he even gave a discount and my transmission was going to cost only $950.00, great, fantastic, he said I would have the transmission in only about a week, which I figured was way too soon, and I would receive an email with the invoice. Well, I gave it a couple of weeks, no invoice had ever been sent to me so I called to check on the order. I was told the transmission was almost ready per Brittany and she then emailed the invoice, she said "it should ship by the next week", "it's a 2 day ship", and "I would receive tracking numbers in a day or two", I heard this a lot as the process of dealing with these people continued. So, by now it's July 2019, and I would call every few days to check on my order, I was told they ordered the wrong transmission, I was told the transmission failed testing, I was told the transmission had a cracked case, each time I called I was told something different but was always told that "it should be ready in a couple of days", even told me once that they needed "one more day". I was also told that they had to order another torque converter and that it was coming from California so it was taking longer. The first week of August and I still didn't have the transmission that I was told would only take a week to receive. I called to check the status of the order and was told that they were going to have to order another one and there was only one SHO transmission in the state of Michigan, it was going to take a week or so to get and would I just like a refund. Now, keep this in mind, the SHO uses the same AX4N case as a regular Taurus, the internals are what is different, so if they were actually remanufacturing a transmission like they say they are, then they could've just used any AX4N case. Anyway, I was offered a refund and I accepted. So again, I was told I would receive tracking numbers because they would send me a full refund check in the mail. When I told them, "I paid with a card, why couldn't they just credit the funds back to my card?", I was told they couldn't do that because it had been over 30 days. I was told I should have my check by "next week" . Well, the next week comes along, no tracking numbers, no check. I called to see what was going on and was given an excuse of the accounting office mails out on Fridays, and I am given a tracking number. I checked the tracking number for several days and the status never changed meaning these people never mailed a check at all. I was done at this point and had to get my bank involved so that I could get my money back. If they treat people this way, how good do you think their product or warranty would be? All I can say is buy from these crooks at your own risk. I don't know how they have good reviews unless they make them up themselves, and there is no way in hell that they have a legitimate 4 star rating. Go ahead and respond atransmissions, I got my money back in spite of your runaround and the BBB has been informed as well.
Update: There is no way to reply to what they replied so I will add this in response. There is no reason for me to call you people or continue this further. I gave y'all a shot at some business and you failed miserably. When I placed my order, Kevin even mentioned that people had been leaving bad reviews, I can see why. Buy at own risk!
The issue I had here was being flat out lied to and given a runaround for three months!!! You say you didn't "keep my money"???? Well you certainly never returned it, never mailed me a check, gave a bogus tracking number, I never received any email or phone call from you people explaining what the hell was going on with my refund. I had to get my bank involved in order to get my money back. These are facts!!!
I expressed to one person there that I realized that this was a bit of a specialty item, but the "year specific" components would have been installed from my original transmission, ie, speed sensors and electronics.
My experience with atransmissions could have been better if the people there would have just been honest with me up front.
I am sure that future potential customers who read this will Love reading that you "didn't need the work", something to consider when placing an order, they don't need your order but they'll take it anyway ya know, to help you out. Get freaking real!!!
I have posted my experience with atransmission.
Buy at your own risk!!!
My car is being repaired at a local shop that has a fantastic reputation which is what I should've done to begin with instead of wasting time with these yahoos. Same warranty, and reputable.
Help your local economy and shop local. Just sayin'.
Review by Rachel Gallagher3 weeks ago
This place had what I needed I'm the aspects of a Transfecase for my 2000 Olds Bravada. Good Service and fast turn around and great warranty
Review by DerFuchs4 weeks ago
Really happy only took three days to get it done got it back to me clean and shiny
Review by Meichen1 month ago
Absolutely at my wits end !! Ordered a transmission for my 2002 yukon in september of 2018. First trans sent was wrong . Was promised fees ect for drop and install of 1st trans would be reimbursed ( Never Happened) Fast forward to December 2018 finally got right transmission. Now fast forward again to September 2019, not even 7 mths and POOF no reverse. 😠😠 yes I took it to a shop and they verified it was an internal transmission issue. So now 2600.00 later between transmission and labor I am back to square one! And return phone calls what a joke ..
Review by Zidar Barby1 month ago
This place provides excellent service and fast turn around on their rebuilt transmissions especially for my 2004 Grand Prix
Review by Decksender1 month ago
Hands down the best trans man around. Can't beat his prices just all around the best shop I've been too. Always has what you need without hallsel
Review by Bafford1 month ago
got a 4l60 from them and was very satified with it--told ppl in my town this is who they need to deal with-----im very satified with them.
Review by MsNakita1 month ago
Review by PJohns Bovkman1 month ago
Always have the parts I need. If not, they find it. Prices are definitely always the best!
Review by Kyriece1 month ago
Excellent place for rebuilt transmissions they have excellent prices and a good warranty and it was completed on time for my 2001 Montana van that I needed to be back on the road for work. Thanks
Review by Schuske Nagelly1 month ago
I'm absolutely blown away with how helpful these guys were over the phone. Got a new transmission for my 2016 Chevy Cruze and it works like a charm. Not to mention their prices were lower than other retailers I was looking at. New go to for auto parts.
Review by Shinjo1 month ago
Tiff was tons of help. Got me my parts i needed at a wonderful price!! Thanks guys!!
Review by Gulin1 month ago
I purchased a transmission for my 1990 F250 and it works great. I would recommend this place for a rebuilt transmission
Review by Faberino1 month ago
Excellent communication and customer service with an even better product. I am a shop owner and have used this company numerous times for all different types of applications. I have yet to have a less than great experience. Thanks again guys, my customers thank you as well
Review by Millesley Grigorescu1 month ago
I found training with this company they had it in stock and gave me a good deal and even went out of their way to deliver it down to me very pleased with it I have a little over 600 miles on it have not had any issues what breed for anybody to them
Review by Wallinda Stapanowich2 months ago
Hi, I came into the shop and they had what I needed. Easy find and pick. They also offer transmissions rebuilds at a high quality and great cost.
Review by Akhaliq Derrow2 months ago
Thanks for the great transmission rebuild.It took a little longer than I wanted but the transmission works great.And wish the service was little better, but the transmission is good. Thanks alot Colton
Review by Kalisz2 months ago
My son paid for his rebuild transmission 2 months ago and has been sent two different tracking numbers that come up empty. He has spoken to several different people with the same answer “ It’s shipping this afternoon “. My son saved long and hard his own money to pay for this and is now not even sure this place exists. He had many options to shop elsewhere.
Review by Kingsamp Ramitnas2 months ago
Great shop, took care of my repairs quickly, called me several times to give progress updates, and took care of all the issues that came up during the repairs without making it a big deal. Thank you for such great services, Highly recommended!
Review by Tullys2 months ago
Be careful lots of fake reviews are being posted.
Review by Bicimania2 months ago
Great Customer service. Awesome warranty and a great product. Got a 4L80e and it's better than the factory. Thank you. Highly recommended.
Review by Adolphus2 months ago
Had the most wonderful experwith this company. I ordered my transmission and received it on time. I was in a time crunch to get my Impala on the road and they made it happen. Now I can work and provide for my family
Review by Macarthy2 months ago
The first transmission I got did not go into reverse, it took 3 months to get the replacement. Called once a week got a different story from everyone I talked to..
Review by Greenfinger2 months ago
Grest service and great rebuilt transmission especially for my 2006 Buick Lucerne thanka alot
Review by Saemmul2 months ago
Horrible customer service they just lie to you every week ordered transmission on July 3 invoice on the fifth have wrote on invoice will receive 7 to 10 days now it is August 19 and nothing yet they gave me a tracking number tried it doesnt work called the carrier said they have nothing with that number. So if you think it's a deal it's not they will give you the run around constantly and then get your Hope's up if the dam thing ever shows up I might right a review on the product but the people are terrible to deal with at this point and I'm very angry it wont let me swear or this would be littered with itso if you need a tranny in oh a 4 month window these are your guys I could have probably been taught how to rebuild one by now next time I'm going to monster